Help With The Microsoft Account Recovery Form

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4. After you submit the form

We'll send the results of your recovery request to the working email address you provided at the beginning of the form within 24 hours.

Your next steps depend on whether we could verify your account:

We could not verify your account

We verified your account

Keep trying as many times as you want, up to two times per day.

We'll use the same working email to send you instructions for how to sign back into your account.

Once you're able to get back into your account, review How to help keep your Microsoft account safe and secure. Here you'll find guidance for how to secure your account going forward, make it easier to reset a password, and provide additional methods you can use to verify your account.

Important: To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details.

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