[HCM] Công Ty Chuyển Phát Nhanh Quốc Tế DHL Express Việt ...

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DHL Express Vietnam

Talent Acquisition Team

~100.000 followers

Theo dõi Nhắn tin

WHY DHL EXPRESS? DHL Express is the most international company in the world. A company that pioneered cross border express shipping in 1969 and now operates in more than 220 countries and territories worldwide. We facilitate international trade, we support businesses to go global and we help ensure the world stays connected. In short, we connect people and improve lives and it’s our 100,000 strong team of International Specialists that make it happen. WE ARE OFFICIALLY ​​​​​A GREAT PLACE TO WORK We know that we have a truly unique workplace culture at DHL Express, but don’t just take it from us. According to the Great Place to Work® list of World’s Best Workplaces 2019, we’re the 4th best workplace in the world. We’ve also been recognised as a Global Top Employer for the last six years. https://careers.dhl.com/

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• Talent Acquisition Team
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DHL Express Vietnam@Tuyển dụng

3 năm trước

[HCM] Công Ty Chuyển Phát Nhanh Quốc Tế DHL Express Việt Nam Tuyển Dụng Nhân Viên Tư Vấn Dịch Vụ Khách Hàng (Customer Service Advisor, Frontline) Full-time 2021

Hết hạn - Tính chất công việc: Toàn thời gian - Chuyên môn: Khác - Địa điểm: Hồ Chí Minh - Mức lương: Thỏa thuận - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệmDHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.JOB DESCRIPTION:

• Accept and register bookings for DHL services
• Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment insurance) during interaction with customer
• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
• Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
• Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL
• Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers
• Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff

REQUIREMENTS:

• Ability to work in shift (8A.M - 6P.M / 12P.M-21P.M)
• 2 years experience as Customer Service Agent in Logistics/ Import/Export Industry
• English skill (well communication)
• Major in Foreign Trade/Import-Export/Logistics(preferable)
• Typing skills (at least 30 wpm preferable)
• Telephone skills (excellent)
• Conflict resolution skills (excellent)
• Technical Skills (Telephone systems, Order/Shipment Track & Trace Systems and Order Booking systems preferable)
• Negotiation and interpersonal skills (excellent)

WILL YOU JOIN US TO HAVE A BEST DAY EVERY DAY?

Please send your updated resume (English version) before 30th October 2021 to [email protected] with subject: [DHL - 0921] Customer Service Advisor, Frontline - Full name or via our career link: DHL Express Careers

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