Customer Experience Interactions – CX Cloud Software - NICE

AI Customer Experience Solutions

One customer-obsessed platform

Amplify customer service with the most complete array of AI customer experience solutions

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Meet CXone Mpower

The enterprise AI CX platform for orchestrating human and AI Agents to automate service, augment work, and accelerate intelligent experiences at scale.

Workflow Orchestration | Workforce Augmentation | Service Automation

Workflow Orchestration

Evolve from interaction management to workflow orchestration across the entire organization.

Omnichannel Routing

Reduce wait times and boost conversions with smart customer-agent matching.

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Proactive Engagement

Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.

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Workflow Orchestrator

Unify and optimize every customer service workflow from intent to fulfillment.

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Agent Desktop Workspace

Connect front and back office teams with data, conversations, and workflows together in one place.

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Workforce Augmentation

Move beyond tools to empower employees with real-time, actionable intelligence that elevates performance.

Copilot for Agents

Empower customer service agents with an AI companion to drive productivity and engagement.

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Copilot for Supervisors

Empower all customer service supervisors to drive focus, productivity, and engagement.

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Copilot for Leaders

Data-driven decisions via AI copilot with analytics boosting executive performance.

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Automated Notetaking

Instantly summarize interactions to accelerate resolution times and efficiency.

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Interaction Recording and Management

Capture 100% of interactions, meet regulatory needs, and drive better performance.

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Quality Management

Evaluate 100% of interactions with AI and deliver effective coaching to agents.

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Workforce Management

Powerful AI-based forecasting and scheduling to keep SLAs up and costs down.

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Performance Management

Meet your goals while engaging employees through personal coaching and gamification.

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Interaction Analytics

Gain AI-powered insights from 100% of interactions to drive continuous improvement.

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Voice of the customer

Unlock customer insights with Feedback Management to enhance experiences, drive loyalty, and boost business growth.

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Sales Performance Management

Pay thousands of payees accurately and on-time regardless of complexity, data volumes, and constant changes.

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Service Automation

Go beyond answering questions to fully automate customer intent through fulfillment.

Intelligent Virtual Agent

Boost self-service satisfaction and conversion with conversational AI agents.

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Knowledge Management

Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.

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AI Agents

Instantly create no-code AI agents powered by your data—build once, deploy everywhere.

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Proactive AI Agent

Keep customers engaged in conversation from onboarding to installation, service, and retention.

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Experience Optimization (XO)

Synthesize real customer conversations to identify your top automation opportunities.

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