Account Recovery - Activision Support

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My Activision account was hacked.

Before we can help you with your hacked Activision account, please select My account was hacked below. From there, we will ask you to provide additional details to help us recover your hacked Activision account.

If your Activision account was not hacked, please select I have a different issue with my account so we can direct you to the best place to get help.

Requests not related to hacked Activision accounts will be closed.

I HAVE A DIFFERENT ISSUE WITH MY ACCOUNT MY ACCOUNT WAS HACKED

Tell us why you think your Activision account was hacked.

* Please select all that apply. Someone linked an unknown account to my Activision account. Someone changed my Activision account details (email address, password, friends, etc.). Someone took full control of my Activision account. I'm locked out. None of these apply. CONTINUE WITH MY REQUEST

I have a different issue with my account.

Please select the account issue you have:

ACCOUNT CREDENTIALS

For issues related to account credentials, please check out Managing Your Activision Account.

For more help, please reach out to us through Support Options.

BANS/ENFORCEMENT

For information about bans and enforcement, please review the Call of Duty Security and Enforcement Policy.

You can also submit a request to Appeal a Ban.

LINKING/UNLINKING

For issues related to linking or unlinking accounts, please check out Managing Your Activision Account.

For more help, please submit a ticket through Support Options.

TWO-FACTOR AUTHENTICATION

If you’re having issues with two-factor authentication, please review Using Two-Factor Authentication (2FA) with an Activision Account.

For more help, please submit a ticket through Support Options.

SOMETHING ELSE

Please submit a ticket through Support Options.

HACKED ACCOUNT RECOVERY

BEFORE YOU PROCEED…

If you continue, you will be logged out of the {{EMAIL}} account so you can log in to your hacked Activision account.

To continue, you will need to log out of the {{EMAIL}} account so you can create a temporary account.

CANCEL LOG OUT TO CONTINUE Back

Request to Recover a Hacked Activision Account

YOUR REQUEST HAS BEEN SUBMITTED

CASE IN PROGRESS

TRY AGAIN

Start Finish

If your email address is still active on your hacked Activision account, please log in to it using your email address and password.

I CAN’T LOG IN TO MY ACCOUNT LOG IN TO ACTIVISION ACCOUNT

To get help recovering a hacked Activision account, please use the steps and questions to provide your account details and request an account recovery.

If we determine that your account was hacked, we will work to get you back to playing with your original progress, stats, and content as quickly as possible.

If your account was not hacked, your request will be closed. Please refer to the following resources to get help with other account-related issues:

• Account linking or unlinking: please go to Managing Your Activision Account.
• Bans and enforcement: please submit a request to Appeal a Ban.
• Two-factor authentication (2FA): please review our 2FA FAQ.
• Issues not related to hacked accounts: please visit Support Options.

Be sure to review our tips for safeguarding your Activision accounts.

 

!

Requests can take up to 2 days to process. You’ll be notified via email when your request is complete.

You’re logged in to an Activision account created on {{DATE_CREATED}} that’s currently using the email address {{EMAIL}}.

Is this the account that was hacked?

NO YES

To get help recovering a hacked Activision account, please use the steps and questions to provide your account details and request an account recovery.

If we determine that your account was hacked, we will work to get you back to playing with your original progress, stats, and content as quickly as possible.

If your account was not hacked, your request will be closed. Please refer to the following resources to get help with other account-related issues:

• Account linking or unlinking: please go to Managing Your Activision Account.
• Bans and enforcement: please submit a request to Appeal a Ban.
• Two-factor authentication (2FA): please review our 2FA FAQ.
• Issues not related to hacked accounts: please visit Support Options.

Be sure to review our tips for safeguarding your Activision accounts.

 

!

Requests can take up to 2 days to process. You’ll be notified via email when your request is complete.

If your PlayStation, Xbox, Steam, or Battle.net account is still linked to your hacked Activision account, please log in to one of them below.

LOG IN WITH PLAYSTATION LOG IN WITH XBOX LOG IN WITH STEAM LOG IN WITH BATTLE.NET I DON'T HAVE ANY ACCOUNTS LINKED

You're currently logged in to the following account.

ACTIVISION ACCOUNT LINKED ACCOUNTS Xbox: N/A PlayStation: N/A Battle.net: N/A Steam: N/A !

ATTENTION:

Your case will be denied if either of the following occurs:

• The temporary account is created using a disposable email account or an email account that cannot be verified.
• You link a PlayStation, Xbox, Steam, or Battle.net account that was not originally linked to your hacked Activision account.

I linked the wrong account

Follow these steps to link a different account to your temporary account.

1. Go to the LINKED ACCOUNTS section on your temporary account.
2. Select UNLINK next to any accounts you need to unlink.
3. Check the confirmation box and select CONTINUE.
4. Select LINK next to an account you wish to link.
5. You will be taken to the account provider’s website. Follow the steps to log in to the account and complete the account linking process.

LINK A DIFFERENT ACCOUNT CONTINUE TO THE FORM

Since you're unable to log in to the account you need help with, you will need to create a temporary Activision account to submit an account recovery request. You will also need to link a PlayStation, Xbox, Steam, or Battle.net account that was previously linked to your hacked Activision account.

This temporary account will no longer be accessible after your account is recovered, so please do not make any in-game purchases. Progress and purchases cannot be transferred.

 

We detected that this account was created more than 3 days ago. Please create a new temporary Activision account that will be used to recover your hacked Activision account.

How to create a temporary Activision account

!

ATTENTION:

Your case will be denied if either of the following occurs:

• The temporary account is created using a disposable email account or an email account that cannot be verified.
• You link a PlayStation, Xbox, Steam, or Battle.net account that was not originally linked to your hacked Activision account.

1. Create a temporary Activision account using a valid email you can access.
2. When you reach the CONNECTED ACCOUNTS step while creating the account, select an account type (PlayStation, Xbox, Steam, or Battle.net) that was linked to your hacked Activision account.
3. You will be taken to the account provider's website. Follow the steps to log in to the account and complete the account linking process.
4. Return to this page and select VERIFY TO CONTINUE.

CREATE A TEMPORARY ACCOUNT VERIFY TO CONTINUE

We do not detect a linked account. Please link a PlayStation, Xbox, Steam, or Battle.net account that was previously linked to your hacked Activision account.

How to link an account

!

ATTENTION:

Your case will be denied if either of the following occurs:

• The temporary account is created using a disposable email account or an email account that cannot be verified.
• You link a PlayStation, Xbox, Steam, or Battle.net account that was not originally linked to your hacked Activision account.

Follow these steps to link an account to your temporary account.

1. Go to the LINKED ACCOUNTS section on your temporary account.
2. Select LINK next to an account you wish to link.
3. You will be taken to the account provider's website. Follow the steps to log in to the account and complete the account linking process.
4. Return to this page and select VERIFY TO CONTINUE.

LINK AN ACCOUNT VERIFY TO CONTINUE

Account Details

You're currently logged in to the following account, which has these accounts linked:

ACTIVISION ACCOUNT LINKED ACCOUNTS Xbox: N/A PlayStation: N/A Battle.net: N/A Steam: N/A

Please note: This temporary account will no longer be accessible after your account is recovered, so please do not make any in-game purchases. Progress and purchases cannot be transferred.

*Required Fields *Email address Email address that was last used on your hacked Activision account Please enter a valid email address. *Date Date your Activision account was hacked Please enter a valid date. *Last Game Played Call of Duty: Warzone Call of Duty: Black Ops 6 Call of Duty: Modern Warfare III Call of Duty: Warzone Mobile Call of Duty: Modern Warfare II Call of Duty: Vanguard Call of Duty: Black Ops Cold War Call of Duty: Modern Warfare Call of Duty: Mobile Crash Team Rumble Please select at least one option. *Additional Details Please describe what happened to the hacked account and provide any additional details that might help us with your request. / This field cannot be empty.

Our system is currently unable to process account recovery requests. Please try again later.

SUBMIT

Your Case Number is {{CASENUMBER}}

We received your account recovery request.

We expect to have your request completed within 2 days.

We appreciate your patience.

Activision Support

We’ve detected that you have an open account recovery request with the following email address: {{EMAIL}}

Keep an eye on your inbox for updates. We appreciate your patience.

Activision Support

Our system is currently unable to process account recovery requests. Please try again later.

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