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How can we help you today?

We’re here when you need us

Whatever you want to speak to us about, you’ll find the right telephone number or preferred channel here.

What would you like to talk to us about?

Chat to us

Our Chat Assistant is available 24 hours a day, 7 days a week and may be able to answer your query. If it doesn’t help with your query, you can connect to an agent.

Simply use the ‘Need help?’ tab to the right of your screen.

To discuss account specific information, you’ll need to log on to Business Internet Banking to start a chat. Alternatively, you can start a chat in your app by going to ‘Chat with us’ in the Support’ menu.

Agents are online Monday to Friday, 8am to 8pm and Saturday, 8am to 2pm (subject to change over certain periods).

Business Internet Banking/Mobile App support

Our Chat Assistant can help with frequently asked questions or connect you with an agent, during our opening hours (Monday to Friday 8am to 8pm and on Saturdays 8am to 2pm). Just go to Need help? on the right hand side of your screen

If you would prefer to speak to us about any queries using your Business Internet Banking service.

If you're calling from the UK

03457 60 60 60

We’re open Monday to Friday, 8am to 8pm and Saturday, 8am to 2pm (subject to change over certain periods).

Calling from outside the UK

+44 1226 260 878

We’re open Monday to Friday, 8am to 8pm and Saturday, 8am to 2pm (subject to change over certain periods).

You can find out more about this service on our Business Internet Banking page

To report a lost or stolen card

If your cards have been lost or stolen, please call us immediately. The sooner you call, the sooner we can protect your account

If you're calling from the UK

0800 085 2401

Lines are open 24 hours a day, every day of the year.

Calling from outside the UK

+44 1442 422 929

Lines are open 24 hours a day, every day of the year.

Text Relay service

If you need a Text Relay service, you can download the Relay UK’ app and call our number from within it. For other accessible ways to contact us, please visit our Accessibility page.

If you're registered for internet banking, you can still manage your account online. If you require support, our Chat Assistant is available 24 hours a day, 7 days a week, and may be able to answer your query or connect you with an agent, if available

Our branches are also still open; find your local branch here and check the opening times.

Experiencing financial difficulty

If you have a Relationship Manager, please get in touch with them in the first instance, as they will be best placed to provide tailored support for your business. If you don’t have a Relationship Manager, please call our dedicated Financial Support Team on 0800 085 3955.

Open 08:00 to 18:00 Monday to Friday (except bank holidays) and 08:00 to 16:00 Saturday.

Bereavement

To report the death of an individual related to a business or a personal banking customer, please visit our Bereavement Support page.

Complaints

We're committed to providing you with superior service. Sometimes things go wrong, and we'd like the opportunity to put them right for you. If there's something you're not happy with then let us know. Visit Make a complaint for details on how.

HSBC Kinetic

If you’re an existing customer, you can get in touch using Chat with us’ in the Support’ section of your HSBC Kinetic app.

For more information and our up to date opening times, see our HSBC Kinetic page.

Commercial Insurance

Your business is your livelihood. So why leave anything to chance? Marsh Commercial is our preferred partner for Business Insurance and Allianz Trade for Trade Credit Insurance. Visit our Insurance page for more information.

HSBCnet

If you’re calling from the UK

0345 601 7118

Open 9am 5pm Monday to Friday excluding public holiday

If you’re calling from outside the UK

+ 44 12 2626 0871

Open 9am 5pm Monday to Friday excluding public holidays

Find out more about HSBCnet

Lending appeals

At HSBC we’re keen to provide financial support to businesses by lending to them responsibly. If you have applied for business lending which we’ve been unable to approve, you can ask for the decision to be reviewed using our declined lending appeals process. We will make sure that all appropriate information was correctly factored into our original decision.

To learn more visit our Lending appeals page.

Report a fraud or scam

Be Fraud Aware – Criminals can often “spoof” our telephone numbers to make it appear they’re calling from HSBC UK. Never share your internet banking security codes with anyone, including us. For further hints and tips on how to protect your business, please visit our Fraud Centre.

Report Fraud

Need to call us for a general enquiry?

Business Client Services team is here to answer all your queries.

Please just have your account number and sort code - or your 16-digit card number handy before you call.

If you don’t have this information or aren’t a customer yet don’t worry, our agents will still be able to support you.

If you're calling from the UK

03457 60 60 60

We’re open Monday to Friday, 8am to 8pm and Saturday, 8am to 2pm (subject to change over certain periods).

Calling from outside the UK

+44 1226 260 878

We’re open Monday to Friday, 8am to 8pm and Saturday, 8am to 2pm (subject to change over certain periods).

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