EXPED Vista Organiser A6 - Elite Mountain Supplies

EMS shipping information UK.

All orders placed before 2.45pm Monday to Thursday & before 2.00pm on Fridays will be shipped the same day. Orders placed after 2.45pm will be shipped the next business day. Orders placed after 2.00pm Friday will be shipped on Monday. No orders are shipped on Weekends or Bank Holidays.

EMS is a Plastic Free RetailerFrom 1st June 2019 no new plastic has been used in any order shipments.We now use recycled craft paper wadding, paper based adhesive tape, card boxes with recycled content and double wall paper bags for all of our order shipments. No new plastic is used at all.We'll continue to reuse the bubble wrap and other plastic packing materials our suppliers send to us as reusing is still better than recycling.

Shipping Cost UK - Mainland:

All UK orders with a value of £60.00 or more are delivered FREE via 'Royal Mail 48 Tracked' post and should arrive in three to five working days.

For small orders of £59.99 or less, we charge a very reasonable flat rate of just £5.00 using the same 'Royal Mail Tracked 48' service.

Premium Shipping Service Options:

If you would like your order delivered quickly via a premium service, several options will be available at checkout.

'Royal Mail Tracked 24' costs £8.00 Delivery usually takes one to three working days.

DPD Next Day Courier Service costs £8.00. Your order is tracked and will arrive next Business day.

All UK Mainland orders over £195 are delivered FREE via DPD Next Business Day Courier. (Some Scottish Highland and offshore postcodes may be serviced by an alternative courier and delivery to remote areas may take longer, but the delivery service will still be premium and free of charge).

Shipping UK - Offshore, Highlands, Channel Islands and Northern Ireland:

If your order has a value over £60 then you still qualify for free shipping, but there is not a next business day courier option. Please allow two to four days for all deliveries.

The available courier options will be offered at the checkout.

Shipping costs - E.U. and Rest Of WorldWe no longer ship to destinations outside of the UK.

Out Of Stock Items:

Out of stock items are marked as out of stock on the product page, however on very rare occasions situations beyond our control may result in an item(s) being temporarily unavailable.

For Items that are no longer available, we endeavour to remove from our website as quickly as possible.

You will be contacted by email or telephone concerning any item(s) we are unable to supply. Out of stock items marked to follow will be sent automatically when they become available. We do not make additional charges for this service. In any case, we aim to deliver goods within a maximum time frame of no more than 7 days from receipt of order. If we are unable to do this, you will be contacted to make arrangements for any necessary refund to be issued.

Question: What is the EMS returns policy? Answer: If you don't like it, send it back for a refund.... no problem! Please read on for terms and conditions.

In line with current health and safety guidelines, we reserve the right to refuse any items that are (for whatever reason) not returned to us in a clean and hygienic condition.

Goods with manufacturing faults can be returned for a full refund (including delivery and standard return postal charges of up to £7.50) if the item, after later inspection by us, is proven to have been faulty and returned to us within 30 days from the date of purchase.

Please check all goods on arrival to ensure they have not been damaged in transit and report any damaged goods as soon as possible after receipt and within 14 days.

Please email or call and ask us which return service to use, as we can only refund for the service we recommend.

Please note that inflatables such as sleeping mats are not considered as faulty if they become punctured during use and are not covered by the manufacturer's warranty in this event.

If the goods have been supplied as requested but are unwanted, they can be returned within 30 days from the order date for a full refund provided they have not been used and are in a resealable condition with all of the manufacturer's labels and packaging intact.

Items ordered in November or December as Christmas presents can be returned to us at any time in January. If you would like to exchange for an alternative size, we will supply replacements subject to stock availability. You will have to pay to have the goods sent back to us, but we won’t charge you any shipping for your first replacement item.

All items returned must be unused and with their original labelling and packaging intact (unless faulty).

How To Send Returns.

1). You will need a returns number and a returns address. Please use the 'Contact Us' form from the 'Contact Us' page (found in the footer of this page). Send us your order number and reason for return. We will issue a returns number and returns address for one of our UK warehouses. (Please Don't ship your returns to our office address in Cheltenham, as we don't keep any stock there and there might not always be someone there to sign for your package).

2). For New and Unused returns, please include all the Manufacturer's Packaging and Labels, otherwise we can't return the item to stock.

3). Carefully pack the product so it survives its journey and send it to the address we provide. We recommend a postal service with a signature on the receipt.