Ecovacs Deebot U2 Pro | .au

Review your last buy on ProductReview.com.auEcovacs Deebot U2 Pro has been discontinued. See the Best Vacuum Cleaners. 3Ecovacs Deebot U2 Pro Verified33.4

10 reviews

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Product is used ?

• Daily
•  · 
• Several times a week
•  · 
• Weekly

System Errors ?Never, Occasionally, Often and Every timePet OwnerYes · NoBuild Quality4.0Value for Money3.4Ease of Use3.9Cleaning & Maintenance ?3.7Noise Level3.8Ease of Programming / Scheduling ?3.9Battery Life3.9

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Hobot Legee 4.1iRobot Roomba 600 Series 3.9Roborock Q7 Max 4.2Dreame L10s Plus 4.7Dreame L20 Ultra 3.9See more10 reviewsAll filtersNewestAll filtersSearchNewestProduct is usedPet OwnerFloor TypeSystem Errors Liam 2y  VerifiedVoteMoreBuild QualityValue for MoneyEase of UseCleaning & MaintenanceNoise Level

Mopping is dysfunctional and further dirtys the floors – Vaccuuming is fine, if you set it up in a corner it should follow a nice back to forth path… some of the time. Mopping however works well 20% of the time. For some reason when the mopping plate is on it loses all its intelligence.The idea of the mopping is that there is a constant water flow being dragged around the floors. If the vac stops or… Read more

makes turns water will still flow out.

So most of the time, the vac will begin turning on the spot, drowning in its own water. The tyres get wet and it cannot drive anywhere and I end up with a giant dirt puddle

Nicole S. 2 posts 2yVoteMore

Rubbish – Spend the extra dollars and get something decent. This thing is useless continuously gets lost, misses large sections of the house - waste of money Show details

Chazz 3yVote (1)More

Regret this purchase. Awful customer service – ECOVAC does not comply with their ACL. They do not have or provide options to purchase replacement parts for a vacuum that developed a faulty charger 2 years after purchase. Their idea of support is to email every second day promising to get back to me in 3-5 days to resolve the issue. I basically have a large paper weight, the vacuum is useless as it cannot charge. Buyer beware Ticket #104349

ShortandHairy 97 posts 3yVoteMoreBuild QualityValue for MoneyEase of UseCleaning & MaintenanceNoise LevelEase of Programming / SchedulingBattery Life

Very efficient tracking electronics. It travels back and forth and does not miss anything – Mainly hard floors with rugs. Found it cleans very well. The dust bin is a bit awkward to remove and clean, however, it cleans a lot better than a previous robot vacuum of different brand which failed after 3 years. The drive mechanism stripped and no parts were available to fix it.. Very happy with the Ecovacs. Show details

Emma 7 posts 4yVoteMore

Love it – My first ever robot vacuum so I didn't want expensive or anything too technical. I bought a Deebot U2 pro. It comes heaps of extras including pet cleaning accessories. It is way simple to use for this old girl with no bells and whistles and I absolutely love it. I have a 4 bedroom house all wood floors and 6 cats, it has no problem doing the lot… Read more ·  1

before recharge battery drains in just over 2 hours on the normal mode. On low low suction it picks up everything including bits of litter. It has anti collision sensors so I don't have to run around picking up food/water bowls first. I am surprised how quite it is. I have not used the mop feature. My floors look amazing ❤️❤️

Peterm WA 15 posts 4y  Fair Incentive  Ambassador ReviewVote (1)MoreValue for MoneyEase of UseCleaning & MaintenanceNoise LevelEase of Programming / Scheduling

You never knew you needed one until you had one – Pros: - vacuum is strong, handles our hardwood floors easily - mopping feature I was skeptical with, it's great at just removing top layer dirt/dust, you still need to mop and scrub (with a toddler at home the floors are constantly covered in food) - large vacuum storage meaning it can pick up a lot before needing to be emptied - we have a… Read more ·  1

Siberian Husky so the pet roller is amazing for this and works really well (no tangled brushes) - lots of nice spare parts and extra mopping pads - good battery life cleans on our 3x1 house easily (cleaning log says 62m2 on average it covers)

Cons: - have tried several times to reduce the volume on the announcements but it seems to stay on even when muted, will try and play around with this more - Wet mop after mopping you have to remember to remove it otherwise you'll end up with a wet patch on the floor not a big deal as you get used to remembering when you have mopped or not - took a bit to setup as our wireless internet was only 5ghz band and had to change to 4ghz to allow the vacuum to connect, this itself was a bit of a pain but figured out being relatively tech savy. We don't have a lot of home products to connect to though - our old vacuum has a remote which is actually really handy, but I appreciate others would also enjoy the app, not really a con or a pro but more of a comment as you don't get a remote and run everything through the app

Last comments/recommendation: For the price and what you actually get I'm really impressed, our last robot vacuum was similarly priced, didn't mop, was smaller in size and worked in random patterns around the house. the Deebot U2 works in a pattern which is adjustable and also works with magnetic barriers (never testing this) and ensures it picks up lots of dirt. It isn't perfect and we knew what to expect having had one before. You will still need to vaccuum and mop, this isn't the solution to doing neither of these, but it does reduce the severity of the dirt in your home and reduces the amount you have to manually vacuum and mop. Overall I would recommend this vacuum to save time and hassles.

Evie QLD 40 posts 4y  Fair Incentive  Ambassador ReviewVote (1)MoreBuild QualityEase of UseBattery Life

Not suitable for thick rugs – I was unsure as to whether this robot vacuum would be able to handle variable height rug and floor surfaces but decided to give it a shot as I was offered one to test (and who doesn't want to outsource their vacuuming?) - unfortunately the outcome was not great - it doesn't move between surface heights and textures very well, and often would get… Read more

stuck and need to be picked up and re-placed on a higher/longer pile rug (our home has several rugs of different types and textures on top of floorboards). The thick plaited fringe on one Moroccan wool rug was especially problematic, but even when I tucked that fringe under it didn't go well, as that then created a lump that the cleaner couldn't properly clear. It also tended to run into the same obstacles repeatedly, so that did get quite annoying if you were in the same room (there's not much point to having a 'robot' vacuum if you have to go rescue it all the time and it doesn't learn intelligently).

I've never tried a robot vac before, and for my situation with many rugs it's probably not a great solution in any case, but I've read that higher-spec'd models have mapping to make sure they cover your whole floor area - this one, being a cheaper version, doesn't, so it doesn't learn your house and you can't guarantee it's been everywhere. I didn't try the mopping function as it's not really suited to my home.

Where it did manage to vacuum I found the amount of dust/debris collected to be much less than my Dyson V10 - when I went over the just-cleaned area with my Dyson it still filled up (a lot), highlighting what the Deebot had missed, even though the rugs looked clean. So in that regard I think you'd probably want to do a 'just in case' thorough weekly manual vacuum if you have carpets, even if you used this in between. Especially if like me you have pets who shed.

Overall I found this machine to require too much manual intervention to live up to its 'robotic' promise, and with all the niggles I encountered it was more annoying than useful. I think if you live in a home with low-pile carpets or smooth hard floors and minimal obstacles this might be an ok solution - although realistically, I think even then it's probably just more efficient and straightforward to just grab a regular vacuum and clean your house once and properly whenever it needs doing.

MoreEcovacs  4y  

Hi Evie, Thanks so much for sharing your feedback on the… Read more

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Marty 37 posts 4y  Ambassador ReviewVote (2)More

The Little Vacuum That Could – The Little Vacuum That Could Packaging: Well packaged, no excessive amounts of plastic, most materials if not all are recyclable. Accessories: Two spare filters, one for dustbin, one for mop head. One reusable mop cover, easy to clean under the tap with warm water. Two spare side brushes for the vacuum that I estimate will need replacing within… Read more ·  1

3 to 6 months of solid use give or take. Two vacuuming heads, one for normal use, one for pet hair.

Instructions: Excellent instruction manual with images. Plain easy to understand language with plenty of videos also available online. The manual includes five other languages than English.

Setup: Easy to install brushes and waste bin/mop bin. Same goes for using the mop/dustbin option. The pet kit cleaning head is simple to install/swap with the normal vacuum head.

App/Online Download: Download from the store, register your details, install and/or update the firmware, connect to your Wi-Fi and done.

Charging Time: The manual advises that it takes 4.5 hours per charge, this seems accurate, I have recharged the vacuum seven times within four weeks. It will be interesting to see if there’s any noticeable change in the quarterly electricity bill. The battery seemed to last longer after the third charge, this reminds me of buying a new mobile phone.

Vacuum Modes: Auto, spot and edge. The vacuum was tested in a large house with lots of furniture. The house has three bedrooms, a large lounge room, plus sunroom, medium sized kitchen and smallish bathroom.

Auto Mode – In auto cleaning mode the vacuum will basically try to go from wall to wall horizontally but will change direction as necessary when furniture is involved, though I consider it’s consistent in reaching most spots. The beauty about this vacuum is once it finds an obstacle it will continue trying to navigate around an obstacle and retain its path. To be seen to be believed is how I would suggest the way it operates. In this mode, the vacuum operates for approximately 1.5 hours and this includes climbing over raised edges/carpet and trying to navigate around different types of furniture.

Spot Mode: Does what it says, though it takes a slightly different approach. The vacuum works in a circular motion like a gyre, this expands to a point then stops. Great for cleaning up spills with the mop head or simply vacuuming up areas that need a little more attention.

Edge Mode: An excellent feature that will clean and/or mop + vacuum edges that need extra love. It works well and we were happy with the end result.

Vacuum Power Options – Standard, Max & Max+ Modes: Initial impressions were that standard power was sufficient. Two full sweeps of the house on standard yielded an amazing amount of dog hair plus dust. Max and Max+ mode were incredible, we vacuum at least once per week, yet all these modes filled up six dust bins worth of material. We felt guilty yet happy this little vacuum had managed to find our lazy faults.

Overall Observations: Twice when the battery was low the vacuum struggled to return to base for charging, no big deal as I was notified via the app the vacuum couldn’t return to base. It once got caught on a ledge and notified me it was stuck including when it got caught trying to vacuum my shoelaces. The side brushes include sensors that will tell you if they need minor cleaning. Overall, we could not be happier with this vacuum, from mopping tiles, vacuuming hardwood floors, thick plush rugs and Berber/loop pile carpet. It did the job, it did it well and I commend ECOVACS for their effort.

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WendyChef VIC 40 posts 4y  Fair Incentive  Ambassador ReviewVote (1)More

A nice addition to the family of cleaning implements – Ecovacs Deebot U2 Series I was invited to review this item, the Ecovacs Deebot U2 Series Robotic Vacuum Cleaner, as part of the productreview.com.au Ambassadors' program and am able to keep the product post review. The model I received is equipped with the charging station but does not include the automatic emptying facility. Delivery was… Read more ·  3

perfect, it came a couple of weeks earlier than expected despite supply chain issues and it was was safely boxed with double wall protection and moulded interior tray to contain all the accessories and manuals. It was very simple to unbox and putting it together was intuitive without any initial reference to the manual. Setting up the app was a bit tricky to start with – I have a iPhone 6S Plus and it needed a tweak (Sign out of App Store and back in again) to get it working. Apparently, owners of iPhone 10X upwards would have no issue. It is a shame it does not support 5G as signing into the 2.4 G is a bit annoying.

The first step is just to get used to the potential of this live-in maid and get it to work for you. It will create a map as its first task. Be sure to turn on the machine (in the docking station) and then charge it.

It comes with a water tank, (reservoir) mopping pads, a set of extra brushes (main and side) and filters and lots to read in many languages and mostly diagrams. On the ecovacshome.com site there is a file of accessories and replacements for consumables (bags and mops if you have those models). Be sure to check compatibility with the model you purchase.

The inbuilt sounds are quite pleasant and there is zero hi-pitched squeal as in the old robotic cleaners. The bot voice is soothing and lets you know when the battery needs to be charged. She even tells me that the Deebot is going back to the charging station for a top-up. Initially, finding the docking station didn’t work as my Deebot was still mapping and the 90-minute charge was not enough time to complete the task. (Note, we have only a 2-bedroom apartment but it is a mix of mats, tiles, wooden floors and carpet.) At no time did it suck any part of a mat, even a bathmat, into the machine but glided over it and left it spotless apart from edges and corners and that will always be a challenge. (see photo)

I was a bit cynical to start with (why would I want one of those?) but I have to admit that the ability to set it, go shopping and come back to a nicely vacuumed apartment is very appealing. It travels nicely under our lounge suite and so that area is now very clean with regular attention.

Negatives? See the list below of 'yaays' and 'nays'! Well, when I clean, I always vacuum my skirting boards (baseboards) and that’s impossible for the Deebot. At this point, we also have quite a few cables in all rooms but I think that going wireless will be in our future.

In regard to the App – it requires the user to hook up to an unsecured network and I question the wisdom of that?

Positives: 1. Mopping of hard surfaces is perfect. No streaks and no chemicals. As it vacuums at the same time, no little lines of dirt are left. (See photos) 2. Piled 100% wool Carpet is cleaned well. Takes a lot longer than I do with my cleaner. But of course this is ‘set and forget’. 3. The small unit is easy to stash in a cupboard. 4. Low on power use. 5. Apartment dwellers will love it as it can clean an entire apartment in one charge. 6. Noise and sounds are a lot better than expected. 7. After mapping has been completed it does return to the base after cleaning or when the battery is low. I love anything that puts itself away! 8. I have very thick hair and tend to leave a trail and the Deebot handles this well. So far this has all been picked up easily. I was impressed that it multi-tasked and vacuumed and mopped simultaneously as I did not expect that to perform as well as it has. 9. Making it a part of a regular routine would mean your house could be spotless with ease. 10. I can activate it from anywhere in the world.

Negatives: 1. Not particularly cheap but around the same price-point as a comparable sized cleaners. I would recommend starting with the basic model but deciding whether to add on the auto-emptying station once you know if you really would use that. 2. Quite a small sized dust bin and reservoir means that massive rooms would need manual monitoring to refill with water and empty the dust/hair several times a cleaning task. 3. Cables. Hmmm, moving everything out of the way prior to cleaning is a bit of a drag. 4. Lego … it will suck up any left on the floor so remember to remove small items or dressmaking pins as the robot will find them and they could damage then unit. 5. Not being able to manage corners, edges or skirting boards

Floor Surfaces Tested: Tiles matte and gloss. Timber laminate 100% wool pile carpet Velour bath mats Area rug low pile carpet Loop pile commercial grade carpet.

All but the last floor surface came up impressively clean with only one pass. The loop pile carpet had powdery footprints from builders and these did not clean satisfactorily though the surface grit was removed. (see photos). The final word - I probably would never have bought this though my neighbours (Millennials) love their robots. However, I will keep it as it isn't a great space hog and I love the quick and easy way it cleaned the kitchen and bathrooms which I find a chore on a daily basis. The more I play with it, the more I like it!

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Works better than I thought – FIRST IMPRESSIONS It’s a robot vac. They all look pretty much the same, save for the skins you can buy that gives it absolutely awful graphics (options range from an orange, to the British flag and Spongebob). The one provided to me by Product Review (thank you to the team) for this ambassador review is the sleek black model that came with plenty… Read more ·  2

of accessories to get you up and running.

BOX CONTENTS

The Deebot U2 Pro comes with: - Standard brush installed, which I’ve been testing the unit on - TWO dust containers, one of which comes integrated with a water tank - Four rotary brushes (i.e. 2 sets) - One tangle free pet brush - One microfibre washable mopping pad - A pile of disposable mopping pads

A rather comprehensive ensemble, quite impressive honestly being the two different dust containers provided to suit your intended purpose. If you just want to vacuum, choose the dedicated dust compartment with a larger capacity, rather than sacrificing the storage volume for water.

SETUP

Set up was reasonably easy. My cat could probably set it up if he was still around. Plug the charger in, turn the unit on, place it onto the dock for that initial charge, and then start setting up your phone in preparation. Ecovacs provides their ECOVACS HOME app available on both the App Store and Google Play. I’m using the Android variant but won’t expect much difference with the iOS equivalent. The app guides you through the setup process including pairing the phone with the device, and then getting the device itself to connect to your home WiFi. In case this affects anyone, please note that the device can only communicate with 2.4GHz networks.

DEVICE PERFORMANCE

I’ve never owned a robot vacuum before so I come with no prior expectations of this unit. It started off doing very inefficient diagonal laps that as a human, just looks illogical, but after the initial pass, the vacuum then learns the shape of your house and will start taking on more logical routes. With these autonomous devices, it is always amusing to see it stumble and look lost, but that feeling of amusement soon turns into frustration as you realise that this factor is what separates an actual autonomous machine from… well, a fancy gimmick. If you have to rescue the unit every time it goes out on a run because it gets snagged, it dramatically reduces the benefits of autonomy, because, well then… it’s not.

The Deebot U2 Pro senses its surroundings by bumping into objects and registering obstacles in that sense. However, it does seem to manage where walls are sometimes without actually hitting them. Hard to tell how detection mechanism works exactly, but one thing it certainly couldn’t seem to detect are shoes and slippers. I have had on every occasion, the robot attempting to mount my slippers and my shoes. And then cry for help. And then once you lift them away, it attempts to mount that very shoe immediately. Not one for learning much. On one occasion, it even managed to snag my shoe bag with a pair of shoes inside with its rotary arms and was dragging the entire bag across the room. Quite powerful and determined, I guess.

In terms of vacuuming, I’ve deliberately refrained from pulling out the Bissell. I have a 4 yr old that makes an absolute mess when eating, so by every evening, there will be grains of rice, scraps of cereal, crumbs of bread, kernels of corn, etc readily available on the floor. The unit itself seems to have no issue with picking any of these up on a standard setting, and with the mopping function, the floor tiles look decently cleaned. Unfortunately, Ecovacs does not appear to rate the suction power of this vacuum with an actual metric, so I can only assume that it is not an impressive figure to disclose. At the time of writing, JB HiFi seems to have the non-pro version listed at 1600Pa. Not sure where they got this metric from, but perhaps it is a guide. However, I’d say you can definitely let the Deebot take over the general maintenance duties, and then save the deep cleans for the rare occasions. It should still save you a ton of work. Theoretically. If you don’t have to repeatedly rescue it from shoes, that is.

Mopping is a great feature and a major selling point, so it works wonderfully on houses that only have hard floors. If you have carpets as well, that’ll complicate things. The mopping feature is not designed for carpets. I’m sure you wouldn’t appreciate the unit dragging effectively a wet wipe across the carpets yourself. The carpet might even snag the dirt from the mopping plate instead. Unfortunately, the device doesn’t detect carpets, so it’ll go right on into a carpeted area with no hesitation. In situations like these, you might choose to stick to vacuum-only mode and install the extra large dust container provided, or cordon off the carpeted areas with magnetic strips and get the device to run on the hard floors only. I won’t be marking the unit down for this issue; it’s just the nature of the design. The only alternative is to greatly exaggerate the complexity of the mechanics so that it detects carpet and retracts the wet mop away, but that’ll surely blow up the price of these things.

APP USABILITY

The ECOVACS HOME app, at least for this particular vacuum model, is very basic in features. It makes the app feel empty. There are limited functions to select from, with pretty much no manual controllability. I was about to make a criticism that it is only a few lines of code away from providing the user with the resulting map of the house, so that you can have better control such as targeting the spot cleans on your phone rather than having to plonk the device where you want it to spot clean, but then I noticed some of their higher ended models appears to have this level control, so it’s not that Ecovacs developers are inexperienced; they just have a crafty marketing department to provide the right features at the right price. Then again, this is a device aimed for convenience. You would ideally want to set a schedule and never touch the app. Your interaction with it should only be when you empty the dust container and fill it up with water every few uses (varies by household and living conditions, of course). The app is very handy in recommending when you should change the replaceable parts.

LIKES

- Cleaning power is adequate and does the job, even at standard seting - Good, basic device suitable for automated cleaning applications - Straightforward setup procedure - Parts appear to be easy to source (available on eBay at the very least) - Comes with everything you need - Good features offering at this price point* - Robot is cloud-based. You can be overseas and still interact with the unit as long as you have an internet connection.

NOT-SO-LIKES

- … It’s cloud-based. Your phone interacts with the unit via the Ecovacs servers through the internet, irrespective your phone and unit residing on the same local network. So if your internet cuts out, you cannot even open the app, let alone interact with the unit at all. Unsure if the scheduling is affected by network connection. Can’t see why Ecovacs developers won’t store the scheduling information on the unit itself, so my guess is it’ll probably work. However, no hard promises. But potentially, if Ecovacs goes bankrupt, you’re left with a fancy paperweight… in a progressively paperless world. - Poor obstacle detection; gets snagged constantly. Only truly autonomous if your house is very tidy. Nothing on the floor that you don’t intend on seeing in the dust container. - Manual recommends clean water only; no availability of detergents and sanitisers.

VERDICT

It’s difficult to determine one at the moment without actually knowing the recommended retail price. My best estimate would be around $499 from your common retailers when it becomes available. Based on this assumption, I’d say the features provided at this price point is very fair. The device works remarkably well in general (just don’t throw the Bissell out for the occasional deep clean), with the only major drawback being snags on smaller obstacles that the developers should have been mindful of and calibrated the sensors for. Other than that, I currently have mine set to mop every late evening and plan on getting the magnetic strips so that it doesn’t try to mop my carpeted rooms. I’ll have to do the carpets manually every now and then. Yeah, I’d still buy it – provided my price assumption is reasonably accurate.

WHY WOULD YOU BUY THIS?

This product is suitable if you’re just after: - A robot that automatically cleans the floors on its own. - Your living arrangements are much tidier than mine

Another contender to look into would be the Eufy RoboVac G10 Hybrid for the same price point*. I can’t say one is better than the other; you’ll need to assess which one is more suited to your situation. Here’s a brief comparison: - The G10 automatically remembers where it left off if it needs to go back to base to recharge. - The U2 has a bigger battery and a much longer runtime so it probably doesn’t need to go back to base to recharge in the first place - The G10 has a quieter noise rating and a stronger suction rating of 2000pa. - The G10 has a height of 72mm, the U2 is slightly disadvantaged at 79mm Based on my personal situation, I’d probably prefer the U2 due to the bigger battery anyway. At a height advantage of only 7mm difference, I don’t have anything the G10 can suddenly get under that my U2 cannot.

*as of this review, the Ecovacs Deebot U2 Pro isn’t offered in Australia by any major or reputable retailer. Price estimate derived from other shopping websites and may be very different to the RRP set by Ecovacs.

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