Xfinity Customer Service Phone Number (800) 934-6489, Email ...

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Xfinity Phone Numbers and Emails

Toll-Free Number:

• (800) 934-6489

Call customer service Send Message

Customer Service:

• (866) 366-5756 Wi-Fi Service Termination

Accessibility:

• (855) 270-0379

Business Customer Service:

• (866) 950-3789 Cloud Solutions
• (800) 391-3000 Existing Customers
• (866) 511-6489 Teleworker
• (800) 741-4141
• (855) 335-7922

Business Sales:

• (866) 429-2321 Business VoiceEdge
• (855) 867-5010 Cloud Solutions
• (866) 429-0152 Enterprise Business (New Customers)
• (855) 869-7188 Hospitality
• (866) 524-7482 PRI Trunks
• (855) 452-0168 Small and Medium Business (New Customers)

Investors/ Franchising:

• (866) 281-2100

Legal:

• (888) 565-4329 DMCA Inquiries

Xfinity Emails:

Business Customer Service Legal Report Fraud [email protected] [email protected] [email protected] DMCA Inquiries [email protected] Privacy Inquiries [email protected] Is this your business? phone numbers and emails Advertisements

Xfinity Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

• Xfinity Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

  Source Distribution 99% phone 1% email

• The best phone number to call Xfinity is 8009346489. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.

• The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.

• Be prepared for the call as Xfinity may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.

View full overview › Xfinity Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

• Xfinity Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

  Source Distribution 99% phone 1% email

• The best phone number to call Xfinity is 8009346489. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.

• The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.

• Be prepared for the call as Xfinity may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.

• People call Xfinity mainly because of product/ service, staff, payments and charges.

• 11% of the consumers who called the company’s customer support stated that their issues were resolved.

• Most customers feel very satisfied after talking to customer service representatives.

• The best email to contact Xfinity is [email protected]. 56% of customers use this email address to address their issues and concerns.

• Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.

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How to Contact Xfinity Customer Service?

Most Popular Number:

(800) 934-6489

Total calls: 201 737

Issues resolved: 6 473

Last call: Dec 9, 2025

Rebecca A. Garland PissedConsumer Reporter

How To Speak To Xfinity Customer Support?

You can reach the Xfinity customer service through various channels including phone, email, chat, or visiting an Xfinity store near you.For phone calls, there are several Xfinity customer service numbers depending on whether you are a new or existing customer, and the type of service you are subscribed to as follows:Toll-Free Number: (800) 934-6489Customer service number for individuals with disabilities: (855) 270-0379

What Is Xfinity’s Customer Service Email Address?

Xfinity customer service also provides an email address that customers can use to direct their queries. If you’ve faced an issue that you’d like to report to the company representatives, you may write a message and send it by email. There are two main Xfinity email addresses that you can choose depending on the concern or issue. The accessibility email is [email protected]. For legal matters regarding Xfinity service or general matters, please use the following email address: [email protected].

How To Contact Xfinity Support Via Social Media?

On their customer support page, Xfinity.com urges its customers to visit the Xfinity Support Forum and Reddit for direct help from Xfinity customer care representatives. Customers can also find answers to the most common FAQs on these forums. Alternatively, Xfinity customer support can be reached via Twitter and Messenger.

How To Contact Xfinity Live Chat Support?

Live chat is a fast way to get in touch with the Xfinity customer service representatives online. To access the chat, follow these steps:

• Visit the Xfinity website.
• Click the Live Chat tab on the left.
• Select the type of customer you are from the list.
• Type your question to start the conversation with a live agent.

You can also use the chatbot to get help. Select the Chat with Xfinity Assistant option in the Services section at the bottom of the homepage, and the virtual assistant will help you troubleshoot your issue.

Contact Information

Xfinity Website:

• www.xfinity.com

Xfinity Help Center:

• Visit contact page

Corporate Office Address:

Comcast Cable Communications, LLC One Comcast Center Philadelphia, Pennsylvania 19103 United States

Help in Social Networks:

• Facebook
• Pinterest
• Instagram
• Twitter
• Linkedin
• Youtube

Other Info (opening hours):

Comcast Cable Cancellation Request

ATTN: Service Change Requests

1701 JFK Blvd.

Philadelphia, PA 19103

More contact details

Xfinity Customer Service Reviews

1.7 / 5 Poor See all 12.7K reviews Erleen Fcc Dec 5, 2025 No one to help

Automated can not reach anyone toHelp. Need actual person to speak with otherwise the automated system cuts you ogg

Read full review Laurie J Jbd Oct 30, 2025 Overdue Xfi pod 1.0

Xfinity has the worst customer service I have ever encountered! I qualify for a free xfi pod and have been told twice that it's on its way, but I still haven't gotten it.I tried calling the third time (the two times prior were via chat messages) and could not get a live person no matter what I said, and finally, the system hung up on me. I have the latest and greatest WiFi system they offer, but the service has weak areas that interrupt service; hence, this is why I need an extender.

Read full review NOEL S Hhl Sep 22, 2025 Horrible Service!!! No Customer Support!!! 1.0

3 months ago I agreed to xfinity's mobile service offer of a free mobile service for a year. Although, the savings can be great, I still wouldn't advise that anyone take the offer because xfinity mobile service is the worst, which is multiplied daily by the lack of a reliable customer service program.I didn't think this problem could become any worse until I saw my mobile service bill for the nationally advertised free service. After several calls to xfinity's billing department and being hung up on twice a billing agent attempted to explain the charges after 3 months of horrible service, and for something that is without question "a free service." After listening to a 20 minute explanation of the charges which were supposedly for taxes I asked the agent; Do you know how much 10% of free is? He said nothing, so I asked again but he didn't answer me. Instead, he tried to convince me again that these were legitimate charges for taxes.But I stopped him because I have a huge folder of xfinity advertising that I started 5 years ago after learning that xfinity's billing practices are so dysfunctional it's closer to "intentional dishonesty," than anything else.So, after opening the folder I told him that taxes were never mentioned by xfinity, but more importantly, it still wouldn't change the math as 10% of free is always going to be free. The agent then agreed to correct this billing problem which he said was solely due to their automated system.

Read full review Guest-6859763 Sep 14, 2025 Xfinity’s Sneaky RedZone Removal and Useless Support

Dear Xfinity,I am writing this review to express my extreme dissatisfaction with your companys handling of my Ultimate TV Package and the appalling customer service I endured on September 14, 2025. The unannounced removal of the Sports and Entertainment Package, including NFL RedZone, combined with a disorganized and ineffective support process, has left me feeling undervalued and misled as a loyal customer.On the morning of September 14, 2025, I discovered that the Sports and Entertainment Package, a key component of my Ultimate TV Package, was no longer included in my service.Shockingly, Xfinity provided no prior notificationno email, no letter, no text, not even a note on my bill. I was forced to uncover this significant change myself, which is unacceptable for a company of your size and supposed commitment to customer satisfaction.My attempt to resolve this issue through your customer service was nothing short of a nightmare. I initiated a chat with an agent, who abruptly stopped responding mid-conversation. Without warning, my phone rang, and it was a technical support representative who had no knowledge of my issue and wasted over 15 minutes resolving nothing.While still on this call, I received another call from Xfinitys security departmentcompletely unrelated to my issueabout an email concern. They transferred me to a fourth representative, who was equally uninformed and unable to provide clear answers. After over 30 minutes of this chaotic runaround, I was finally told that Xfinity had unilaterally decided to discontinue offering NFL RedZone as part of the Sports and Entertainment Package and the Ultimate TV Package, without notifying any customers. This lack of transparency is deceptive and disrespectful.The Sports and Entertainment Package, particularly RedZone, was a primary reason I subscribed to the Ultimate TV Package.Removing it without notice feels like a breach of trust, and the disorganized, multi-department fiasco I endured to get answers only deepened my frustration. Your agents lack of coordination and knowledge reflects poorly on Xfinitys training and operational standards. Customers should not have to navigate a maze of uninformed representatives to address changes you failed to communicate.I demand better from a company Ive entrusted with my business. Xfinity must prioritize clear, proactive communication about service changes and streamline its customer service to avoid wasting customers time.This experience has significantly eroded my confidence in your brand, and I am now reconsidering my subscription. I urge Xfinity to address these systemic issues to prevent other customers from enduring similar frustrations.Sincerely,[Your Name]A Disappointed Xfinity Customer

Read full review

How Good is Xfinity's Customer Service?

Madalena Jmr Madalena Jmr Feels Disappointed | May 20, 2025

Horrible!The Chat Bot is dumb as a rock!Phone calls end up saying "App error Goodbye".I looked and looked just to find my Contract start and end date, nothing!. I don't think they want you to find it.Glad it wasn't an emergency.

Read full quote Arleene Mpb Arleene Mpb Feels Disappointed | Apr 23, 2025

I was trying to get a new phone sim card that never got sent and I cancelled it and I was trying to get cable and they lied to me telling me that I would get some channels which wasn't on the cable so I disconnected it the lady that helped me to uninstall the cable was nice and polite and easy to deal with I've had wi-fi since 24 with Xfinity and I'm ok with that but I would never recommend the cable or phone to anyone else

Read full quote Henry B Isl Henry B Isl Feels Disappointed | Apr 20, 2025

$35 for Internet Service, is great and fantastic! I'm not Paying them $104.90 for it. Nor did they give me an explanation.

Read full quote Maria A Pkl Maria A Pkl Feels Disappointed | Mar 22, 2025

I’m very disappointed. I’m checking into alternative tv services.

Read full quote Sharon C Oiq Sharon C Oiq Feels Disappointed | Mar 19, 2025

Customer service is chat not a live person. I do not like chat when you are trying to change your service that involves possibleyour checking account

Read full quote Xzayvier Gme Xzayvier Gme Feels Disappointed | Feb 26, 2025

Terrible

Read full quote

Summary of Xfinity Customer Service Calls

240K TOTALCALLS 05:43 AVG CALLDURATION 11% ISSUESRESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Xfinity?

Product/ Service Question:

• 1d ago “Wifi in wrong name”
• 1d ago “No internet”
• 6d ago “I need a. New internet box”

Payments and Charges Question:

• 15d ago “Wanted to pay my bill on the 3rd”
• 16d ago “Bill”
• 21d ago “Pay bill”

Staff Question:

• 1M ago “Start service”
• 1M ago “Schedule service”
• 1M ago “My service”

Request for Information Question:

• 3d ago “Help with hook up”
• 10d ago “How to pay my bill”
• 1M ago “Need to ask a very important question”

Account Question:

• 7d ago “Can’t login into call”
• 13d ago “My emails are not being delivered to me”
• 1M ago “Account issue”

Activation/ Cancellation Question:

• 9d ago “Terminate service”
• 19d ago “Need to cancel service”
• 1M ago “To cancel the repair guy coming out…”

Return/ Replace Question:

• 14d ago “Return box”
• 1M ago “I need a replacement for my remote”
• 1M ago “Change payment option”

Shipping and Delivery Question:

• 1M ago “I can’t get the television to work”
• 3M ago “Have not gotten steaming boxes”
• 6M ago “Wrong address on account”

Website/ Application Question:

• 3M ago “Quero instalar mi internet”
• 3M ago “Instalar”
• 4M ago “Installation problems”

Cards Question:

• 1M ago “Wrong card number on file”
• 6M ago “Sim card lock”
• 9M ago “Did to give them my card number”

Refund Question:

• 7M ago “Refund”
• 9M ago “My refund”
• 1Y ago “Refund 179.03”

Employment Question:

• 2Y ago “Technician did not do his job”
• 2Y ago “Pay off devise”
• 2Y ago “Inside job of Fraudulent activity”

Other Question:

• 6d ago “Modem”
• 8d ago “Phone”
• 11d ago “Paying for commercials”

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