Citygate - Volkswagen Colindale Van & Service Centre Reviews

1. Vehicles & Transportation
2. Cars & Trucks
3. Car Dealer
4. Citygate
5. Volkswagen Colindale Van & Service Centre

SummaryAboutReviewsVisit websiteWrite a reviewVisit website

Claimed profile

Citygate - Volkswagen Colindale Van & Service Centre Reviews 42 •

2.7

Car DealerWrite a reviewVisit websiteWrite a review

Location

Switch location

Capitol Way, Colindale, NW9 0EW London, GB

•Flag location02083571234

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Fu KiUpdated Feb 26, 2024

Took car into Citygate VW Colindale Branch for routine check-up. Very impressed and kept informed of my cars progress. Even returned it immaculately clean inside and out. Highly satisfied and would re... See more

Company replied

STSteveDec 4, 2025

My van failed its MOT on supposedly faulty trailer electrics, I was told that they would need to plug the car into diagnostics (for a price) and then wait for the technician to repair it (for a furthe... See more

Peter RobinsonJan 16, 2024Invited

Ordered my new fully loaded Caddy van at the beginning of 2023, but due to the worldwide chip shortage, it took a while to arrive! However, it was well worth the wait. The upgrades and extras now incl... See more

Company replied

CLCliffOct 11, 2022

I took my Amarok in for its second service and was served by Pedro Monteiro. From dropping the vehicle off to then picking it up the customer service was absolutely brilliant! Nothing seemed to be too... See more

Company replied

See all 42 reviews

We perform checks on reviews

Company details

1. Car Dealer
2. Auto Body Shop
3. Car Rental Agency
4. Car Repair and Maintenance
5. Car Service
6. Van Rental Agency

Written by the company

At Citygate Volkswagen Colindale Van & Service Centre we sell the extensive range of new and used Volkswagen Commercial Vehicles and our experts are always on hand to help. Our service department can run diagnostics, repairs, MOT’s and servicing with a range of convenience options available such as collection and delivery to get you back on the road as soon as possible. We also have Fleet, Motability, Bodyshop and rental services available.See more

Contact info

• Capitol Way, Colindale, NW9 0EW, London, United Kingdom

• 02083571234

2.7

Poor

42 reviews

5-star4-star3-star2-star1-star

How is the TrustScore calculated?

Hasn’t replied to negative reviews

How this company uses Trustpilot

People also looked at

Marshall Motor Group

www.marshall.co.uk

2.3

(3K)

Vertu Motors

vertumotors.com

4.6

(14K)

Lookers

www.lookers.co.uk

4.5

(19K)

John Grose Group

johngrose.co.uk

4.9

(3K)

Mon Motors

www.monmotors.com

4.7

(2K)

Toomey Motor Group

www.toomeymotorgroup.co.uk

4.8

(3K)

Perrys Motor Sales Ltd

www.perrys.co.uk

4

(7K)

Hilton Car Supermarket

hiltoncarsupermarket.co.uk

3.9

(2K)

2.7

All reviews

42 total

●

Write a review

5-star

62%

4-star

0%

3-star

5%

2-star

2%

1-star

31%

AdvertisementHow Trustpilot labels reviews

More filters

Most recent

ASAshGB•14 reviewsJan 7, 2026

AVOID AVOID AVOID

AVOID AVOID AVOIDI purchased a brand new van from this dealer 11/2024. Recently started experiencing some issues with the van displaying error messages and breaking down due to low 12V battery. This van was repaired by VW CITYGATE Collingdale service centre on 27/02/2025 replacing the gateway module and alternator, but unfortunately when collecting the van the same message ERROR was still displaying on the dash when confronting service manager JUDD BRINDLEY regarding this his comments/ behaviour were unprofessional, unacceptable and unreasonable, this was contradicted by the VW breakdown engineer that come out when the van failed to start on the 17/03/2025, he was shocked that a main dealer returned the van with the ERROR still displaying. I have emails to support all the repairs and communications. I am totally disappointed with this dealership who have failed to investigate diagnose and repair correctly there is still an underline issue which they have failed to diagnose. I have been using VW vans / this dealership for the last 10/15 years but due to the incompetence and substandard workmanship i have lost confidence in the high standards of service/ repairs that VW offer their clients. The whole experience has been disappointing stressful time wasting and impacting my business. What is the point of spending 37K if you can’t get the after sales service and can not fulfill their 3 year manufactures warranty. They are good at selling vans but unfortunately their after sales service is woeful!! AFTER CONSTANTLY BREAKING DOWN IN THE LAST 2 MONTHS IN JAN 2026 JCB VW DEALERSHIP IN CRAWLEY RH11 8DH CARRIED OUT DIAGNOSTICS AND REPLACED THE BATTERY I WOULD HIGHLY RECOMMEND THIS VW DEALERSHIP FOR COMMERCIAL CLIENTAL EXCELLENT CUSTOMER SERVICE AND GREAT TECHNICIANS WITHOUT WAITING WEEKS FOR APPOINTMENTS.

March 11, 2025Unprompted reviewSee 2 more reviews by AshAdvertisementSTSteveGB•7 reviewsDec 4, 2025

Always looking to sell you unnecessary work!

My van failed its MOT on supposedly faulty trailer electrics, I was told that they would need to plug the car into diagnostics (for a price) and then wait for the technician to repair it (for a further fee). I decided to bring the van home to check it myself and surprise, surprise the trailer electrics were fine...

December 3, 2025Unprompted reviewRob OSullivanGB•1 reviewOct 27, 2025

From the sales side the experience was…

From the sales side the experience was fine however the service dept are a different ball game. I bough a 1yr old Amarok that their service manager had been using. When I picked it up it only had one key and I was advised they would post the other as it was still at the service managers house. It took six months and a complaint to VW to get the key replaced. Now I have just had a service and asked for the carpet in the drivers footwell to be stuck down as it is loose. Was advised I bought a used vehicle and this isn’t covered on my 5 year warranty.

October 27, 2025Unprompted reviewAMAlex MirsaneyGB•11 reviewsSep 27, 2025

Delightful experience

⸻I recently purchased a van from CityGate VW, and I had an outstanding experience. In particular, Stuart Watson, the Sales Manager, was extremely professional, polite, and attentive. He made the entire process smooth and enjoyable. I highly recommend CityGate VW and especially Stuart for anyone looking for a vehicle.

September 26, 2025Unprompted reviewGAGeoffrey AddyGB•4 reviewsAug 2, 2025

Buying experience for VW Camper

Ross was very helpful in our decision to buy a new VW camper. Nothing was too much trouble and he has told us we can contact him if we encounter any problems or questions.

July 21, 2025Unprompted reviewAdvertisementBHBhaveshGB•3 reviewsJul 2, 2025

There is no option for 0 stars

There is no option for 0 stars! They took the car in for AC service, told us it was fixed and we paid £225 for the diagnostic and they put some gas back in. Turns out did nothing, gas had escaped by the end of the day on the drive home. Called back and said there is still a problem and they wanted us to pay £225 again for the diagnostic when they did not do it properly the first time. We agreed they would find the fault and tell us how much it would cost for repair, but wanted to charge again just to look at the car.

July 1, 2025Unprompted reviewRHRichard HewittGB•5 reviewsJun 18, 2025

Andre is fantastic

Andre has been unbelievable. I cannot praise his customer service, communication and knowledge enough.

June 18, 2025Unprompted reviewRORobbie TaylorGB•12 reviewsOct 16, 2024

OMG what a pile

OMG what a pile, we booked a van in and needed a vehicle while our one was serviced. They said they did not have one for 3/4 weeks, so we sad no problem we will wait. Roll on today three weeks later get a call at 3.45 pm saying they no longer have a courtesy vehicle for tomorrow!! when I complained and said we are being pissed about the lady who was rude and abrupt hung up. Way to go City Gate

October 16, 2024Unprompted reviewSESebastienGB•13 reviewsAug 14, 2024

Appalling services

Appalling services. Paid for premium/advance service and MOT and they didn’t both checking my tyre pressure! Do not use this garage, I have reported them to VW!

July 4, 2024Unprompted reviewAdvertisementBCBRIAN CRAIGGB•3 reviewsJun 27, 2024Invited

Cem and Zubair in the Service Dept

Cem and Zubair in the Service Dept. are just great and give us excellent and speedy turn round

June 20, 2024

Reply from Citygate - Volkswagen Colindale Van & Service Centre

Jun 27, 2024

Good Afternoon. Thank you for taking the time to leave our service department here at Citygate such lovely feedback - we will share this with the team! If you require any additional assistance, you can always reach us via telephone or email. Kind Regards,Adam

MIMichaelGB•37 reviewsApr 19, 2024Invited

Very well looked after

Stuart Watson, our salesman, made sure the buying experience we had was a very easy, smooth and pleasurable one. I wouldn't hesitate to contact him in the future when I buy another Transporter. A top guy and salesman.

March 14, 2024

Reply from Citygate - Volkswagen Colindale Van & Service Centre

Apr 19, 2024

Hello Michael,Thank you so much for your positive feedback,Your positive comments will be shared with the Citygate Team.If you require any assistance, we are only a call away and always more than happy to help.Kindest regards,Adam

AAA AminiGB•13 reviewsFeb 25, 2024

I tried to call City Gate Colindale…

I tried to call City Gate Colindale today, February 15, 2024, to ask for fixing my van's temperature sensor, as the engine light came on. The lady in the service team at Colindale said they could not help me as their manager, Amir, instructed them not to fix my van anymore, as they were scamming me three months ago by trying to charge me for a new sensor, but instead, they repaired it without replacing it. When Roadside Assistance from VW arrived, we found out the sensor was faulty as it had not been changed and had been repaired in the past. Finally, after arguing with Jam on the phone, I took my van to City Gate Colindale. After meeting the new manager, Mr. Judge Brindley, he asked Pedro from the service team to take the van and check it. In the end, it was discovered that the sensor, for which I had been charged before, was indeed faulty, and they replaced it. The new manager, Mr. Judge, and Pedro tried their best to fix all the problems as soon as possible for me, but I cannot trust the guys working at the back in the garage as they might not do the job properly or incorrectly. Additionally, the mechanics are not willing to rectify the problem with the van.I have footage from my van dash cam and a photo of the wire that shows how the mechanic are scamming me and put me and my family on danger. The only reason I even gave stars to this disgusting company is because the manager Judge and Pedro for trying sort things out for me. Otherwise this would be the minimum of stars ever! Always ask to provide proof that the mechanics have replaced or repaired the parts. Do not trust the mechanics 100%.

February 15, 2024Unprompted review

Reply from Citygate - Volkswagen Colindale Van & Service Centre

Feb 26, 2024

Good Afternoon,Thank you for sharing your experience with Colindale. Our senior management will look into why your original review was removed and they will be in contact with you. Kindest Regards,Lauryn

Fu KiGB•10 reviewsUpdated Feb 26, 2024

Superb Service for JUDD, TOSASA and JAMES

Took car into Citygate VW Colindale Branch for routine check-up. Very impressed and kept informed of my cars progress. Even returned it immaculately clean inside and out. Highly satisfied and would recommend to anyone about VW vehicles. Great customer service for JUDD and TOSANA and great technical support for JAMES. Give them a pay rise!!!

February 24, 2024Unprompted review

Reply from Citygate - Volkswagen Colindale Van & Service Centre

Feb 26, 2024

Good Morning,Thank you for taking the time to leave our service department here at Citygate Colindale such lovely feedback - we will share this with the team! If you require any additional assistance, you can always reach us via telephone or email. Warm Regards,Lauryn

AdvertisementAHahmed hassanGB•3 reviewsJan 18, 2024Invited

It was really great to meet Stuart from…

It was really great to meet Stuart from Vw Colindale branch, I was looking for a van, he made sure everything was nice and smooth after couple of months I came to collect my brand new van, this was amazing work. 🤝

January 12, 2024

Reply from Citygate - Volkswagen Colindale Van & Service Centre

Jan 18, 2024

Good Afternoon Ahmed,Thank you for taking the time to leave Stuart from Citygate Colindale such lovely feedback - we will share this with him! If you require any additional assistance, you can always reach us via telephone or email. Kind regards,Charlie

Peter RobinsonGB•28 reviewsJan 16, 2024Invited

Worth the wait!

Ordered my new fully loaded Caddy van at the beginning of 2023, but due to the worldwide chip shortage, it took a while to arrive! However, it was well worth the wait. The upgrades and extras now included, make this an even sweeter ride! The team at Citygate Colindale have made the process of organising the buying and selling of both vans and art form. I was regularly kept up to speed on the progress of the new van and although an inconvenience having to wait, they made it as easy as possible!

November 30, 2023

Reply from Citygate - Volkswagen Colindale Van & Service Centre

Jan 16, 2024

Good Afternoon Peter,Thank you for taking the time to leave us a wonderful review. Here at Citygate we strive for five-star service and we are so happy to have met those expectations upon your visit! Thank you for your business and we hope to see you again soon. Best Wishes, Lauryn

CAcustomer AlexGB•3 reviewsUpdated Feb 25, 2024

Citygate Colindale -Use this place at your own risk

We purchased a van on Sat,18th November. Before we came to the shop to pick up the van, the car dealer offered us complimentary insurance (over the phone) . This insurance should have covered the vehicle for five days (Saturday-Wednesday). At the time of the transaction (on Saturday), we asked for proof of the insurance. However, Steve told us that he could not print any documents or take a screenshot, as he had already closed the website. He told us that we should not worry about this too much as we would receive an email regarding the cover within a few hours.On Monday morning, we contacted him again asking for an email as we had never received it. This is when we learned that the van was not insured. The first impression we had about CityGate Colindale was completely ruined.We wasted the whole Monday trying to urgently purchase insurance that would provide us with the necessary cover. This caused us extreme stress and had put us under massive pressure to purchase insurance on the same date, which significantly increased the price we originally been quoted as if the insurance was to start on Thursday, after 5days taking a complimentary one. We ended up out of pocket by buying insurance on the same day, on Monday. We had filed an official complaint to a senior manager. His response shocked us. While he admitted that there was some technical glitch that they could not explain, he went on blaming us for not sorting out the insurance ourselves. He continued to give poor excuses about eligibility or non eligibility, and so on. This is beyond unacceptable.The dealer should not offer complimentary insurance if there are any issues with their system or if they believe that a driver is not eligible, thus putting the client at risk. If they do offer insurance and the client accepted the offer, the dealer is liable, something that the CityGate Colindale refused to accept.Instead of investigating the issue and reporting this serious breach to the regulator (FCA) and compensating the client, they chose to put all the blame on us. We hope our experience will help others who were planning to buy a vehicle from this seriously unprofessional dealership.UPDATE 25.02.2024Its been over two months now. I provided the CityGate customer service with all paperwork, emails as requested by Lauryn below. I have also followed up on my emails multiple times. I have never ever heard from them again (apart from this 'show-off' message on Trust Pilot). I wonder if the CEO of City Gate is aware of the breach that happened at Colindale branch.Very unprofessional.

December 2, 2023Unprompted review

Reply from Citygate - Volkswagen Colindale Van & Service Centre

Dec 4, 2023

Good Morning Alex,I would like to apologise for the experience you had with the Sales department at Citygate Colindale. My management and I would like to investigate the matters you raised and resolve any further concerns. Please send me any additional details of your experience and your contact details to [email protected]. Kindest regards,Lauryn

MUMuckerGB•4 reviewsAug 11, 2023

Poor effort

Very poor effort from booking in to eventually getting problem sorted.Vehicle was booked in for diagnosis 4 times before it was done.Diagnosis didnt flag real problem so had to be re done twice at my inconvenience.This service centre never keeps you in the loop as to whats going on and you are at least a half an hour on the phone to get answered.Took my vehicle a week early before putting it on ramp at a great inconvenience to me.Problem with my van was a simple one but they changed a load of bits that didnt need changing only to find out it was something simple.I wouldnt take a vehicle here if its warranty is out.

June 15, 2023Unprompted review

Reply from Citygate - Volkswagen Colindale Van & Service Centre

Aug 14, 2023

Good Morning Mucker. I am sorry to hear about you recent experience with the service department here at Citygate Colindale - this is not the service we strive for as a team and we would like the opportunity to improve and resolve the raised matters. I will be working with the after-sales team and the management team to ensure we can assist you. Please reach me at [email protected] with your contact details so we can resolve this. Kind regards, Taybah.

AdvertisementDSDave StaffordGB•3 reviewsJun 16, 2023Invited

Purchase of VW Transporter

Dealt with Stuart throughout the whole purchase of the Transporter The process went without a hitch. Would have no hesitation recommending to others.

June 8, 2023

Reply from Citygate - Volkswagen Colindale Van & Service Centre

Jun 19, 2023

Good morning Dave, Its a pleasure to hear you enjoyed your experience with Stuart and that you would happily recommend us, this really is appreciated and great to hear!!I will pass you message across to him,If you need anything at all please do get in touch by phone or email. Best wishes,Adam

NHNick HowardGB•2 reviewsMar 17, 2023Invited

Helpful and friendly staff

Helpful and friendly staff, great service.

March 3, 2023

Reply from Citygate - Volkswagen Colindale Van & Service Centre

Mar 24, 2023

Good Morning Nick,Thank you for your 5 star review! We are pleased to hear you had a pleasant experience with our team! Please contact us in the future with any queries you might have, we are always here to help.Many Thanks,Laura

MMMr. Michael SouthwellGB•5 reviewsMar 15, 2023Invited

Very efficient

March 15, 2023

Reply from Citygate - Volkswagen Colindale Van & Service Centre

Mar 24, 2023

Good Afternoon Michael,Thank you for finding the time to leave us a 5 star review! We are pleased that you found our services efficient. As a company we do aim to make the sales and after-sales process as efficient as possible.Please do not hesitate to pop into one of our branches or give us a call if you have any queries going forward.Many Thanks,Laura

Previous12Next page

The Trustpilot Experience

We're open to all

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We champion verified reviews

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews.

We fight fake reviews

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

We show the latest reviews

Learn about Trustpilot’s review process.

We encourage constructive feedback

Here are 8 tips for writing great reviews.

We verify reviewers

Verification can help ensure real people are writing the reviews you read on Trustpilot.

We advocate against bias

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer lookare you human?