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• canceling or rejecting a reservation
• commission
• logging in to the extranet
• review

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Everything you need to know about the Know Your Partner (KYP) form

Legal & Security In this article, you’ll learn how to complete the Know Your Partner (KYP) form and how to verify your information needed to complete the form. To comply with regulatory... Everything you need to know about the Know Your Partner (KYP) form

Online security awareness: Phishing and email spoofing

Legal & Security As a partner on our platform, you probably have access to a large amount of guest data, including names, addresses, credit card details, and phone numbers. This means your Extranet... Online security awareness: Phishing and email spoofing

Logging in to the Booking.com Extranet

Account & log-in The Extranet is an administrative dashboard that helps you manage your property. Learn how to access your account with our step-by-step guide for first-time log-ins, password... Logging in to the Booking.com Extranet

Understanding VAT and local taxes

Commission, Invoices & Tax VAT and local taxes apply to goods and services around the world. As a partner on our platform, you’ll also encounter them. Find out all you need to know about VAT and how we can... Understanding VAT and local taxes

Browse by topic

Commission, Invoices & Tax

• Invoicing from Booking.com
• Commission
• Invoicing for multiple-property partners
• Local taxes

Your Reservations

• Managing your reservations
• Setting reservation restrictions
• Handling changes and cancellations
• Dealing with double-bookings and no-shows
• Communicating with guests
• Contacting guests using the Extranet

Your Rates & Availability

• Updating your availability calendar on the Extranet
• Managing room settings on the Extranet
• Adding rates and special offers on the Extranet
• Managing your rates and availability on Pulse

Your First Steps with Booking.com

• Registering your property
• Getting your property online and bookable
• Handling your first few reservations

Guest Policies & Payments

• Managing guest policies
• Managing guest payments
• Payment Products

Guest Reviews

• Understanding guest reviews
• Traveller Review Awards

Account & log-in

• Extranet and Pulse
• Account settings

Contact partner support

• Support and feedback

Your Property Page Content

• Managing your property’s general info using Pulse
• Managing your property’s general info
• Managing your photos using the Extranet

Working together with Booking.com

• Working with Booking.com

Working with Connectivity Providers

• Channel Manager: Setting up
• Connectivity Partner Program
• Channel Manager Bookings
• Rates & Availability Overview
• Channel Manager: Rates
• Channel Manager: Notifications
• Channel Manager: Credit Card

Legal & Security

• Regulatory compliance
• Security
• Partner agreement, policies, and local laws

Commercial Insights

• Partner Perspectives
• Keys to Success

Growing Your Business

• Tools to increase revenue
• Analytics and reports for your property
• Pulse: Managing business from your phone