FAQs | Account - Superstar Teacher

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1. Back

FAQs | Account Information

How do I register for an account?

Step 1 : Set up a parent account.

Step 2 : Verify your account using one-time password.

Step 3 : View the trial lessons under Store and make your first purchase when you are ready.

How do I add a child account?

Step 1 : Click on + Add Child's Profile.

Step 2 : Key in your child’s name and create a user ID. (This will be used as their login ID.)

Step 3 : Fill up the required fields. (Please note that once a child account is created, it cannot be deleted.)

Step 4 : Head to the subscriptions page to activate and assign lesson(s) to your child.

Do I need to create an individual account for every child?

Yes, we practise a one-child per account policy.

Why is there a need for every child to have his / her own account?

This is to ensure that the analytics collected are true to a particular child’s usage which will in turn help you to assess and track his / her learning progress more accurately.

How can I track my child’s learning progress?

You can find the relevant analytics in your individual child’s profile.

Am I able to log in to the account on another device at the same time?

No, only one log in per account is allowed at all times.

How do I update my account details?

Click on your Name icon on the top right hand corner and select Profile.

What can I do if I have forgotten my password?

You may retrieve your account and password by submitting a request through our forget password page.

Why is my account suspended?

Your account may be suspended due to irregularities being detected by the system. We seek your understanding that the suspension is in protection of your rights in the event that your account has been compromised.

To resolve this, kindly email us at [email protected].

Restoration of account takes a minimum of 2 working days.

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