Help With The Microsoft Account Recovery Form

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Step 3: Fill out the Microsoft account recovery form

If possible, complete the form using a device you previously used to sign into your account and at a location where you commonly use that device and that we'll recognize, such as your home or office.

When you're ready, you can find the recovery form here: ​​​​​​​Account recovery form​​​​​​​

Important: 

  • If you have turned on two-step verification and cannot access any of the alternate methods to get a verification, we cannot help you, sorry. To protect your account and its contents, our support agents are not allowed to send password reset links or access and change account details.

  • If you have not turned on two-step verification and don't recognize any of the verification email or phone options when trying to reset your password, use the Sign-in Helper tool.

The Microsoft account you've entered does not exist.

If you see the message "The Microsoft account you've entered does not exist"., check the spelling of your entry carefully. If it's correct, please read My username and password have stopped working.

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