Customer Experience Interactions – CX Cloud Software - NICE

AI Customer Experience Solutions

One customer-obsessed platform

Amplify customer service with the most complete array of AI customer experience solutions

View Demo Request a Quote

Meet CXone Mpower

The enterprise AI CX platform for orchestrating human and AI Agents to automate service, augment work, and accelerate intelligent experiences at scale.

Workflow Orchestration | Workforce Augmentation | Service Automation

Workflow Orchestration

Evolve from interaction management to workflow orchestration across the entire organization.

Omnichannel Routing

Reduce wait times and boost conversions with smart customer-agent matching.

➔

Proactive Engagement

Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.

➔

Workflow Orchestrator

Unify and optimize every customer service workflow from intent to fulfillment.

➔

Agent Desktop Workspace

Connect front and back office teams with data, conversations, and workflows together in one place.

➔

Workforce Augmentation

Move beyond tools to empower employees with real-time, actionable intelligence that elevates performance.

Copilot for Agents

Empower customer service agents with an AI companion to drive productivity and engagement.

➔

Copilot for Supervisors

Empower all customer service supervisors to drive focus, productivity, and engagement.

➔

Copilot for Leaders

Data-driven decisions via AI copilot with analytics boosting executive performance.

➔

Automated Notetaking

Instantly summarize interactions to accelerate resolution times and efficiency.

➔

Interaction Recording and Management

Capture 100% of interactions, meet regulatory needs, and drive better performance.

➔

Quality Management

Evaluate 100% of interactions with AI and deliver effective coaching to agents.

➔

Workforce Management

Powerful AI-based forecasting and scheduling to keep SLAs up and costs down.

➔

Performance Management

Meet your goals while engaging employees through personal coaching and gamification.

➔

Interaction Analytics

Gain AI-powered insights from 100% of interactions to drive continuous improvement.

➔

Voice of the customer

Unlock customer insights with Feedback Management to enhance experiences, drive loyalty, and boost business growth.

➔

Sales Performance Management

Pay thousands of payees accurately and on-time regardless of complexity, data volumes, and constant changes.

➔

Service Automation

Go beyond answering questions to fully automate customer intent through fulfillment.

Intelligent Virtual Agent

Boost self-service satisfaction and conversion with conversational AI agents.

➔

Knowledge Management

Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.

➔

AI Agents

Instantly create no-code AI agents powered by your data—build once, deploy everywhere.

➔

Proactive AI Agent

Keep customers engaged in conversation from onboarding to installation, service, and retention.

➔

Experience Optimization (XO)

Synthesize real customer conversations to identify your top automation opportunities.

➔

• ×

Platform

Products

Industries

Services

Resources

Company

CXone Mpower

The enterprise AI platform for orchestrating human and AI Agents to automate service, augment work, and accelerate intelligent experiences at scale.

Learn more

Discover the full value of AI in customer service

Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

Calculate your savings

• Explore all Products

By Industry

Industry focused solutions built to elevate experiences in the moments that matter most.

View all

Discover the full value of AI in customer service

Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

Calculate your savings

• Explore all Services

Make the smartest buying decision with the latest Gartner analysis

NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.

Get report

Discover the full value of AI in customer service

Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

Calculate your savings

Meet NiCE Cognigy

Together, CXone Mpower and Cognigy AI enable organizations to accelerate AI adoption and scale it seamlessly across every customer experience.

See what’s possible

• Platform Overview

  Complete AI platform for customer service automation

• Purpose-built AI for CX

  Powering smarter CX with AI-driven insights and automation.

• Cloud Architecture

  Innovative cloud-native foundation to rapidly scale extraordinary CX

• Voice as a Service (VaaS)

  Crystal-clear, scalable voice interactions for effortless interactions

• Dashboards & Reporting

  Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights

• Integrations

  Seamlessly connect your business systems with our platform

• Trust & Compliance

  Securing your trust with every interaction

Capabilities

Solutions

View All Products

• BPO

  Business Process Outsourcers

• Financial Services

  Customer experiences that count

• Government

  Elevate citizen trust

• Healthcare

  Healthy patient experiences

• View all Industries

• Insurance

  Secure policyholder experiences

• Retail

  Delight customers where they shop

• Telecom

  CX for Telecommunications

• Travel & Hospitality

  Boost traveler and guest loyalty

Professional Services

• Professional Services

  Industry-leading expertise, tools and know-how

• Implementation Partners

  NICE-certified implementation partners

• Business Consulting

  Your partner for successful transformation

Tools

• Contact Center Training

  Tailored education delivered by CX experts

• AI Value Calculator

  Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

Support & Assistance

• Customer Support

  Global support you can depend on

Knowledge Base

• All Resources

  Whitepapers, datasheets, demos and more

• Analyst Perspectives

  Contact center reports from third party analysis

• Terms Glossary

  Detailed descriptions of industry-related terms

• FAQs

  Contact center focused frequently asked questions

• Guides

  Expert insights for superior CX

Learning & Insights

• On-Demand Webinars

  Browse our extensive webinar catalog

• Interactive Product Tours

  Explore the complete platform with our self-guided demos

• Blog

  CX industry guidance by contact center experts

• Why NiCE? Video Series

  Step Inside The Room Where It Happened to see CX AI in action

Community

• Events

  Upcoming events and webinars

• Customer Stories

  Our customer's success is paramount. Read case studies about real CX transformation

• NiCE Clubs

  Collaborate, learn, and share best practices for customer service excellence

Company

• About Us

  Powering seamless cloud experiences

• Investors

  Investors relations, reports and filings

• Global Offices

  Interactive map of locations worldwide

• Careers

  View job openings and learn about our culture

• NiCE Leadership

  Meet our global leadership and executive team

News & Media

• Events

  Upcoming events and webinars

• Press Releases

  Find the latest updates from NiCE

• Media Center

  Media contacts and resources

Corporate Governance

• NiCE Trust Center

  Securing your trust with every interaction

• Market Leadership

  Discover why NiCE is the market leader

• Corporate Responsibility

  In a world where you can be anything, be NiCE

AI Experience Automation

Experience Automation

AI that resolves customer needs instantly and proactively

Learn more

AI Workflow Orchestration

Workflow Orchestration

AI-driven orchestration that streamlines service journeys across the enterprise

Learn more

AI Workforce Augmentation

Workforce Augmentation

Real-time AI assistance that makes every employee faster and smarter

Learn more

By Business Initiative

By Business Initiative

Integrations & Custom Solutions

Integrations & Custom Solutions

Make the smartest buying decision with the latest Gartner analysis

NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.

Get report

• AI Agents for your Business

  Go beyond answering questions to fully automate customer intent through fulfillment with Agentic AI.

• Experience Optimization (XO)

  Synthesize real customer conversations to identify your top automation opportunities.

• Proactive AI Agent

  Keep customers engaged in conversation from onboarding to installation, service, and retention.

• Knowledge Management

  Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.

• AI Omnichannel Routing

  Reduce wait times and boost conversions with smart customer-agent matching.

• Proactive Engagement

  Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.

• Workflow Orchestrator

  Unify and optimize every customer service workflow from intent to fulfillment.

• Agent Desktop Workspace

  Connect front and back office teams with data, conversations, and workflows together in one place.

• Specialized AI Copilots

  Elevate human performance with specialized AI copilots for every role.

• Workforce Engagement Management

  Elevate employees, adapt to flexible work, and meet expectations - without compromise.

• Automated Summary

  Instantly summarize interactions to accelerate resolution times and efficiency.

• Voice of the Customer

  Unlock customer insights to enhance experiences, drive loyalty, and boost business growth.

• Interaction Analytics

  Gain AI-powered insights from 100% of interactions to drive continuous improvement.

• Grow Revenue

  Boost conversions and win rates to accelerate growth

• Engage & Empower Employees

  Create a workplace of truly engaged employees

• Boost Customer Loyalty

  Improve customer loyalty on interactions across the journey

• Drive Digital Transformation

  Integrate digital technology at the center of CX

• Small and Medium Business

  Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.

• Call Center Software

  Empower agents to provide better experiences

• Increase Operational Efficiency

  Leverage AI and automation to increase agent retention

• Move to the Cloud

  Elevate experiences by moving operations to the cloud

• Improve Compliance

  Protect your consumers with pre-built compliance solutions

• Proactive Customer Engagement

  Elevate customer satisfaction with proactive conversational AI

• CXexchange Marketplace

  Discover partner solutions to extend capabilities on our platform

• Pre-Built Integrations

  Seamlessly connect your business systems with our platform

• Developer Tools & APIs

  Endless customization options with RESTful APIs and robust SDKs

• Partner Ecosystem

  Embark on a journey of shared success and collaboration