H.ear On 2 Wireless NC (WH-H900N) | Help Guide - Sony Corporation

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Connecting the headset to an Android smartphone and an iPhone

When you connect the headset to a smartphone, usually the music playback function and the phone call function are both connected automatically. To make a multipoint connection using an Android smartphone and an iPhone separately for listening to music and making phone calls, change the settings on the Android smartphone so that only one of the functions is connected. Connect the Android smartphone first, and then connect the iPhone.

You cannot set the iPhone to connect one function only.

1. Pair the headset with both Android smartphone and iPhone, respectively.
2. Use the Android smartphone to establish a BLUETOOTH connection with the headset.
3. On the Android smartphone connected to the headset, uncheck either [Phone audio] (HFP) or [Media audio] (A2DP). Example: To connect “Media audio” (A2DP) only

   Touch [Settings] - [Bluetooth] - the setting icon next to [WH-H900N (h.ear)].

   

   On the [Paired Bluetooth device] screen, uncheck [Phone audio].

   

4. Use the iPhone to establish a BLUETOOTH connection to the headset.

   The iPhone is connected to the headset with both functions, but you can only use the function that you unchecked in step 3.

Hint

• The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.

Note

• If you connect an Android smartphone with [Phone audio] (HFP), the remaining battery charge of the headset will not be displayed correctly on an iPhone.
• When using the Google Assistant, the headset cannot make a multipoint connection.
• When using Amazon Alexa, the headset cannot make a multipoint connection.

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• Getting started
  • What you can do with the BLUETOOTH function
  • About voice guidance
  • Supplied accessories
    • Checking the package contents
    • Folding the headset
  • Parts and controls
    • Location and function of parts
    • About the indicator
  • Power/Charging
    • Charging the headset
    • Available operating time
    • Checking the remaining battery charge
    • System requirements for battery charge using USB
    • Turning on the headset
    • Turning off the headset
• Making connections
  • How to make a wireless connection to BLUETOOTH devices
  • One-touch connection (NFC) compatible Android devices
    • One-touch connection (NFC) with a smartphone (Android 4.1 or later)
    • Disconnecting the smartphone by one touch (NFC)
    • Switching the device by one touch (NFC)
  • Android devices not compatible with one-touch connection (NFC)
    • Pairing and connecting with an Android smartphone
    • Connecting to a paired Android smartphone
  • iPhone (iOS devices)
    • Pairing and connecting with an iPhone
    • Connecting to a paired iPhone
  • Computers
    • Pairing and connecting with a computer (Windows 10)
    • Pairing and connecting with a computer (Windows 8/Windows 8.1)
    • Pairing and connecting with a computer (Windows 7)
    • Connecting to a paired computer (Windows 10)
    • Connecting to a paired computer (Windows 8/Windows 8.1)
    • Connecting to a paired computer (Windows 7)
  • Other BLUETOOTH devices
    • Pairing and connecting with other BLUETOOTH devices
    • Connecting to a paired BLUETOOTH device
  • Multipoint connection
    • Connecting the headset to both a music player and a smartphone or mobile phone
    • Connecting the headset to 2 Android smartphones
    • Connecting the headset to an Android smartphone and an iPhone
  • Disconnecting BLUETOOTH connection (after use)
  • Using the supplied headphone cable
• Listening to music
  • Listening to music via a BLUETOOTH connection
    • Listening to music from a device via BLUETOOTH connection
    • Controlling the audio device (BLUETOOTH connection)
    • Disconnecting BLUETOOTH connection (after use)
  • Noise canceling function
    • What is noise canceling?
    • Using the noise canceling function
    • About the Automatic AI noise canceling function
  • Listening to ambient sound
    • Listening to ambient sound during music playback (Ambient Sound Mode)
    • Listening to ambient sound quickly (Quick Attention Mode)
  • Sound quality mode
    • About the sound quality mode
  • Supported codecs
  • About the DSEE HX function
• Making phone calls
  • Receiving a call
  • Making a call
  • Functions for a phone call
  • Disconnecting BLUETOOTH connection (after use)
• Using the voice assist function
  • Using the Google Assistant
  • Using Amazon Alexa
  • Using the voice assist function (Google app)
  • Using the voice assist function (Siri)
• Using the apps
  • What you can do with "Sony | Headphones Connect" app
  • Installing "Sony | Headphones Connect" app
• Important information
  • Precautions
  • Trademarks
  • Customer support websites
• Troubleshooting
  • What can I do to solve a problem?
  • Power/Charging
    • The headset is not turned on.
    • Charging cannot be done.
    • Charging time is too long.
    • The headset cannot be recognized by a computer.
    • The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch.
  • Sound
    • No sound
    • Low sound level
    • Low sound quality
    • Sound skips frequently during playback.
    • The noise canceling effect is not sufficient.
  • BLUETOOTH
    • Pairing cannot be done.
    • Unable to connect the headset to a BLUETOOTH device with one-touch connection (NFC)
    • Unable to make a BLUETOOTH connection
    • Distorted sound
    • The BLUETOOTH wireless communication range is short, or the sound skips.
    • The headset does not operate properly.
    • No voice from callers
    • Low voice from callers
  • Resetting or initializing the headset
    • Resetting the headset
    • Initializing the headset to restore factory settings