HP Pavilion G6 Series - Some Keys Not Working

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  • HP Pavilion g6 series - some keys not working

HP Pavilion g6 series - some keys not working

Options Entire CommunityThis CategoryThis BoardKnowledge baseUsers cancel turn on suggested results Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for  Search instead for  Did you mean:  Start a conversation Guidelines Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts! Nominate here! Please log in to submit a nomination. Thank you Sorry, there was an error with your nomination, please try again. Required fields can't be empty, please try again. Sign in

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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Sign in / Create an account Learn more Sign in / Create an account / Learn more Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board. Benbenben Benbenben 1 0 0 21,410 New member

‎02-09-2014 09:23 AM

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Hi,

Some of the keys on my HP Pavilion g6 laptop have stopped working. I have tried switching it off removing the battery etc and this hasn't worked. I have also tried blowing underneath the keys.

Does anyone have any ideas?

The keys which don't work are 2, w, s, x. These are all in a diagonal line on the keyboard. Don't know if this might hint to why it doen't work?

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View All (2) 3 REPLIES 3 TwoPointOh Retired TwoPointOh 10,400 621 247 21,385 Retired

‎02-10-2014 12:53 PM - last edited on ‎02-28-2017 03:24 PM by HP Administrator OscarFuentes

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Hi Benbenben, welcome to the HP Forums. Without knowing your model number I will be using the "Pavilion g6-1a69us" as a reference model. This uses Windows 7 as its default operating system. If you require different instructions provide your model number, and the version of Windows installed.

It does sound like a physical issue, use these troubleshooting steps to verify: Notebook Keyboard Troubleshooting (Windows 7)

How Do I Find My Notebook Model Number

Which Windows operating system am I running?

TwoPointOhI work on behalf of HPIf you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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View All (1) BoogieJack BoogieJack 1 0 0 21,303 New member

‎06-03-2014 11:25 AM

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My mother encountered the same problem with the same keys. I was able to correct the problem by clicking:

Start - Control Panel - Keyboard

About midway down in the pop-up window is a box "Click here and hold down a key to test repeat rate". I typed "s" several times then clicked the OK box and closed the control panel. The 2, w, s, x started working properly.

Unfortunately, this is not a permanent fix. Every time the computer is started, the above steps have to be performed.

alex94 alex94 1 0 0 18,380 New member

‎05-17-2015 08:02 AM

HP Recommended

I have just got a hp pavilion 15-p243sa. it has windows 8.1 on the key bord "u" will not work unless you push it hard. any way to fix it.

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