Contact Us - Auckland Transport

Skip to main content

• About us

Contact us Whakapā mai

If there is an immediate risk to the safety of people call 111. You can also notify us about this risk as well as the risk to property by calling 09 355 3553.

On this page

Contact us online  Pay or dispute a fine Get help with your travel Contact us by phone Write to us Submit an official information request Lost property on public transport

Contact us online 

You can use online forms to report a problem, request information, report illegal parking, or provide other feedback.

Get in touch

Online forms have been designed to ensure that the correct team receives your request.

Contact us online

Pay or dispute a fine

Pay or dispute fines and infringements online

Get information to help you with the fines and infringement process and payments timeline.

Fines and infringements

Get help with your travel

For queries related to your HOP card, please see the AT HOP card section of the website or download the AT Mobile app to check your balance on the go.

For information about contactless payment methods, visit the contactless payments section of the website.

Use Journey Planner to plan your travel Real-time information on Live Departures

Customer service centres

Find locations and operating hours for all our customer service centres.

Customer service centres

Contact us by phone

For speech, hearing and vision assistance, contact the NZ Relay (telecommunications service).

Public transport

• 09 366 6400

Monday to Friday: 6am to 8pm. Weekends and Public Holidays: 8am to 6:30pm.

AT HOP or contactless payments

• 09 366 4467

Monday to Friday 6am to 8pm. Weekends and public holidays: 8am to 6:30pm

Public Transport and AT HOP for Auckland calling areas

• 0800 103 080

Call for queries within the Auckland calling areas of Warkworth, Helensville, Hibiscus Coast, Great Barrier or Pukekohe.

General roading and parking

• 09 355 3553

Fax: 09 355 3550 24 hours, 7 days a week.

AT Park

• 09 528 7275

7am to 10pm, 7 days a week.

KiwiRail

• 0800 808 400

To report problems with railway crossings.

Train station maintenance

• 09 558 0800

To report damage at train stations.

See Bus, train and ferry operator contact details for area-wise operators.

Contact the Harbourmasters office for maritime enquiries.

Write to us

AT General

Auckland Transport General Private Bag 92250, Auckland 1142

AT HOP or contactless payments

AT HOP Private Bag 92250, Auckland 1142

Parking - Infringement query

Auckland Transport, Parking Review, Private Bag 92260, Auckland 1142

Parking - Infringement payment

Auckland Transport, Parking Infringement Payment, Private Bag 92260, Auckland 1142

Submit an official information request

How to submit an information request

Lost property on public transport

Auckland Transport does not hold lost property. You'll need to contact the public transport provider to see if it's been picked up by them. For more information, go to Lost property.

If you find lost property on a service, do not touch the item. Notify a staff member on board as soon as possible.

Last updated 4/11/2025 Back to top

Related Content

Media centre Executive team and Board of Directors Auckland Transport careers Opens in a new tab or window Opens on an external website Opens on an external website in a new tab or window