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Provincial Government of Davao del Norte

“CITIZEN’S CHARTER”

Pursuant to RA 11032Ease of Doing Business and Efficient GovernmentService Delivery Act of 2018

MANDATE

Local Government Code of the Philippines (Section 16) The Provincial Government shall efficiently and effectively ensure and support, among other things, the preservation and enrichment of culture, promote health and safety, enhance the right of the people to a balanced ecology, encourage and support the development of appropriate and self-reliant scientific and technological capabilities, improve public morals, enhance economic prosperity and social justice, promote full employment among their residents, maintain peace and order, and preserve the comfort and convenience of their inhabitants.

VISION:

Davao del Norte is a Leading, Innovative and Competitive Province with Empowered and Resilient People

MISSION:

We Commit Ourselves To Uplift The Quality Of Life For All Dabaonons By:

• Championing excellence in governance and administration towards operational peace • Providing globally competitive products and services with local market advantage • Adopting science-based policies and technologies in environmental protection, climate-smart agriculture, disaster-risk management, infrastructure development and social needs • Promoting international tourism while preserving and protecting the environment and cultural heritage • Sustaining business-friendly environment for rural and urban development • Developing skilled and certified workforce to participate in knowledge economy and global arena • Strengthening people’s collaboration in all level of governance

Thus, ensuring sustainable inclusive development.

DEVELOPMENT THRUST:

K.U.Y.A. G.O.BK nowledge Management, Education and SportsU niversal health and Social ServicesY ield growth agriculture and sustainable environmentA dequate infrastructure facilitiesG reater livelihood and income opportunitiesO peration peace and development frameworkB road-based economic growth and investment

SERVICE PLEDGE OF PROVINCIAL CAPITOL PUBLIC SERVICE PROVIDERS

We, the Provincial Government Officials and Employees, passionately inspired by our institution’s Vision of attaining the “highest quality of life for all Dabaonon”, and deeply enlightened by the Divine Providence, do hereby solemnly pledge to:

1. Be mindful always of the Constitutional nature of our Office as a Public Trust; as such, we shall serve our Dabaonon people with accountability, utmost responsibility, loyalty and efficiency; 2. Be mindful of our organization’s core values, namely:

a. Integrity as demonstrated by honesty, transparency and strong resolve to fight graft and corruption in all levels of our bureaucracy; b. Competence as demonstrated by service excellence; and c. Commitment as demonstrated by constant observance of this pledge and to respond to public needs beyond official call of duty.

3. Be mindful of the reforms in Government thrust to change with the end view of transforming the institution into an organizationally dynamic, technologically responsive and gender-fair. By virtue of this pledge we dedicate ourselves to you, our dear constituents, because you deserve no less. So help us God.

Document File: Provincial Government of Davao del Norte CITIZEN'S CHARTER 2022LIST OF OFFICES

Provincial Governor's Office (PGO)

Issuance of Pauper's Burial AssistanceIssuance of Medical Assistance Utilization of Governor's Office Conference HallUtilization of Government Bus

Provincial Administrator’s Office (PADO)

PADO - AdminProcessing of Fund Transfer to BarangaysRetrieval of DocumentsSimples Letter and CorrespondencesReceiving Communications and Generating Referral Slip thru AccSys

Disaster Risk Reduction Management Division (DRRMD)Official Radio Messages for TransmissionEmergency Call for Emergency SituationTransmission of Fax MessagesOperation Training Section-Training FacilitationOperation Training Section-Training FacilitationDavNor 911 Emergency and Disaster HotlinePlanning & Early Warning Section – Training FacilitationData RequestProvision of Weather Forcast from Requests/Inquires in Social Media, Text Messages, Calls and EmailsInternal Audit Services (IAS)Preparation and Conduct for Facilitation of Business Process Flow (BPF)Preparation of Letter of Intent for Facilitation of Risk Assessment (RA) & Risk Management Planning (RMP)Conduct Facilitation on Risk Assessment (RA) and Risk Management Plan (RMP)Preparation for Presentation of Risk Assessment (RA) and Risk Management Plan (RMP) ReportsPresentation of Risk Assessment (RA) and Risk Management Plan (RMP)Preparation for the Conduct of Seminars/ Trainings for Business Process Flow (BPF), Risk Assessment (RA) and Risk Management Planning (RMP)Information Technology Division (ITD)EBATS and BATS RegistrationHRIS RegistrationHRIS Referral and ConsultationRequest for Software UpgradesSystems Inspection and DeletionsTechnical Assessment and EvaluationHardware and Networking RepairBackbone Infrastructure Repair and/or MaintenancesEquipment Movements

Provincial Rehabilitation Center (PRC)Issuance of Certificate of DetentionCommitment Procedure (Issuance of Certificate of Appearance)Admission of PDL’s Visitor’sRelease of inmates

Cooperative and Investment Development Division (CIDD)Facilitation of Accreditation for CooperativesFacilitation of Accreditation for Civil Society Organizations (CSO)Membership to DNCSFLoan Facilitation Under DNCSFEducation and Training on Cooperative/Association’s DevelopmentAwards and Recognition (Provincial Level)

Davao del Norte Investment and Promotion (DNIPC)Training on Product Enhancement, Packaging and Labeling/ Entrepreneurship and Business Management, Marketing and Promotion and Other Related Training-WorkshopProduct Packaging and Labeling AssistanceApproval of New Supplier in DavNor Pasalubong ShopProcessing of Sales in DavNor Pasalubong Shop (on consignment basis)

Employment and Workforce Development Division (EWDD)Application for On-site Livelihood and Techno DemoSpecial Program for Employment of Students (SPES) ApplicationApplication for Provincial Scholarship

Tourism Division (TD)Subsidies to Local Government Units (LGUs) for Site DevelopmentSubsidies to Local Government Units (LGU) for Festival BannerIssuance of Foreshore Lease CertificationAvailment of Tourism Trainings

Special Programs and Project Division (SPPD)Housing Project

Provincial Human Resource Management Office (PHRMO)

Certification of Employment and/or Certification of Employment with CompensationCertification of No Pending Administrative CaseCertification of Good Moral CharacterCertification of Actual Duties and ResponsibilitiesService RecordProcessing of Pay Slip for Loan PurposesProcessing of GSIS Loan ConfirmationLoan CertificationsPreparation of Travel Authority

Provincial Information, Communication and Knowledge Management Office (PICKMO)

Request for Audio Visual PresentationRequest for Kapihan sa Kapitolyo GuestingRequest for LoopRequest for Coverage of EventsRequest for Voice Over of News Materials & Full Length AVPRequest for Lay-out of IEC MaterialsRequest for Governor’s Messages or Speech

PICKMO-DNLIAvailing Davao del Norte Learning Institute (DNLI) Special Academic ProgramsRequesting Publication to PG-DDN Official Websites & Social Media AccountsRequesting Administrative and Logistics Support for the Use of Bulwagan Hall/Function Rooms & Led Wall

Provincial Planning and Development Office (PPDO)

Data/information dissemination on the status of programs, projects, activities completed and implemented by the provinceData/information on programs, projects, activities and development direction of Davao del Norte reflected in various planning documentsSocio economic and ecological profile data / information dissemination

Provincial General Service Office (PGSO)

Issuance of Bidding Documents and RegistrationProcessing of Payment of the Delivered Supplies and Services (Direct Contracting)Processing of Payment of the Delivered Supplies and Services (Competitive Bidding/ Negotiated Procurement)Processing of Payment of the Delivered Supplies and Services (Shopping Various Transaction)Acceptance and Inspection of Delivered Supplies and Equipments from SuppliersDelivery of Supplies and Equipments to Different Offices of Davao del Norte

Provincial Budget Office (PBO)

Certifying Obligation RequestPreparation of Allotment Release OrderPreparation of Supplemental BudgetBudget Review of Different LGUs

Provincial Accountant's Office (PACCO)

Issuance of Certification No Unliquidated Cash AdvanceIssuance of Certification for RepaymentsIssuance of Certification of Certificate of Tax Withheld

Provincial Legal Office (PLO)

Legal RepresentationLegal Advice or ConsultationLegal OpinionLegal AssistanceDrafting of Legal Documents

Provincial Treasurer's Office (PTO)

Issuance of Official Receipt for Tax on Transfer of Real Property OwnershipIssuance of Official Receipt and Delivery Receipts (DR’s) for Tax on Sand, Gravel and Other Quarry ResourcesIssuance of Official Receipt for Real Property Tax (RPT) and Tax Clearance CertificateIssuance of Official Receipt for Professional TaxIssuance of Official Receipt for Tax on Printing & PublicationIssuance of Official Receipt for Franchise TaxIssuance of Official Receipt for Amusement TaxIssuance of Official Receipt for Tax on Delivery Trucks and VansIssuance of Official Receipt for Secretary’s Fee/Certification Fee, Accreditation Fee, Shipping Permit Fee, Bid Documents, Selling Price of Casted RCPC and CHB, Drug Testing and Water AnalysisIssuance of Official Receipt for Sale of Accountable Forms

Provincial Assessor's Office (PASSO)

Issuance of Certification of LandholdingIssuance of Tax DeclarationIssuance of Tax Map or Tax Maps Control (TMCR)

Provincial Health Office (PHO)

Availment of Drug Testing Laboratory ServicesAvailment of Water Bacteriology Analysis Services

Provincial Social Welfare and Development Office (PSWDO)

Financial Assistance (FA)Medical Assistance (MA)Pauper’s Burial Assistance (PBA)Assistance to Distressed Overseas Filipino Workers (OFW)Emergency Shelter Assistance (ESA)Physical Restoration Assistance (PRA)Burial Assistance for VeteransTransportation Assistance to Stranded Clients and Trafficked Persons/VAWCSupport to Senior Citizen’s Project: Senior Citizens Assistance for Assistive DevicesSenior Citizens Assistance- Financial AssistanceSupport to Persons with Disability: Provision of Assistive Devices for Persons with DisabilityResidential Care Facility: Women Development Center Case ManagementResidential Care Facility: Bahay Pag-Asa Davao Del Norte Admission of Children-N –Conflict with The Law (CICL)Residential Care Facility: Bahay Pag-Asa Davao Del Norte Case Management

Provincial Agriculturist's Office (PAGRO)

Availment of Mushroom ProductsAvailment of Trichoderma harzianum / Trichogramma spAvailment of BiopesticidesAvailment of Banana Tissue Culture seedlingsAvailment of Banana Tissue Culture products (meristem and seedlings) Placing OrderAvailment of Banana Tissue Culture products (meristem and seedlings) Claiming OrderProvision of Technical Assistance to Crops and AquacultureProvision of Information Education Campaign (IEC) MaterialsProvision of Plant Pest and Disease Diagnostic ServicesAvailment of Farm Tractor ServicesProvision of Marketing DirectoryFacilitation of Loan Application (Individual, Cooperatives, Micro and Small Enterprise)Facilitation of Loan Application (SURE AID)Availment of Vegetable SeedsAvailment of High Value Fruit SeedlingsAvailment of Fingerlings

Provincial Veterinarian's Office (PVO)

Vaccination of PetsConsultation and Animal Health ServicesIssuance of Veterinary Health Certificate (VHC)Artificial Breeding Services

Provincial Environment and Natural Resources Office (PENRO)

Processing of Commercial Sand and Gravel and Other Quarry Resources Extraction Permit Processing of Government Gratuitous Permit

Provincial Engineer's Office (PEO)

Issuance of Certification for Quarry PermitQuality Control Tests of SamplesIssuance of Equipment Rental Request Order (ERRO)Queries on Requests/ResolutionsIssuance of Certification Re: Provincial RoadIssuance of Certification for Site Inspection for BiddingIssuance of Infrastructure Plan for BiddingIssuance of Infrastructure Plan

Provincial Economic Enterprise Development Office (PEEDO)

PEEDO - Admin ServicesPhilHealth Sponsored ProgramDavao del Norte Blood Center ServicesProvision of Reinforced Concrete Pipe Culvert (RCPC) and Concrete Hollow BlocksPayment transaction of Reinforced Concrete Pipe Culvert (RCPC) and Concrete Hollow Blocks (CHB)Hospital Administrative ServicesDavao del Norte Hospital Admission ServicesDavao del Norte Hospital Cashiering ServicesIssuance of Certificate of ConfinementDavao del Norte Hospital Dental ServicesMedical Service for Emergency CasesDavao del Norte Hospital Laboratory ServicesMalasakit CenterIssuance of Medical CertificateIssuance of Medico-LegalMedical Services for OutpatientsAvailment of Radiology ServicesDeath RegistrationRegistration of Live BirthLuntiang Paraiso Regional Rehabilitation Center ServicesMedical Social Services

Provincial Sports and Youth Development Office (PSYDO)

Request for The Availment Of Venue: Davnor Gym, Pavilion, VIP ClubhouseRequest for Sports Development Activities/Training/ ProgramRequest for Youth Development Activities/Training/ ProgramRequest for Borrowing/Utilization of Sports Equipments

Vice-Governor's Office (VGO)

Availing of Charity Care/Financial Assistance from One-Stop Shop Request for Sports Development Activities/Training/ ProgramAvailing of Solicitation Funds from the Vice Governor

Sanguniang Panlalawigan Office (SPO)

Request for Data Information

Office of the Secretary to the Sanggunian (OSS)

Issuance of Certified True Copy/ies of Sangguniang Panlalawigan Documents/RecordsReceiving of Resolutions/Ordinances from the component LGU’s, Complaints, Petitions, Requests and other documents that required confirmation and approval from Sangguniang Panlalawigan

FEEDBACK AND COMPLAINTS MECHANISMS
How to send a feedback	Answer the client feedback form and drop it at the designated drop box located in all Provincial Government Offices and Public Assistance Desk. Call us at:PHRMO:(084) 655-94190920-974-5783 – SMART UsersPAdO:(084) 216-69060920-974-5781 – SMART UsersEmail us at:This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.
How feedback is processed	Every month, the designated ARTA Officer opens the drop box and compiles and records all feedback submitted. Feedback requiring answers are forwarded to the relevant offices and they are required to answer within (3) days of the receipt of the feedback. The answer of the office is then relayed to the citizen. For inquiries and follow-ups, clients may contact the following telephone number: PHRMO: (084) 655-9419 0920-974-5783 – SMART Users PAdO: (084) 216-6906 0920-974-5781 – SMART Users
How to file a complaint	Answer the client Feedback Form and drop it at the designated drop box located in all Provincial Government Offices and Public Assistance Desk. Complaint can also be filed via telephone. Make sure to provide the following information:- Name of person being complained- Incident- Evidence For inquiries and follow-ups, clients may contact the following telephone number: PHRMO: (084) 655-9419 0920-974-5783 – SMART Users PAdO: (084) 216-6906 0920-974-5781 – SMART Users
How complaints are processed	The designated ARTA Officer opens the complaints drop box on a monthly basis and evaluate each complaint. Upon evaluation, the ARTA Officer shall start the investigation and forward the complaint to the relevant office for their explanation. The ARTA Office will create a report after the investigation and shall submit it to the Head of the Agency for appropriate action. The ARTA Officer will give the feedback to the client. For inquiries and follow-ups, clients may contact the following telephone number: PHRMO:(084) 655-9419 0920-974-5783 – SMART UsersPAdO:(084) 216-69060920-974-5781 – SMART Users

DavNor Office Directory

Provincial Governor’s Office (PGO)

Provincial Governor’s Office, Capitol Bldg., 2nd Floor, Mankilam, Tagum City, Davao del NorteContact No: 09953076859Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Provincial Administrator’s Office (PAdO)

Provincial Administrator’s Office, Capitol Bldg., 2nd Floor, Mankilam, Tagum City, Davao del NorteContact No: 09992221967Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Disaster Risk Reduction Management Division (DRRMD)Disaster Risk Reduction Management Office, Government Center, Capitol Compound, Mankilam, Tagum City, Davao del NorteContact No: 09209745781Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Internal Audit Services (IAS)PAdO - Internal Audit Services, Capitol Bldg., Ground Floor, Mankilam, Tagum City, Davao del NorteContact No: 09985959431Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Provincial Rehabilitation Center (PRC)Provincial Rehabilitation Center, Capitol Compound, Mankilam, Tagum City, Davao del NorteContact No: 09992298087Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Information Technology Division (ITD)PAdO - Information Technology Division, Capitol Bldg., 2nd Floor, Mankilam, Tagum City, Davao del NorteContact No: 09985874541Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Cooperative and Investment Development Division (CIDD)DDN Sports and Tourism Complex Compound, Mankilam, Tagum City, Davao del NorteContact No: 09985959430

Davao del Norte Investment and Promotion (DNIPC)DDN Sports and Tourism Complex Compound, Mankilam, Tagum City, Davao del NorteContact No: 09209745781Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Employment and Workforce Development Division (EWDD)DDN Sports and Tourism Complex Compound, Mankilam, Tagum City, Davao del NorteContact No: 09177214351Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tourism Division (TD)PAdO – Tourism Division, Capitol Bldg., 2nd Floor, Mankilam, Tagum City, Davao del NorteContact No: 09209745781Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Special Programs and Project Division (SPPD)PAdO – Special Programs and Project Division, Capitol Bldg., 2nd Floor, Mankilam, Tagum City, Davao del NorteContact No: 09209745781Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Provincial Human Resource Management Office (PHRMO)

Provincial Human Resource Management Office, Capitol Bldg., 2nd Floor, Mankilam, Tagum City, Davao del NorteContact No: 09209745783Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Provincial Information, Communication and Knowledge Mgt. Office (PICKMO)

Provincial Information, Comm. and Knowledge Mgt. Office, Capitol Compound, Mankilam, Tagum City, Davao del NorteContact No: 09992221967Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Davao del Norte Learning Institute (DNLI)PICKMO – Davao del Norte Learning Institute, Capitol Compound, Mankilam, Tagum City, Davao del NorteContact No: 09992287009Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Provincial Planning and Development Office (PPDO)

Provincial Planning and Development Office, Capitol Compound, Mankilam, Tagum City, Davao del NorteContact No: 09209745776Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Provincial General Service Office (PGSO)

Provincial General Service Office, Capitol Compound, Mankilam, Tagum City, Davao del NorteContact No: 09989630488Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Provincial Budget Office (PBO)

Provincial Budget Office, Capitol Bldg., 2nd Floor, Mankilam, Tagum City, Davao del NorteContact No: 09177922513

Provincial Accountant’s Office (PACCO)

Provincial Accountant’s Office, Capitol Bldg., Ground Floor, Mankilam, Tagum City, Davao del NorteContact No: 09988432457Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Provincial Legal Office (PLO)

Provincial Legal Office, Capitol Bldg., 2nd Floor, Mankilam, Tagum City, Davao del NorteContact No: 09209745781Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Provincial Treasurer’s Office (PTO)

Provincial Treasurer’s Office, Capitol Bldg., Ground Floor, Mankilam, Tagum City, Davao del NorteContact No: 09988432458Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Provincial Assessor’s Office (PASSO)

Provincial Assessor’s Office, Capitol Bldg., Ground Floor, Mankilam, Tagum City, Davao del NorteContact No: 09988687431Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Provincial Health Office (PHO)

Provincial Health Office, Capitol Compound, Mankilam, Tagum City, Davao del NorteContact No: 09992221967Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Provincial Social Welfare and Development Office

Provincial Social Welfare and Development Office,Contact No: 09178358325