Handling An Employee's Grievance: Overview - GOV.UK

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2. Employing people
3. Dismissing staff and redundancies

Handling an employee's grievance Skip contents

Contents

1. Overview
2. Grievance procedure
3. The grievance hearing
4. Employers' decisions and appeals

Overview

If your employee has a concern or problem that they have not been able to resolve informally, they may make a formal grievance complaint to you.

Businesses must have a written grievance procedure in place and share it with all employees. It must say how the process works and how long it takes.

After a hearing of the evidence, you should let the employee know your decision in writing. The employee can appeal the decision if they are not happy with it.

Next:Grievance procedure View a printable version of the whole guide

Related content

• Being taken to an employment tribunal

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• Dismissing staff and redundancies

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• Formal grievance procedure: step by step

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