Grievance Procedure Flowchart - Winston Solicitors

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Contact us Grievance procedure flowchart

If your employee has made a complaint, our *flowchart can be used as a guide on how you could deal with the situation.

*This flow chart is intended for guidance purposes only and should not be used without taking legal advice

Stage 1

Employee raises an informal grievance

Stage 2

Have an informal meeting with the employee. Try to address their complaint. Keep a record of what was discussed at the meeting.

Is the matter resolved?

• Yes? No further action required
• No? Move on to Stage 3

Stage 3

Ask the employee if they wish to raise a formal grievance. Advise where to find the company’s grievance procedure (this should be located in your company handbook and should as a minimum follow the ACAS code of Conduct on Disciplinary and Grievance procedures.)

Investigate the employee’s complaint.

Stage 4

Write to the employee and invite to a grievance hearing.

Hold the meeting.

Stage 4B

If required: If any further complaints are raised, carry out further investigations.

Stage 5

Write to the employee with the outcome to advise whether their grievance is upheld. Advise the employee of their right to appeal.

Is the grievance upheld?

• Yes? Take steps to address their concerns/complaint. Ensure all records of grievance is held on the employees personnel file
• No? Employee does not appeal. No further action is required.

Stage 5B

Employee appeals. Write to employee and invite to an appeal hearing.

Stage 6

Notify outcome of appeal in writing

Client feedback

* * * * * Winston Solicitors was recommended to me by a friend, and I now know why. Samira supported me during a difficult time and made everything feel manageable. She’s extremely knowledgeable, efficient, and great to work with. I felt supported throughout the process. I’d happily return if I needed help again and will be recommending Winston Solicitors to others. A fantastic team! Ahroob * * * * * Absolutely fantastic solicitors, really kind and understanding people, as well as efficient. I'm really pleased I chose them to help me. Thank you Samira and Dervinder 👌 Karlee * * * * * Every part of the process was well explained and dealt with in a swift/timely manner. Mark * * * * * Excellent service would definitely recommend Steven * * * * * Fast acting legal firm! From booking an initial consultation to every step in between until agreement is settled - this firm provides first class service. The comfort of having solicitors service without attending office is the new way forward and this company made everything seamlessly possible! I highly recommend this firm as they are specialised in settlement agreements and do exactly as they advertise to do. Aneta * * * * * I recently worked with Dervinder on a matter requiring professional services. Throughout the process, he was consistently responsive, proactive, and professional. He took the time to explain each step clearly and always acted with integrity and care. His communication was excellent, and I felt supported and informed at every stage.Although still a trainee solicitor, Dervinder conducted himself with the assurance and attention to detail of someone far more experienced. I wouldn’t hesitate to recommend him for anyone seeking professional legal services. Michael * * * * * Winston's supported me with their professional services. They were very swift in responding to my initial enquiry, then very quickly put me in touch with someone with the correct professional experience. They explained every step of the process and made the whole exeriance feel very easy. Andrew * * * * * I have recently worked with Samira and Dervinder, and I couldn't be more satisfied with the service I received. From the very beginning, they were both professional, responsive, and extremely knowledgeable. They took the time to explain every step of the legal process in clear and understandable terms, and their attention to detail and genuine care for achieving the best possible outcome truly stood out. 10 out of 10! Joanne

Samira Cakali

Head of Employment [email protected] 0113 320 5000 Contact us