How To Troubleshoot USB Issues | Dell US

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Dell Technologies recommends ensuring that the device drivers and BIOS are up to date using the SupportAssist application for optimal USB performance and to resolve common USB-related issues.

To run the SupportAssist application, perform the following steps.

  1. Press and hold the Windows key (Windows Button), and then press the q key.
  2. In the search box, type SupportAssist
  3. Select SupportAssist (App) in the list of results NOTE: If SupportAssist does not show up in the search results, go to the SupportAssist for PCs and tablets page for information about downloading and installing SupportAssist.
  4. Touch or click Start Now to run the tests. NOTE: You can touch or click the down arrow and then run the individual test. Dell Technologies recommends running a full computer test.
  5. SupportAssist runs the tests one by one and provides the results and suggested actions.

Optimize your System using SupportAssist

Duration: 00:32 When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

Learn How to Download and Install Dell Drivers.

Learn more about Dell BIOS Updates.

NOTE: Dell Technologies recommends restarting the computer after installing the driver updates.

Update your System Setup (BIOS)

Duration: 02:06 When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

If the issue persists, go to the next step.

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