Assistant Manager, Area Management Office - Hang Seng Bank (HK)

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Job description

A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Assistant Manager, Area Management Office Retail Distribution Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.We are currently seeking a high calibre professional to join our team as Assistant Manager, Area Management Office. Principal responsibilities · Assist Area Manager in managing the branches of the Area to achieve the assigned KPIs, implementing business and customer service strategies to deliver business objectives within the Area, maintaining and predicting quarterly/AOP budget by forecasting and proper control of expenditure · Assist in ensuring the efficient and courteous service at branches by providing supervision, guidance, training and motivation to front line staff, developing and coordinating activities to foster sales and service culture in branches of the Area · Work with Operations Manager to maintain effective branch operations by adhering to operation standard/audit requirement, implementing new working procedure, arranging regular/ad hoc meetings and irregular visit to branches to improve communications and enhance teamwork · Assist in resolving problems and difficulties referred by branches in daily operation

Desired profile

Qualifications : Requirements · Associate degree / Higher diploma holder, with at least five subjects at Grade E / Level 2 / "Attained" or above in the HKCEE / HKDSE, including Chinese, English and Mathematics, less academically qualified candidates with relevant work experience will also be considered · At least three years relevant experience, preferably in the banking industry · Strong self-motivation and ability to work independently · Good knowledge of PC application software such as MS Excel, Word, PowerPoint and Chinese word processing · Proficiency in both English and Chinese · Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes