Help & Support | OCBC Business Banking Singapore

• Business Banking
• Help and support

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• Frequently asked questions
• Banking forms

FREQUENTLY ASKED QUESTIONS

• How to update my business address
• How to unlock my OCBC Velocity?
• How do I get a new password?

• How to activate OCBC OneToken?
• OCBC Velocity video guides
• Fees & Charges – Business Pricing Guides

All topics

OCBC Velocity

• Business Internet Banking
• Mobile Banking
• Security and Advisory

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Update Details

• Update of company or account details
• Update e-Statement selection

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Payments, Collections and Transactions

• FAST
• Telegraphic Transfer

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Application of Services

• Opening a Business Account
• Apply for a Business Debit Card

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Trade Services

• General
• Trade Services Cut-Off Time

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If you are a sole proprietor or authorised person as per your company’s board resolution to make a change:

I want to

select from options below... request for audit confirmation update my business address update my contact details update my business name or number update my eAlert settings

Please use the forms below if your company requires more than 2 authorised persons to make a change.

FREQUENTLY USED FORMS

• Request for Business Account Maintenance
• Apply and Manage OCBC Velocity
• Request for Funds Transfer Amendment/Investigation

• Request for Audit Confirmation (Web Form)
• Request for GIRO/FAST Stop Payment/Delete Batch File
• Request for Bank Reference Letter (Business Accounts)

All forms

Forms are best viewed on desktop using Adobe Acrobat Reader. If you are unable to view the content of this form, please download and save a copy in your local drive to access the form or upgrade your Adobe Reader to version 9 and above.

Online Banking

• Apply and Manage OCBC Velocity
• Corporate API/SDK Terms of Use
• Connectivity Channels Terms and Conditions
• Manage Business Phone Banking

• Manage eAlerts@ocbc
• Apply for eAlerts@ocbc

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Payments

• Request for Telegraphic Transfer/MEPS/Internal Funds Transfer
• Apply for Standing Instruction (Telegraphic Transfer/MEPS)
• Request for Standing Instruction (Telegraphic Transfer/MEPS) Amendment/Cancellation
• Request for Funds Transfer Cancellation

• Request for Funds Transfer Amendment/Investigation
• Electronic Deferred Payment+ (EDP+) Payer Cancellation Request

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PayNow Corporate, GIRO and FAST

• Manage PayNow for Business and SGQR
• eGIRO Billing Organisation Form
• Apply for Interbank GIRO to Pay Billing Organisation
• Terminate GIRO facility

• Apply for Standing Instruction (GIRO)
• Request for Standing Instruction (GIRO) Amendment/Cancellation
• Request for GIRO/FAST/PayNow Recall of Funds
• Request for GIRO/FAST Stop Payment/Delete Batch File

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Account Activities

• Add to DNC (Do Not Call) Registry
• Corporate Time Deposit Instructions Form
• Request for Audit Confirmation (Web Form)
• Request for Audit Confirmation (PDF Form)

• Request for USD Corporate Cheque Book
• Remove from DNC (Do Not Call) Registry
• Request for Bank Reference Letter (Business Accounts)
• Request for Business Account Maintenance

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OCBC Commercial Cards

• Apply and Manage Business Deposit Card
• Apply for OCBC Business Debit Card
• Manage OCBC Business Debit Card
• Manage OCBC Business Credit Card

• Apply for Direct Debit Authorisation for Payment of OCBC Business Credit Cards
• Pricing Guide and Important Information
• OCBC Cardmembers Agreement (Business)
• OCBC Business Debit Card Agreement
• Terms and Conditions for OCBC Business Debit Card Rebates Programme
• Terms and Conditions for OCBC Business Debit Card Rebates Programme (With effect from 1 November 2022)
• Purchasing Card Program Administrator Maintenance Form
• Purchasing Card Account Maintenance Form
• Purchasing Card Direct Debit Authorization Form

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Account Opening

• Apply for OCBC Business Account and Business Banking Services
• Apply for Renminbi Business Account
• Apply for Business GIRO
• Board Resolution (Private Limited/Public Company)

• Board Resolution (Limited Liability Partnership)
• Minutes of Meeting (Association/Club/Society/School/MCST/Religious Organisation)
• Business Account Terms & Conditions
• Terms and Conditions for RMB Accounts and Related Services For Financial Institutions
• Account Terms & Conditions for Cash Clearing and Associated Services For Financial Institutions
• Global Custody Terms & Conditions

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Loans

• Sales Letter and Declaration
• Delivery Receipt
• Bill of Exchange
• Dealer's Invoice and Certificate of Declaration

• Vendor's Invoice and Certificate of Declaration
• Consent for Credit Checks
• Cancellation of business overdraft or business credit
• Full or partial prepayment of term loan
• Prepayment / cancellation of Business Revolving Short-Term Loan
• Standard Terms and Conditions Governing Banking Facilities
• Terms and Conditions Governing Business Loans

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Corporate ATM

• Apply and Manage Business Deposit Card
• Apply for Corporate ATM Services

Business Insurance

• Apply for BizProtect Plus Office
• Apply for BizProtect Plus Service
• Apply for BizProtect Plus Retail
• Apply for BizProtect Plus Restaurant

• Apply for BizProtect Plus Trading/Wholesale

Show allless Other forms

Trade

FATCA & CRS

Need more help?

Call, write to us, or locate an OCBC branch near you

Contact us

• For Sole Proprietors or Single Director Companies
• For companies without OCBC Velocity

For Sole Proprietors or Single Director Companies

Get your Mailing Address updated instantly when you login with Velocity. Select Tools > Change Address.

If you cannot see the option or need to update your Registered Address, proceed to the online form below.

Log in to OCBC Velocity or

For Companies without OCBC Velocity

Submit your request digitally via our online form. You will need to login with your SingPass Mobile app.

Proceed to Online Form

• For Sole Proprietors or Single Director Companies
• For companies without OCBC Velocity

For Sole Proprietors or Single Director Companies

Get your company and account names updated instantly when you login with OCBC Velocity. Select Tools > Change Business Name.

If you cannot see the option, proceed to the online form below.

Log in to OCBC Velocity or

For companies without OCBC Velocity

Submit your request digitally via our online form. You will need to login with your SingPass Mobile app.

Proceed to Online Form