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1. What is the MyGreen Rewards program?

A: It is an e-waste initiative where P1 members can bring in their old devices and receive up to 2.5x the market trade-in value in S-Coin Cashback

2. Who is eligible to participate? A: Only P1 members are eligible for this program. Non-members must register as P1 members before participating.

3. How does the program benefit customers? A: Customers enjoy higher trade-in value through S-Coin Cashback (up to 2.5x), which can be used to redeem over 2,400 products from Senheng & senQ.

4. How long will it take for customers to receive their S-Coin Cashback? A: The S-Coin Cashback will be credited to the customer’s P1 account within 14 days upon received and verified by the trade in vendors.

5. Can customers enjoy both instant rebate and S-Coin Cashback together? A: No. Customers must choose one option only which is up to 2.5x S-Coin Cashback via MyGreen Rewards. *Instant rebate (current system) *only for overtrade/trade up model

6. What devices are accepted for trade-in via MyGreen Rewards? A: All digital gadget items listed under CompAsia and Remobie are entitled for MyGreen Rewards.

7. What if the used device is faulty or locked? A: Devices that are fake, phone-locked, cannot power on, or wrongly declared will not be accepted and may lead to cancellation of the trade-in case.

8. How do customers track their S-Coin Cashback? A: Customers can log in to their P1 account to check if the S-Coin Cashback has been credited.

9. Are Brand Trade-Up campaigns entitled to S-Coin Cashback? A: No. Customer enjoy up to 2.5x S-Coin Cashback value based on the trade in value.

10. How does this program support sustainability? A: By encouraging customers to recycle devices responsibly, MyGreen Rewards reduces e-waste while rewarding members with higher value returns.

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