Home | Nbn

Skip to the content Residential Business Property Developers RSPs Support About us

• Upgrade to nbn full fibre

  Our fastest, most reliable home connection.

  Learn about nbn full fibre ALL RESIDENTIAL KEY STEPS
  • Connect to the nbn® network
  • Optimise your internet set up
  • Upgrade your nbn® technology
  POPULAR PAGES
  • nbn Residential Plans
  • Moving home and nbn
  • What happens in a power blackout?
  • Find a provider
  • Regional and remote Australia

• Transform your business internet experience

  Experience great things online with a fast and reliable full fibre connection.

  Learn more about nbn full fibre ALL BUSINESS KEY STEPS
  • Connecting your business
  • Optimise your internet set up
  • Upgrade your business to full fibre
  POPULAR PAGES
  • Small Business
  • Enterprise
  • nbn Business Plans
  • Find a business provider
  • Knowledge Hub

• Another reason to build with nbn

  Add value to your development with the network that’s made for more.

  Learn about building with nbn ALL PROPERTY DEVELOPERS nbn NEW DEVELOPMENTS
  • Developing a new property
  • End-to-end process
  • nbn trained suppliers
  • What you'll need to apply
  • Submit and apply
  POPULAR PAGES
  • Manage your nbn New Developments applications
  • Design and build guidelines
  • Relocating nbn infrastructure
  • Connecting secondary dwellings
  • New Developments training
  • Industry collaboration and community planning

• nbn® service providers

  Interested in selling nbn services?

  Become an nbn® service provider ALL RSPs EXISTING SERVICE PROVIDERS
  • nbn® Customer Centre login
  • nbn® Product roadmap
  • Build agreements
  • Supply agreements
  POPULAR PAGES
  • Special Access Undertaking (SAU)
  • Products, services and pricing
  • White-label providers
  • Wholesale providers

• Network outages

  Check the nbn® network status at your connected address.

  Check your network status ALL SUPPORT HELP AND SUPPORT
  • Network status and outages
  • What happens in a power blackout?
  • Device compatibility
  • An illustrative guide to network congestion
  POPULAR PAGES
  • Optimise your internet set up
  • nbn Residential Plans
  • The nbn Multi Technology Mix (MTM)

• The Newsroom

  For the latest information on how we’re helping to elevate Australia by connecting people and powering progress.

  Read the latest news ALL ABOUT US OVERVIEW
  • About NBN Co
  • Corporate reports
  • For media
  POPULAR PAGES
  • Our impact
  • Community events
  • Careers
  • Debt Investor information

What are you looking for? Search MENU Expand main navigation menu Close menu What are you looking for ? Search nbn home

• Residential

  • Upgrade to nbn full fibre

    Our fastest, most reliable home connection.

    Learn about nbn full fibre ALL RESIDENTIAL
  • KEY STEPS
  • Connect to the nbn® network
    • Connect to the nbn® network
    • Preparing to connect
  • Optimise your internet set up
    • Optimise your internet set up
    • Understanding your connection box
    • What to look for in a Wi-Fi router
    • Wired vs wireless
    • Your connected devices
    • Unleash your Wi-Fi
    • The right speed for you
    • Tips for your home
    • Tips for your office
  • Upgrade your nbn® technology
    • Upgrade your nbn® technology
    • Upgrade to nbn’s full fibre
    • Upgrades to nbn Fixed Wireless
    • Upgrade your building or complex to nbn full fibre
  • POPULAR PAGES
  • nbn Residential Plans
  • Moving home and nbn
  • What happens in a power blackout?
  • Find a provider
  • Regional and remote Australia
• Business

  • Transform your business internet experience

    Experience great things online with a fast and reliable full fibre connection.

    Learn more about nbn full fibre ALL BUSINESS
  • KEY STEPS
  • Connecting your business
    • Connecting your business
    • Single or multi-site locations
    • Relocating your business
  • Optimise your internet set up
    • Optimise your internet set up
    • Understanding your connection box
    • What to look for in a Wi-Fi router
    • Wired vs wireless
    • Your connected devices
    • Unleash your Wi-Fi
    • The right speed for you
    • Tips for your home
    • Tips for your office
  • Upgrade your business to full fibre
    • Upgrade your business to full fibre
    • nbn Business fibre installation guide
  • POPULAR PAGES
  • Small Business
  • Enterprise
  • nbn Business Plans
  • Find a business provider
  • Knowledge Hub
• Property Developers

  • Another reason to build with nbn

    Add value to your development with the network that’s made for more.

    Learn about building with nbn ALL PROPERTY DEVELOPERS
  • nbn NEW DEVELOPMENTS
  • Developing a new property
    • Developing a new property
    • End-to-end process
    • Submit and apply
    • Manage your nbn New Developments applications
    • Design and build guidelines
    • nbn Smart Places
    • nbn trained suppliers
    • Government policy for new developments
    • Pre-installation request
    • Prepare for connection
    • New Developments FAQs
  • End-to-end process
  • nbn trained suppliers
    • nbn trained suppliers
    • Find a supplier
  • What you'll need to apply
  • Submit and apply
    • Submit and apply
    • What you'll need to apply
  • POPULAR PAGES
  • Manage your nbn New Developments applications
  • Design and build guidelines
  • Relocating nbn infrastructure
  • Connecting secondary dwellings
  • New Developments training
  • Industry collaboration and community planning
• RSPs

  • nbn® service providers

    Interested in selling nbn services?

    Become an nbn® service provider ALL RSPs
  • EXISTING SERVICE PROVIDERS
  • nbn® Customer Centre login
  • nbn® Product roadmap
  • Build agreements
  • Supply agreements
    • Supply agreements
    • Testing arrangements
    • Continuity licences
    • Other agreements
    • Dispute Management
    • Wholesale Broadband Agreement
  • POPULAR PAGES
  • Special Access Undertaking (SAU)
  • Products, services and pricing
  • White-label providers
  • Wholesale providers
• Support

  • Network outages

    Check the nbn® network status at your connected address.

    Check your network status ALL SUPPORT
  • HELP AND SUPPORT
  • Network status and outages
    • Network status and outages
    • Our communication process for major outages
  • What happens in a power blackout?
    • What happens in a power blackout?
    • Do you rely on your landline for communication?
    • Prepare for an emergency
    • Priority assistance
  • Device compatibility
    • Device compatibility
    • Which services will be switched off?
    • Medical alarms
    • Fire alarms
    • Lift emergency phones
    • Security monitoring systems
    • EFTPOS or health claims terminals
    • Fax & teletypewriter devices
    • VDSL2 Modems for FTTN/B
  • An illustrative guide to network congestion
  • POPULAR PAGES
  • Optimise your internet set up
  • nbn Residential Plans
  • The nbn Multi Technology Mix (MTM)
• About us

  • The Newsroom

    For the latest information on how we’re helping to elevate Australia by connecting people and powering progress.

    Read the latest news ALL ABOUT US
  • OVERVIEW
  • About NBN Co
    • About NBN Co
    • The Newsroom
    • Our purpose
    • Our values
    • Our people
    • Our impact
    • Corporate reports
    • Governance
    • Policies
    • Debt Investor information
    • Freedom of information
    • Partners and Suppliers
    • Monthly progress report (customer experience)
  • Corporate reports
    • Corporate reports
    • Corporate Plan
    • Financial reports
    • Sustainability reports
    • Business Fibre Initiative
    • Network Premises Report
    • Reports and publications
  • For media
  • POPULAR PAGES
  • Our impact
  • Community events
  • Careers
  • Debt Investor information

Your address

Change address The nbn® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

• Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
• Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^
• Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
• Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#

Please do not hesitate to contact us should you decide to request an installation in the future.

Read more about the process

*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit the Fire and lift page for information on registering these services.

^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit the Which services will be switched off? page or contact us.

#

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at the Which services will be switched off? page

View more address information

Next steps

Construction of the nbn® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

View more address information We expect to have more information about the availability and technology in your area soon. Please check back periodically for updates on when your premises will be ready to connect. View more address information The nbn® network is not currently available at your premises Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers. View more address information

Learn more

Note: Some premises may require more work before they are ready to connect. View more address information *

Learn more

More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

View more address information *

Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area Choose a provider in your area Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information. # Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Read more for regional and remote Australia

Planned technology

nbn Satellite*

Disconnection information

Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

View more address information *

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

Choose a provider in your area Choose a provider in your area

We’re planning to change your nbn technology.

View more address information

Learn more

This location is connected to the nbn® network

We’re planning to change your nbn technology.

View more address information

Next steps

You're ready to change to a new nbn® technology

Learn more about changing technologies View more address information *

Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area View more address information *

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

View more address information

Learn more

This location is connected to the nbn® network

View more address information Close Do great things fast Accelerated nbn speeds have arrived for eligible customers View wholesale speeds Upgrade to nbn's full fibre Our fastest, most reliable home connection Check eligibility Make nbn part of your plan Add value to your property development Find out more

1. Speed news
2. Upgrade to full fibre
3. New developments

Start your journey here

Check address is experiencing intermittent issues. Please try again or use an alternate browser. Your address Please enter a valid address, including street number and name (e.g. 100 Mount Street) View results Check residential Check business Please use the map and move the pin to find your location.

Choose from these options

Can't find the address you searched for? Try repositioning the location pin on the map in 'Earth' view.

Still cannot find your address? Or here I'm Toggle I'm dropdown looking Toggle looking dropdown about Toggle about dropdown Explore Now

We are Australia's network

The nation’s digital backbone. We’re powering Australia’s digital future, transforming the way we live, work and play. Constantly evolving to enable Australians to thrive in a digital world.

We are Australia's network

The nation’s digital backbone. We’re powering Australia’s digital future, transforming the way we live, work and play. Constantly evolving to enable Australians to thrive in a digital world.

Do more with faster nbn speeds

Turbocharge your online life with new accelerated speed options^ - unleashing a richer experience all round, whether you're streaming, gaming, or working from home. Learn about faster nbn speeds

The nbn® network is evolving

With more fibre across our network, more Australians than ever before are getting the chance to access our fastest, most reliable home connection. Read about how our network is evolving

Australia relies on us

We’re supporting the nation – with 20 million people, from the city to the bush, using the nbn network every day to support their way of life. Learn about how we're supporting the nation

^Your experience, including the speeds actually achieved over the nbn network, depends on the nbn access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan or how your provider designs its network). For nbn Satellite, end customers may also experience latency.

We use cookies that are essential to the operation of our website. We also use other non-essential cookies to analyse site usage, assist in our marketing efforts and personalise the content to provide best experience on our website. By accepting, you agree to the use of these non-essential cookies.

 

For more information, see our  Cookie Notice.

Accept all Decline