End-of-Sale And End-of-Life Announcement For The Cisco SX20 With ...

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End-of-Sale and End-of-Life Announcement for the Cisco SX20 with P40 camera Save Log in to Save Content Download Print

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Updated:November 2, 2017 Document ID:1509666773700162 Bias-Free Language

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

EOL12121

Cisco announces the end-of-sale and end-of-life dates for the Cisco SX20 with P40 camera. The last day to order the affected product(s) is February 3, 2018. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

Table 1.End-of-Life Milestones and Dates for the Cisco SX20 with P40 camera

Milestone	Definition	Date
End-of-Life Announcement Date	The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.	November 4, 2017
End-of-Sale Date: HW	The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.	February 3, 2018
Last Ship Date: HW	The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.	May 4, 2018
End of Routine Failure Analysis Date: HW	The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect.	February 3, 2019
End of New Service Attachment Date: HW	For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.	February 3, 2019
End of Service Contract Renewal Date: HW	The last date to extend or renew a service contract for the product.	May 1, 2022
Last Date of Support: HW	The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.	February 28, 2023

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2.Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number	Product Description	Replacement Product Part Number	Replacement Product Description	Additional Information
CTS-CAM-P40	Precision 40 Camera with 8x zoom	CTS-CAM-P60	Cisco TelePresence Precision 60 Camera	-
CTS-CAM-P40+	Precision 40 Camera with 8x zoom	CTS-CAM-P60+	Cisco TelePresence Precision 60 Camera - auto expand only	-
CTS-CAM-P40=	Precision 40 Camera with 8x zoom (spare)	CTS-CAM-P60=	Cisco TelePresence Precision 60 Camera Spare	-
CTS-SX20N-C-P40-K9	SX20 Quick Set w/ P40 cam, 1 mic, remote cntrl	CS-KITP60-K9	Room Kit Plus P60 - Codec Plus, P60 cam and Touch 10	-
CTS-SX20N-P40-K9	SX20 w/ P40 Cam, 1 mic, rmt ctrl and CE9 -Extended lead time	CS-KITP60-K9	Room Kit Plus P60 - Codec Plus, P60 cam and Touch 10	-
CTS-SX20N-P40-K9	SX20 w/ P40 Cam, 1 mic, rmt ctrl and CE9 -Extended lead time	CS-KIT-K9	Room Kit with integrated microphone, speakers and Touch 10	-

Product Migration Options

Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at: https://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.

Customers may be able to continue to purchase the Cisco SX20 with P40 camera through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: https://www.cisco.com/go/eos.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.

Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices

To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: https://www.cisco.com/web/feeds/products/end_of_life_rss.xml.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

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