How To Run HP PC Hardware Diagnostics UEFI From USB

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  • How to run HP PC Hardware Diagnostics UEFI from USB

How to run HP PC Hardware Diagnostics UEFI from USB

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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Sign in / Create an account Learn more Sign in / Create an account / Learn more Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. Mark5642 Mark5642 3 0 0 6,749 Apprentice New member

‎08-02-2020 08:22 AM

HP Recommended Product: HP Pavilion g7-2247us Operating System: Microsoft Windows 8.1 (64-bit)

I was reading a post from @Philipos1 regarding How to run HP PC Hardware Diagnostics UEFI from USB; posted ‎01-04-2019 02:51 PM - edited ‎01-04-2019 03:06 PM

I too would like to do this, for a similar reason; I wish to update the BIOS from a USB thumb drive.

HP Support agent Barachiel evidently responded via private message; Please share the instructions

Thanks

Solved! Go to Solution.

Tags (4)
  • 15-g247ca
  • g7-2247us
  • hp pavilion g7-2247us
  • Microsoft Windows 8.1 (64-bit)
View All (4) 3 people had the same question I have the same question 1 ACCEPTED SOLUTION Accepted Solutions TEJ1602 Retired TEJ1602 18,899 1,855 1,578 6,564 Retired

‎08-05-2020 09:56 AM

HP Recommended

@Mark5642

The steps on the post you shared are same as what i provided. If you still need help, please reach out to the HP Support in your region for further course of action.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602 I am an HP Employee

View solution in original post

Tags (2)
  • hp pavilion g7-2247us
  • Microsoft Windows 8.1 (64-bit)
View All (2) Was this reply helpful? Yes No 4 REPLIES 4 TEJ1602 Retired TEJ1602 18,899 1,855 1,578 6,610 Retired

‎08-04-2020 02:17 PM

HP Recommended

@Mark5642, Welcome to HP Support Community!

Could you give me the link for the original post you mentioned?

Also, you can use this link to install UEFI- https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

Hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602 I am an HP Employee

Was this reply helpful? Yes No Mark5642 Mark5642 Author 3 0 0 6,594 Apprentice New member

‎08-04-2020 07:42 PM

HP Recommended

Hi Thank you for answering my post; the original post link I referenced is here; https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/How-to-run-HP-PC-Hardware-Diagnostics-UEFI-fr...

The use case is the same, I tried restoring the BIOS using the windows key + b sequence

The onboard diagnostic program only has a check disk and check memory;

There are no displayed devices in the F9 boot menu

Ideally, I want to make a bootable USB thumb drive with an updated diagnostic program that will allow me to update the BIOS

I haven't been able to make the laptop recognize anything as a boot device.

I made a bootable Nortan USB thumb drive and the laptop didn't notice.

Was this reply helpful? Yes No TEJ1602 Retired TEJ1602 18,899 1,855 1,578 6,565 Retired

‎08-05-2020 09:56 AM

HP Recommended

@Mark5642

The steps on the post you shared are same as what i provided. If you still need help, please reach out to the HP Support in your region for further course of action.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602 I am an HP Employee

Tags (2)
  • hp pavilion g7-2247us
  • Microsoft Windows 8.1 (64-bit)
View All (2) Was this reply helpful? Yes No Mark5642 Mark5642 Author 3 0 0 6,510 Apprentice New member

‎08-15-2020 06:52 AM

HP Recommended

Thank you, I was able to boot with the UEFI tool on a thumb drive, "hold the F2 while powering up"

Alas, the hard drive is so corrupted, I was forced to do a complete OS install and later do an extensive disk recovery process to restore pics and music; not much else.

Was this reply helpful? Yes No Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". † The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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