Customer Service Center | YAMATO TRANSPORT

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Customer Service Center

Make an inquiry to a Customer Service Center

Inquiries by Phone

TOLL FREE in English 0120-67-9625

9:00am to 6:00pm, 365 days a year

  • How to proceed with the procedures

How to proceed with the procedures

Inquiry

Menu number

Business hours
Redelivery※Connected to Auto Redelivery System※Press 5 for UPS & International TA-Q-BIN redelivery
  • 1
 9:00am - 6:00pm365 days a year
Pick up
  • 2
Check the status of your parcel
  • 3
Inquiries on delivery fees and services
  • 4
Other inquiries
  • 5

Redelivery Procedures

1. Enter waybill number Please enter the waybill number.
2. Select delivery or pickup Please select from the following options:
  • To request redelivery, press 1
  • To request pickup at a TA-Q-BIN Sales Office, press 3
3. Select the desired delivery date Enter your desired delivery date.
  • For same day delivery, press 1
  • For delivery on a later date, enter the desired date in MMDD format (e.g. enter0401 for April 1)
4. Select the desired delivery time zone Enter your desired delivery time zone.
  • No preference (same day or later date), press 0
  • Specify delivery time zoneFor AM: press 1For 2:00pm - 4:00pm: press 2For 4:00pm - 6:00pm: press 3For 6:00pm - 8:00pm: press 4For 7:00pm - 9:00pm: press 5
5. Enter your phone number Enter a telephone number where you can be reached.
6. Request accepted Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time.

When difficult to connect with the toll-free number

in English03-6834-7503

(9:00am to 6:00pm, 365 days a year)

Precautions
  • For redelivery of TA-Q-BIN parcels, requests must be completed by 7:00pm.
  • Redelivery on the specified date and time may not be possible due to disaster, traffic conditions, etc.
  • If telephone lines are busy, please contact your nearest Customer Service Center. We apologize for the inconvenience.
  • For inquiries regarding International TA-Q-BIN and International Cool TA-Q-BIN, please contact International Customer Service Center (0120-5931-69).

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