Xfinity Customer Service Phone Number (800) 934-6489, Email ...

Skip to content Updated on 01/02/2026 Contact Xfinity Customer Service Reviews 0 Contacts Community Advertisements

Xfinity Phone Numbers and Emails

Toll-Free Number:

• (800) 934-6489

Call customer service Send Message

Customer Service:

• (866) 366-5756 Wi-Fi Service Termination

Accessibility:

• (855) 270-0379

Business Customer Service:

• (866) 950-3789 Cloud Solutions
• (800) 391-3000 Existing Customers
• (866) 511-6489 Teleworker
• (800) 741-4141
• (855) 335-7922

Business Sales:

• (866) 429-2321 Business VoiceEdge
• (855) 867-5010 Cloud Solutions
• (866) 429-0152 Enterprise Business (New Customers)
• (855) 869-7188 Hospitality
• (866) 524-7482 PRI Trunks
• (855) 452-0168 Small and Medium Business (New Customers)

Investors/ Franchising:

• (866) 281-2100

Legal:

• (888) 565-4329 DMCA Inquiries

Xfinity Emails:

Business Customer Service Legal Report Fraud [email protected] [email protected] [email protected] DMCA Inquiries [email protected] Privacy Inquiries [email protected] Is this your business? phone numbers and emails Advertisements

Xfinity Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

• Xfinity Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

  Source Distribution 99% phone 1% email

• The best phone number to call Xfinity is 8009346489. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.

• The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.

• Be prepared for the call as Xfinity may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.

View full overview › Xfinity Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

• Xfinity Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

  Source Distribution 99% phone 1% email

• The best phone number to call Xfinity is 8009346489. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.

• The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.

• Be prepared for the call as Xfinity may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.

• People call Xfinity mainly because of product/ service, staff, payments and charges.

• 11% of the consumers who called the company’s customer support stated that their issues were resolved.

• Most customers feel very satisfied after talking to customer service representatives.

• The best email to contact Xfinity is [email protected]. 56% of customers use this email address to address their issues and concerns.

• Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.

Close

How to Contact Xfinity Customer Service?

Most Popular Number:

(800) 934-6489

Total calls: 201 763

Issues resolved: 6 475

Last call: Jan 7, 2026

Rebecca A. Garland PissedConsumer Reporter 01/02/2026

How To Speak To Xfinity Customer Support?

You can reach the Xfinity customer service through various channels including phone, email, chat, or visiting an Xfinity store near you.For phone calls, there are several Xfinity customer service numbers depending on whether you are a new or existing customer, and the type of service you are subscribed to as follows:Toll-Free Number: (800) 934-6489Customer service number for individuals with disabilities: (855) 270-0379

What Is Xfinity’s Customer Service Email Address?

Xfinity customer service also provides an email address that customers can use to direct their queries. If you’ve faced an issue that you’d like to report to the company representatives, you may write a message and send it by email. There are two main Xfinity email addresses that you can choose depending on the concern or issue. The accessibility email is [email protected]. For legal matters regarding Xfinity service or general matters, please use the following email address: [email protected].

How To Contact Xfinity Support Via Social Media?

On their customer support page, Xfinity.com urges its customers to visit the Xfinity Support Forum and Reddit for direct help from Xfinity customer care representatives. Customers can also find answers to the most common FAQs on these forums. Alternatively, Xfinity customer support can be reached via Twitter and Messenger.

How To Contact Xfinity Live Chat Support?

Live chat is a fast way to get in touch with the Xfinity customer service representatives online. To access the chat, follow these steps:

• Visit the Xfinity website.
• Click the Live Chat tab on the left.
• Select the type of customer you are from the list.
• Type your question to start the conversation with a live agent.

You can also use the chatbot to get help. Select the Chat with Xfinity Assistant option in the Services section at the bottom of the homepage, and the virtual assistant will help you troubleshoot your issue.

Contact Information

Xfinity Website:

• www.xfinity.com

Xfinity Help Center:

• Visit contact page

Corporate Office Address:

Comcast Cable Communications, LLC One Comcast Center Philadelphia, Pennsylvania 19103 United States

Help in Social Networks:

• Facebook
• Pinterest
• Instagram
• Twitter
• Linkedin
• Youtube

Other Info (opening hours):

Comcast Cable Cancellation Request

ATTN: Service Change Requests

1701 JFK Blvd.

Philadelphia, PA 19103

More contact details

Xfinity Customer Service Reviews

1.7 / 5 Poor See all 12.8K reviews henry p Htl Jan 2, 2026 Was helped by agent AHLAM who was very patience with me and was able to help me you are very lucky to have her working for you thanks Henry 5.0

Again, thanks to AHLAM for all her help on 1/1/26. She was very patient with my problem and walked me through all of it.A great customer service agent. Thanks again.

Read full review TraceyC Dec 14, 2025 Poor Customer Services with Xfinity Mobile 1.0

We signed up for Xfinity Mobile back in September. We upgraded all of our devices and sent back our old phones.All devices received the upgrade credit in October except for 1 device which although we have been told by at least 13 representatives that it was received and accepted in excellent condition (grade A), we continue to be charged for the same device each month with no credit (this month there are TWO CHARGES). We continue to get the same story that it will be credited in 24 hours, 1-2 hours, 2 weeks, 1 week, 78 hours, to no avail. When I call to ask why, I am constantly told that the previous person did not escalate the ticket but 'rest assured it will be escalated now' NO IT WAS NOT. Xfinity customer service is very poor, you are put on hold for extreme amounts of time (I have not gotten off the phone with a representative in under 45 minutes EVER).It is too bad there is not a better way to communicate and when you ask to speak with a supervisor, again. you are told that the person you are speaking with will help and they do not.

Read full review Erleen Fcc Dec 5, 2025 No one to help

Automated can not reach anyone toHelp. Need actual person to speak with otherwise the automated system cuts you ogg

Read full review Laurie J Jbd Oct 30, 2025 Overdue Xfi pod 1.0

Xfinity has the worst customer service I have ever encountered! I qualify for a free xfi pod and have been told twice that it's on its way, but I still haven't gotten it.I tried calling the third time (the two times prior were via chat messages) and could not get a live person no matter what I said, and finally, the system hung up on me. I have the latest and greatest WiFi system they offer, but the service has weak areas that interrupt service; hence, this is why I need an extender.

Read full review

How Good is Xfinity's Customer Service?

Madalena Jmr Madalena Jmr Feels Disappointed | May 20, 2025

Horrible!The Chat Bot is dumb as a rock!Phone calls end up saying "App error Goodbye".I looked and looked just to find my Contract start and end date, nothing!. I don't think they want you to find it.Glad it wasn't an emergency.

Read full quote Arleene Mpb Arleene Mpb Feels Disappointed | Apr 23, 2025

I was trying to get a new phone sim card that never got sent and I cancelled it and I was trying to get cable and they lied to me telling me that I would get some channels which wasn't on the cable so I disconnected it the lady that helped me to uninstall the cable was nice and polite and easy to deal with I've had wi-fi since 24 with Xfinity and I'm ok with that but I would never recommend the cable or phone to anyone else

Read full quote Henry B Isl Henry B Isl Feels Disappointed | Apr 20, 2025

$35 for Internet Service, is great and fantastic! I'm not Paying them $104.90 for it. Nor did they give me an explanation.

Read full quote Maria A Pkl Maria A Pkl Feels Disappointed | Mar 22, 2025

I’m very disappointed. I’m checking into alternative tv services.

Read full quote Sharon C Oiq Sharon C Oiq Feels Disappointed | Mar 19, 2025

Customer service is chat not a live person. I do not like chat when you are trying to change your service that involves possibleyour checking account

Read full quote Xzayvier Gme Xzayvier Gme Feels Disappointed | Feb 26, 2025

Terrible

Read full quote

Summary of Xfinity Customer Service Calls

240K TOTALCALLS 05:43 AVG CALLDURATION 11% ISSUESRESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Xfinity?

Product/ Service Question:

• 2d ago “Power outage”
• 3d ago “My tv not working”
• 22d ago “Wi-Fi not working”

Payments and Charges Question:

• 3d ago “Billing”
• 6d ago “Bill payment”
• 7d ago “Pay my bill”

Staff Question:

• 11d ago “New Service”
• 17d ago “Problems with service and I keep getting error messages”
• 26d ago “Service wrongly disconnected”

Request for Information Question:

• 1d ago “I need to ask questions”
• 2d ago “Checking to see iof items to be eliminated is really happening or a lm svcam”
• 10d ago “I was scheduled an appointment to move my service on Tuesday 23,2025 between 1 and 3 pm and I wait on the tech all day but he never showed up”

Account Question:

• 1M ago “Can’t login into call”
• 1M ago “My emails are not being delivered to me”
• 2M ago “Account issue”

Activation/ Cancellation Question:

• 1M ago “Cancel service”
• 1M ago “Terminate service”
• 1M ago “Need to cancel service”

Return/ Replace Question:

• 1M ago “Return device zi need a Return label”
• 1M ago “Return box”
• 2M ago “I need a replacement for my remote”

Shipping and Delivery Question:

• 2M ago “I can’t get the television to work”
• 4M ago “Have not gotten steaming boxes”
• 7M ago “Wrong address on account”

Website/ Application Question:

• 4M ago “Quero instalar mi internet”
• 4M ago “Instalar”
• 5M ago “Installation problems”

Cards Question:

• 2M ago “Wrong card number on file”
• 7M ago “Sim card lock”
• 10M ago “Did to give them my card number”

Refund Question:

• 8M ago “Refund”
• 10M ago “My refund”
• 1Y ago “Refund 179.03”

Employment Question:

• 2Y ago “Technician did not do his job”
• 2Y ago “Pay off devise”
• 2Y ago “Inside job of Fraudulent activity”

Other Question:

• 14d ago “Reset remote”
• 15d ago “Was wanting to see what am family plan and three I phones 17 max”
• 18d ago “May need to negotiate monthly cost”

Compare Xfinity Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

ATT Customer Service 1.3 out of 5

Verizon Customer Service 1.5 out of 5

Dish Network Customer Service 1.4 out of 5 Write a review Do you have something to say about Xfinity? What happened? What can we help you with? Submit review Don't show this popup

• Call Company
• Send Message

Xfinity Reviews Contacts Community Terms of Service I agree to TOS Cancel Terms of Service Close