How Netflix Reinvented HR - Harvard Business Review

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SKIP TO CONTENTHarvard Business Review LogoTalent managementHow Netflix Reinvented HR

Trust people, not policies. Reward candor. And throw away the standard playbook. by Patty McCord

From the Magazine (January–February 2014)MicroStockHub/Getty Images

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Sheryl Sandberg has called it one of the most important documents ever to come out of Silicon Valley. It’s been viewed more than 5 million times on the web. But when Reed Hastings and I (along with some colleagues) wrote a PowerPoint deck explaining how we shaped the culture and motivated performance at Netflix, where Hastings is CEO and I was chief talent officer from 1998 to 2012, we had no idea it would go viral. We realized that some of the talent management ideas we’d pioneered, such as the concept that workers should be allowed to take whatever vacation time they feel is appropriate, had been seen as a little crazy (at least until other companies started adopting them). But we were surprised that an unadorned set of 127 slides—no music, no animation—would become so influential.

Read more on Talent management or related topics Organizational culture, Employee performance management, Hiring and recruitment and Leading teamsA version of this article appeared in the January–February 2014 issue of Harvard Business Review.Patty McCord was the chief talent officer at Netflix from 1998 to 2012 and now advises start-ups and entrepreneurs. She is the author of Powerful: Building a Culture of Freedom and Responsibility (Silicon Guild, 2018).
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Read more on Talent management or related topics Organizational culture, Employee performance management, Hiring and recruitment and Leading teams

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