Alterna CX

Customer Experience Insights Customer experience insights in hours, business results in weeks

Unify all customer feedback signals and turn them into prioritized actions that improve NPS, conversion, and retention without heavy IT.

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Trusted By World's Leading Customer-Centric Brands

Alterna CX — Modern Pain Points

You're likely facing:

Siloed customer experience

Surveys alone can miss up to 80% of signals in reviews, social, chats, and tickets, creating blind spots that undermine confident action.

Months to value

Rigid platforms, long integrations, and heavy technical dependencies delay learning what customers say, wasting time, resources, and budget.

Lack of actionable insights

Generic AI that only tags feedback adds steps; teams struggle to quantify text, track true trends, and prioritize, leading to missed revenue, retention, and CX gains.

Alterna CX — Modern Insights Section

How we turn dispersed feedback into high-impact actionable insights

Bring Together Understand Take Action Alterna CX — The Difference

The Alterna CX Difference

UNIFIED

Capture the full voice of the customer

Alterna CX uses surveys as well as 100+ ready sources including reviews, social, chats, and support tickets so you don't miss critical signals.

AI NATIVE

Turn qualitative into quantified, prioritized actions

Our AI surfaces top experience drivers, quantifies any qualitative text with the oCX (0–10), and ranks what to do next for churn, NPS and conversion

FAST

Time-to-value: insights in hours, live in days

Prebuilt connectors and best practice templates deliver first dashboards and customized AI generated insights in hours so ROI lands within weeks.

EASY

Simplify workloads for your tech team from day one

Admin-friendly setup with no custom code, minimal data work, governance built in.

Gartner's Magic Quadrantfor Voice of the Customer

★ ★ ★ ★ ★ Success Story Section - Ayoba

Read Our Latest Success Story

Success Story

How Ayoba Unified Customer Feedback Across 15+ African Markets

Discover how Ayoba, one of Africa's fastest-growing digital platforms, leveraged Alterna CX to drive product growth and significantly increase user retention across multiple markets.

11M → 40M Active User Growth #1 Customer Experience in South Africa 40% → 66% Retention Rate Read the Full Story Rest of Our Success Stories Personalized Demo Section

Get a Personalized Demo with Your Data!

Join category‑leading companies and start driving growth, reducing churn, and building loyalty with Alterna's AI technology!

Assess Your oCX Score

Gain insights into your company's oCX score and compare it with those of your competitors.

Identify Areas for Improvement

Discover the specific areas where your company struggles and uncover opportunities for growth.

Improve Brand Perception

Use insights to strengthen your brand's reputation and increase positive customer sentiment.

See Alterna CX In Action

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