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It's all about improving your organization's health We are here to help your organization stay relevant, manage constant change, enhance customer loyalty, and “work smarter, not harder” with proven strategies that will save you time and increase your bottom line.
What would best serve your organization?
Building More Effective Teams
Member-Based Organizational Success
Upcoming Webinars
From Foresight to Action — Building the Chamber of the Future
Join us December 18th for a FREE webinar as Cathi Hight and Kelly Hall as they detail how chambers can lead with purpose, anticipate disruption, and design strategies for 2030 and beyond.
Find out more and sign up today!Our Most Popular Webinars
From AI to ROI: The Trends You Can’t Afford to Ignore
Discuss insights that will help you spot emerging AI opportunities, build more adaptive strategies, and deliver higher ROI for your members with Cathi Hight.
Access Now!Adaptive Membership Models: Reimagining Value for Today’s Members
Explore ways to evolve your membership model to become more member-centric, responsive, and future-ready with Cathi Hight.
Access Now!Beyond Year One: Automated Strategies to Engage and Retain Members
Discover how a strategic retention drip program can keep members engaged beyond year one, strengthen relationships, and increase long-term retention with Cathi Hight, Brittany Castellon, and Shannan Reid.
Access Now!AI: Transform Operations and Member Engagement
Gain actionable AI strategies that will help your organization increase efficiencies and improve member engagement with Cathi Hight and Mike Lannen.
Access Now!Unleash the Dragon Within: Leading Transformation in Your Community
Discover how to ignite change, inspire your members, and create a lasting impact on your community with Cathi Hight.
Access Now!Unleashing AI: Boost Your Creativity & Reclaim Your Time
Discover ways to unleash AI to boost your creativity and reclaim your time with Cathi Hight and Frank Kenny.
Access Now!More Money For Your Mission — Diversifying Revenue Streams
Watch as Cathi Hight explores the latest trends in funding models and how to generate more revenue to achieve your goals.
Access Now!I Want a Divorce — How to Develop Lifetime Members
Watch as Cathi Hight delves into the uncanny correlation of divorce and member churn patterns.
Access Now!Prioritize the Urgent, Squeaky Wheel and Someday
Explore with Cathi Hight as we discuss how other professionals make decisions while juggling the realm of multiple requestors and priorities.
Access Now!Cultivate a New Sponsorship Mindset — Align Value to Mission
Watch this dynamic and informative webinar with Cathi Hight, where we dive into the latest trends and best practices in sponsorship development.
Access Now!The Intentional Programming Calendar — Align, Plan, and Deliver
Explore as Cathi Hight discusses ways to intentionally develop programming calendars that align with your priorities, engage your audiences, and make best use of your resources.
Access Now!Membership Life Cycle — Which Stage Needs Improvement?
Explore with Cathi Hight as she reveals proven strategies to recruit, engage, and retain more members to achieve real membership growth.
Access Now!Networking 4.0 — Rethink and Reinvent the Art of Connection
Watch the discussion as Cathi Hight and her guests, Beth Bridges of The Networking Motivator and Frank Kenny, Digital Strategist and Founder of Chamber of Commerce Professionals, talk about the opportunity move away from networking and focus on building networks.
Access Now!Take Back Your Time and Your Life!
Learn from Cathi Hight the “secret sauce” of time management strategies that really work.
Access Now!Latest Recordings
Beyond the Count: Stop the Cycle and Grow Lifetime Value
Explore how the Lifetime Value of Members (LVM) is the strategic blueprint you need to break member churn cycle, enhance your member experience, and ensure your long-term sustainability with Cathi Hight.
Access Now!From Assumptions to Insights – Rethinking Renewals with Data-Driven Engagement
Discover how a different renewal approach leads to better data, earlier signals, and smarter decisions about where to invest your time and energy with Cathi Hight, Melinda Bentley, and Brittany Lancor.
Access Now!Changing Funding Expectations — Navigating Through Disruptions and Anticipated Volatility
Learn how to mitigate risk and future-proof your organization’s funding with Cathi Hight and Mike Gellman.
Access Now!The Journey to Lead: Designing Pathways for Future Leaders
Explore how you can design a leadership journey map that fosters growth, creates deeper connections, and ensures a robust pipeline of passionate, prepared leaders with Cathi Hight.
Access Now!The Untapped Power of Member Loyalty: Beyond Satisfaction
Develop member loyalty with practical strategies that foster a sense of trust, belonging, and shared purpose within your organization with Cathi Hight.
Access Now!Stop the Revolving Door: Retain Members and Boost Revenue
Learn how to overcome common member retention challenges and develop an effective retention plan with Cathi Hight.
Access Now!Crystal Ball or Compass: Charting Your Membership Course
Gain insights and strategies to consider for 2025 with Cathi Hight.
Access Now!Cultivating a More Inclusive Community: The DEIA Journey
Learn how the Halifax Chamber of Commerce is leading the way with their groundbreaking DEIA Initiative with Cathi Hight and Becky Davison.
Access Now!Beyond the Horizon: The Power of Foresight in Board Leadership
Explore this opportunity with Cathi Hight to create a truly transformational board by elevating your board’s effectiveness and propelling your organization forward.
Access Now!Unlocking Your Grant Writing ROI: A Strategic Framework to Fund Your Focus
Anticipate the next steps towards securing grant funding to grow your organization’s capacity with Cathi Hight and guest speaker Teresa Huff.
Access Now!From “So What?” to “Wow!” — Transform Your Pitch to Attract and Engage More Members
Enhance your member recruitment, engagement, and retention efforts by mastering the art of communicating what really matters with Cathi Hight.
Access Now!From Passive to Passionate — Why You Need Transformational Members
Learn how to create a dynamic culture that attracts transformational members to your organization with Cathi Hight.
Access Now!Changing Trends in Membership Models
Explore with Cathi Hight the latest trends in membership models that are helping to revolutionize the way you operate.
Access Now!Member Personas: Enhance Journeys to Join, Engage, and Lead
Explore with Cathi Hight how to create member personas and journey maps that customize and enhance the membership experience.
Access Now! News From Our Blog
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Signs Your Board Needs an Overhaul May 16, 2021 -
Focus on the Cause, Not the Club March 21, 2021 -
Association Economic Outlook: Should You Return to Normal? December 12, 2020 -
Deliver Value Through Customers' Experiences October 10, 2020 -
What’s Your Membership Game Plan? September 21, 2020 -
Your Events Are Canceled. Disruption May Be a Gift. July 31, 2020 -
Meeting Members Where They Are July 8, 2020 -
Leading Communities Through Crisis, “You’re it” May 6, 2020 -
6 Rs to Grow Your Events March 13, 2020 -
Millennials Change the Rules of Engagement February 13, 2020
Our Best-Selling Solutions
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Crisis Bundle
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Grow Your Membership Bundle
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Retain Your Members Bundle
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Evolve Your Organization Bundle
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Works Smarter Not Harder Program
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Membership Retention Kit Program
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A New Approach to Tiered Membership Program
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Consulting Hours for customized solutions
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Have Cathi facilitate your next training or retreat or speak at your next onsite or online event
What People Are Saying About Hight Performance Group
Our relationship began with your services as a coach to our office staff, following department wide training in time management and organizational skills. The success of the program is evident throughout our departments today and due in large part to your persistent, but patient, encouragement and professional guidance. I know that relationships established with our staff members during the coaching visits to ensure the continuation and success of the training continues today. That speaks loudly of your success, both professionally and personally. I look forward to our continued contact and programs offered by you and your colleagues.
President chain of theatres
Over the years, I have had the good fortune of participating in many time management training opportunities and have gleaned a gem or two from all. For me, the Work Smarter, Not Harder program was a markedly different experience than past training sessions. The tools I learned from this program produced many, many positive results in my work day. I am on top of my priorities, effectively planning projects, and working on tasks well before they are due. I am able to look toward the future needs of my department, and proactively plan next steps in a way I have never achieved before. This program will benefit anyone who wants to work smarter!
Director municipal court
Cathi’s foresight in creating a tool that helps organizations retain more of its members is a natural progression in her consulting specialty because we all know recruiting new members... costs far more than keeping the ones we already have.
Debra Benton, author How To Think Like a CEO (Warner Books)
In this day and age of meeting customer needs, a generic membership approach no longer works. A New Approach to Tired Membership provides the basis to analyzing and developing a successful plan for creating a custom approach that delivers value and meets individual customer’s needs. Highly recommended.
Mark A V’Soske, CAE, President (retired) Toledo Regional Chamber of Commerce
Cathi Hight knows chambers, understands members, and her tiered system is the special sauce for turning your membership sales from a business transaction into a meaningful relationship based on a blending of mutual interests.
John Tayer, President and CEO Boulder Chamber
Cathi distills the complexities of operating membership organizations into something that is understandable and applicable. She is incredibly knowledgeable of best practices, her frameworks are spot-on, but she is always welcoming to new ideas and approaches. Her hallmark is how graciously she shares her knowledge, experience and wisdom. A conversation with Cathi always leads to an improvement in whatever I am working on.
Jonathan Packard, Senior VP of Customer Experience Greater Austin Chamber of Commerce
Cathi Hight and Hight Performance Group confront the issue of member retention head-on with a proactive approach. Their Member Retention Kit helps Chamber executives like myself identify the ideal and the ‘at-risk’ member, develop migration strategies and compile and analyze reports that will assist with managing retention.
Pam Ridler, CCE, President Castle Rock CO Chamber of Commerce
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Hight Performance Group, Inc. P.O. Box 203606, Austin, TX 78720 [email protected] Phone: 512‑354‑7219
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