Why Mic Echo Happens And How To Fix It - Dialpad

Okay, but what if you have great internet and that's not the issue?

Well, if nothing else has worked so far, you can try resetting your network connection. If it's directly connected, try unplugging and replugging your ethernet cable. If it's connected wirelessly, disconnect and reconnect to the Wi-Fi router.

If that doesn’t eliminate your mic echo, try resetting the VoIP router or network hub (only do this if you’re the only one currently connected. Don’t make a coworker drop a call because you’re struggling with yours!).

It may be that you have a great network connection (you can find many websites to test your speed and latency for making a call), but your connection to the service is poor. Try resetting your browser or app to see if it makes a difference.

If you’re using a VoIP phone system, it should be automatically monitoring your mobile and desktop call quality. This lets you stay on top of potential connectivity issues and troubleshoot (which we will go over in more detail later).

Today, more and more of us are working from anywhere and having conversations while on the go. A good rule of thumb is just to plan to be somewhere with a stable network connection when you need to sit in on a business call.

3. Keep your batteries charged

Try replacing the batteries of your microphone or VoIP headset, or plug them in if they need to recharge. If you’re out and about with a laptop or smartphone, make sure you aren’t in low-power mode. And if you are, go ahead and find somewhere to plug in while on the call. Having enough power will ensure your devices can perform at maximum capacity and keep up with the network and application itself.

Bonus: How to fix headset echo

First, if you're using a business phone app, make sure you’re using a compatible headset. This is something that many people miss, but certain phone systems aren't compatible with every headset—and yep, it'll affect your call.

For example, Dialpad has several recommendations for either wired or Bluetooth headsets here.

If you've determined that your headset isn't the issue, then your OS (operating system) is next.

How to fix mic echo on your meeting app

If you're using a decent app, it should make it easy to connect to a call with high-quality audio. But if you're getting an echo, there are a few things you can run through in the app to make sure it's not the thing that's causing problems.

This process is pretty similar no matter what platform you use, so let's go through how to do it in Dialpad as an example:

Hardware settings

1. Open the Dialpad app

2. Navigate to the "Hardware Settings" icon or navigate to the drop-down menu in the top-right corner and select "App Settings"

3. You'll find a list of microphone, speaker/headset, and camera options

4. To make sure no echoing occurs during a call, select your headset for the microphone and speakers

   1. You'll want to use a USB wired or USB dongle-based wireless headset

   2. If the device isn't showing up, make sure the USB is plugged into your laptop

   3. Connecting the device will prompt you to continue using it for the app or not

Run a system test

Once you’ve checked your hardware settings, you’ll want to make sure your network connection is up to snuff with everything needed. You can do this in the Dialpad app:

1. Navigate to the "Hardware Settings" icon

2. Hit "Test Network & Audio"

3. If any problems are detected, the system test will offer troubleshooting advice

Once you’re done, you can jump onto a call with the click of a button!