Emplifi | Customer Experience & Social Media Marketing Software

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Fuel your customer experience with the best social media management platform Discover why your peers named Emplifi’s AI-powered social media management and marketing platform the best for a seamless, digital customer experience. Streamline and scale social media marketing, commerce, and care. Get a demo

SOCIAL MEDIA AT SCALE

Connect, convert, and care with a unified social media management platform

UNIFIED PLATFORM

One platform. Every team. Total clarity.

Stop juggling tools. Our social media management platform strategically integrates best-in-class technologies into one cohesive command center that eliminates silos by design.

ADVANCED INSIGHTS

Industry intelligence that moves at your speed.

Move faster with a platform infused with deep industry intelligence, offering pre-built strategies and automated workflows that deliver market-relevant outcomes, quicker.

MEASURABLE GROWTH

See the results. Prove the impact. Scale what works.

Our intuitive design provides clear visibility into CX and social media performance, empowering your teams to connect every action to the tangible business impact you can prove.

Learn more about our platform Coloring outside the lines: How Crayola turned social buzz into real-time insights Brittany Mehalick Social Media Engagement and Trends Manager at Crayola Read the full story Freshpet cuts call volume by 40% to improve response efficiency across channels Lisa Diehl Director, Consumer Care Read the full story Arizona Cardinals reduce reporting time by 90% and increase social interactions 15% Zach Galia Director of Digital Content, Arizona Cardinals Read the full story How digitalfarm increased client social media engagement by 30% Karen Libao Senior Social Media Manager Team Lead, Digitalfarm Read the full story

Social media for business outcomes

Industry-specific solutions to power your social marketing, commerce and care

Discover how to turn fans into followers. Our social media management solutions adapt to your needs and customers, no matter the industry.

Agencies Consumer Package Goods Media & Entertainment Restaurants Retail & eCommerce Sports Travel & Hospitality Agencies 40% Increase in client social engagement digitalfarm Boosted productivity and client satisfaction with new tools 80% Reduction in reporting time Cheil Chile + Samsung Achieved 5% growth in audience with unified social platform 15+ Dedicated client suites fully customized Xplace Saved 45+ hours weekly while empowering clients autonomy Learn more about solutions for marketing agencies Consumer Package Goods 55% Increase in time spent on site Jones Soda Drove increase AOV with UGC-based augmented reality 100% Increase in monitored TikTok engagement Crayola Enhanced trend detection and social media insights on TikTok 100+ Hours saved with automatation Jägermeister Merged 150+ accounts to drive consistent digital growth Learn more about solutions for CPG Media & Entertainment 59% Increase in social post engagement Penguin Random House Grew community by 6.24% via improved social media insights 28% Engagement rate on UGC gallery VIZ Media Boosted fan engagement with 50,000 new pieces of UGC 90% Video view reach to non-followers Nukta Deployed unified analytics to increase brand credibility Learn more about solutions for media & entertainment Restaurants 80% Reduction in average handling time Dine Brands Enhanced guest experience and advocacy with 10,000+ reviews 8M+ Impressions on X Hardee's Discovered significant brand opportunity via social listening 128% Increase in social media volume Domino's Turned social conversations into a real-time marketing engine Learn more about solutions for restaurants Retail & eCommerce 45% Reduction in response times Salomon Streamlined social interactions and customer service 150% Increase in total reviews collected Vitamin Shoppe Boosted social proof with expanded review collection 27% Conversion rate from UGC gallery Carhartt Increased customer trust, engagement, and brand identity Learn more about solutions for retail & eCommerce Sports 21% YoY increase in social media video views UFC Reached 26 billion social video views to deepen fan engagement 40M+ Global fans across social channels G2 Esports Centralized engagement and insights across 10 platforms 90% Reduction in manual reporting Arizona Cardinals Saved over 500 hours annually for social media team Learn more about solutions for sports Travel & Hospitality $2M+ Savings across three years Delta Evolved guest services ticketing system to boost cost savings 250M Impressions from a single UGC campaign The Cosmopolitan of Las Vegas Sparked a 42% lift in engagement through curated UGC 150% Increase in audience engagement TUI fly Belgium Slashed cost per engagement by 81% while creating efficiencies Learn more about solutions for travel & hospitality

Emplifi is the only social suite provider named a Leader and a Customer Favorite by Forrester

The Forrester Wave™ named Emplifi as a Leader in innovative social media solutions that drive impact where it matters most.

Emplifi’s vision of breaking down the barriers between marketing, commerce, and care is backed by a thoughtful approach to innovation and roadmap development.

Forrester Wave

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Ready to fuel your CX and social media marketing?

Discover how Emplifi boosts efficiency, increases revenue, and scales your social media management — whether you have a small team or a complex product. Let’s talk today.

What can you expect?

• A partner who cares about your strategy and objectives
• Live demo showing how we differentiate from the pack
• No pressure, just advice

Get a demo

Outpace your competition with easy-to-use, innovative solutions

We’re recognized as a market leader in innovation, customer support, and ease of use from these organizations.

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