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About Cloud9 Business Analytics

Cloud9 Business Analytics provides powerful, cloud-based Workforce Optimisation (WFO) solutions tailored for contact centres, back-office operations, and hybrid teams. Our scalable services empower organisations of all sizes the tools to improve performance, ensure regulatory compliance, whilst also ensuring a measurable ROI.

Our Core Services:

• Cloud9 Speech Analytics to uncover customer insights and trends
• ATTEST Call Recording for Microsoft Teams, mobile, and fixed-line networks
• CyberGate for Microsoft Teams – security and compliance gateway
• Quality Monitoring for contact centre performance
• Microsoft Teams Deployment and integration support
• End-to-End Workforce Optimisation strategies

Why Cloud9?

We partner closely with organisations to understand your operational pain points and opportunities for growth. By aligning your needs with the right WFO tools, we build streamlined operating models that maximise business value and deliver a strong return on investment.

From small contact centres seeking affordable optimisation to global enterprises seeking robust analytics and scalable architecture—our flexible, service-based approach ensures every client benefits from enterprise-grade cloud solutions.

Our Methodology: Acquire-Analyse-Optimise™

This framework drives everything we do:

• Acquire data across channels securely
• Analyse customer interactions and team performance
• Optimise workflows for efficiency, engagement, and profitability

Greater operational efficiency

Innovative Call and Video Recording SaaS solutions for Microsoft Teams enabling businesses achieve greater operational efficiencies, enhancements and savings.

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Call Recording for Mobile and Fixed-Line Networks

Choose our affordable core network recording solution for both Mobile and fixed-line Network. Financial firms can take Mobile Call Recording as a Service from the Network Operator without swapping SIM cards, installing special Apps, or investing in non-compliant fixed mobile integration.

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Hosted Speech Analytics

Advanced Hosted Speech Analytics measuring interaction outcomes ensuring your contact centre performs as planned by integrating your CRM systems, call records, and other metadata with highly valuable interaction information contained in phone calls, web chats, and email.

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