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Help and support- Home
- Contact Us
We're here to support you. Access assistance for all things Volkswagen in a single, convenient location, or connect with a skilled expert for personalized guidance.
Volkswagen customer support
Our customers and drivers are our top priority, and we strive to provide them with exceptional support with each and every interaction. Our dedicated team of knowledgeable specialists are available to assist with any questions or concerns you may have with your vehicle, the myVW app1, or any other ownership inquiries. Just reach out when you're ready—we'll happily help you make the most of your VW ownership experience.
Help Center
The Help Center is home to articles with quick answers to common questions. Enter your question or search by category to find what you’re looking for.
Go to Help Center
Volkswagen Financial Services
This support team is available to assist with any questions or concerns you may have about your loan or account with Volkswagen Financial Services.
Phone number8:00 a.m. to 8:00 p.m. EST Monday - Friday1 (800) 428-4034Opens a phone link
Log in to Volkswagen Financial ServicesOpens an external link
Customer CARE
Dedicated to Creating a Relationship with Everyone (CARE), this support team can assist you with vehicle operation, maintenance, warranty, or any questions related to owning a VW.
Phone number 8:00 a.m. to 9:00 p.m. EST Monday - Friday1 (800) 822-8987Opens a phone link
Chat8:00 a.m. to 9:00 p.m. EST Monday - FridayStart chat now
Social MediaFacebookOpens an external linkXOpens an external linkInstagramOpens an external linkMailing addressVolkswagen Customer CARE3800 Hamlin RoadAuburn Hills, MI 48326-2829
myVW and connected vehicle support
In need of assistance with the myVW mobile app or any of the other digitally connected services in your VW? This team is here to help you better understand how to use these services as well as help manage your subscriptions or troubleshoot any issues you may be encountering.
myVW and connected vehicle support24 hours / 7 days a week1 (833) 648-2735Opens a phone link
T-Mobile Wi-Fi support1 (800) 866-2453Opens a phone link
Verizon Wi-Fi support1 (800) 922-0204Opens a phone link
SiriusXM® support1 (800) 866-2452Opens a phone link
myQ Garage support 1 (800) 528-5880Opens a phone link
Request assistance onlineOpens an external link
24/7 roadside assistance
Available 24/7, Volkswagen roadside assistance2 combines qualified customer-service professionals with a comprehensive nationwide towing network to help bring the support you need, when you need it most.
Mailing addressVW 24-Hour Roadside AssistanceP.O. Box 9145Medford, MA 02155
Phone number24 hours / 7 days a week1 (800) 411-6688Opens a phone link
Request assistance onlineOpens an external link
Electrify America
Get information about charging with Electrify America, charger locations, and other services related to your account.
Phone number 24 hours / 7 days a week1 (833) 632-2778Opens a phone link
Electrify America online supportOpens an external link
DriverGear support
For inquiries related to VW DriverGear products, please contact our customer support team. Our dedicated team is available to assist you with your online retail needs, answer your questions, provide product information, and address any concerns.
Email DriverGear supportOpens a mail link
Lease-end services help
If you're coming up on the end if your current lease, we're here to help. Reach out with questions about the process and we can assist you in making the next step.Phone number8:00 a.m. to 8:00 p.m. EST Monday - Friday1 (800) 428-4034Opens a phone link
What happens at the end of your lease?Opens an external link
Log in to Volkswagen Financial ServicesOpens an external link
In-Use Verification Program
Volkswagen Group of America has committed to evaluating the efficiency of our vehicle emission systems through the In-Use Verification Program.
Learn moreOpens an external link
TDI settlement program
Learn more about this settlement as well as ways to modify or buyback the select VW models involved.
Learn moreOpens an external link
How to disconnect Remote Vehicle Access
Find out options to protect your connected vehicle data including terminating a person’s access to your connected vehicle services account.
Learn more
Schedule service
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Recalls and service campaigns
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