HP Printer & Laptop Repair - HP Support

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Welcome to your HP Support virtual repair center

Learn how to get your HP device repaired and where to check the status online.

PC repair
Printer repair
Poly repair
Check repair status

PC repair
Printer repair
Poly repair
Check repair status

Need help getting a PC repair started? Follow these steps:

Scan your PC

Enter code

Start repair

Scan your PC

Scan your PC to find out if your PC needs a repair, run HP PC Hardware Diagnostics for Windows support tool. It can find and fix problems or provide a code to help you get a repair started easily online. HP PC Hardware Diagnostics for Windows comes pre-installed on new HP computers, but if not on yours, download below:

Test includes:

Battery & Power
Memory
Hard drive
Wireless
Keyboard
Processor

And more...

Download the version for you

VIDEO: Learn how to test your HP computer hardware from Windows

Unable to boot Windows or is Windows locked up?

Enter your failure ID code to start the repair process

If our support tools have determined your PC needs a repair and you received a 24 digit error code please enter it below along with your product number. You will then be directed to the resources you need to get your PC repair started..

* required field

Failure ID code * Product number * Location * Submit

Help with broken parts and problems not solved with support tools

Some issues like broken hinges and cracked screens can not be detected by a support tool but still need to be repaired. Please contact us to initiate a repair for these cases.

Troubleshoot PC issues with our additional support tools

Find automated diagnostic tools that can help resolve common computer issues like no power no boot, slow pc, sound issues, wireless networking, recovery, and Windows issues.

Visit our support tool page

Use one of our support tools to find and fix common printer problems

Find and fix printer problems with HP Smart

Find and Fix problems like:

Printer set up
Printer offline
Print job stuck in queue
Cannot print
Cannot scan

And more...

Get HP Smart

Help with broken parts and problems not solved with support tools

Some issues like broken hinges and cracked screens can not be detected by a support tool but still need to be repaired. Please contact us to initiate a repair for these cases.

Troubleshoot printer issues with our additional support tools

Learn how to identify and resolve common issues with your HP Printer with the help of our various automated solutions including diagnostic tools, virtual agent and troubleshooters.

Visit our support tool page

Help resources for Mac users

HP printer is offline or not responding for Mac

Print job stuck in print queue for Mac

HP Printer Error Message: A [software component] will damage your computer when printing or while installing

HP printer setup (HP Smart app)

HP printer setup (Apple AirPrint for Mac)

Need help to resolve an issue with a Poly device?

If your device is within warranty, you’ll be able to request an exchange by providing a little information about the issue.

Identify your device

Review options

Get startedBusiness users or partners? Get Started Here

Check your repair status online

HP will provide you with all details available including shipping information and the expected delivery date. You’ll enter your service order number and then either your email address or the serial number of your product on the next screen.

Note: Exchange requests for Poly devices made before August 7 will unfortunately not be available to check with HP.

Check your repair status now

If you cannot find your repair status, please contact us.

More help

Contact HP Support Contact HP Support to start a case or get help.

HP Support Assistant Maintain your HP devices with built- in automated support, updates, and fixes for your PC’s and printers

Learn more

Follow these steps:

First power on your PC, press Esc repeatedly, then F2 at the prompt
First run the symptom test
If symptom test does not help run the system test
If symptom test does not help run the component test
If you are given a failure ID code enter it below or scan the QR code with your phone to get your repair started
If you still need help Contact us

VIDEO: Learn more about how to use this support tool

Personal accounts

Save your personal devices and preferences
Easy access to support resources

Create personal account

Business/IT accounts

Managing contracts and warranties for your business
Submitting and managing support cases

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Australia
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台灣地區
Thailand
ไทย
Vietnam

Select your country/region and language

Americas

América Central
Argentina
Bolivia
Brasil
Canada
Canada - Français
Caribbean
Chile
Colombia
Ecuador
México
Paraguay
Perú
Puerto Rico
United States
Uruguay
Venezuela

Europe, Middle East, Africa

Africa
Afrique
Беларусь
België
Belgique
Bulgaria
Česká republika
Croatia
Danmark
Deutschland
Estonia
España
France
Ελλάδα
Ireland
ישראל
Italia
Казахстан
Latvia
Lithuania
Magyarország
Middle East
العربية
Nederland
Norge
Österreich
Polska
Portugal
Romania
Россия
Schweiz
Suisse
Serbia
Slovakia
Slovenia
South Africa
Suomi
Sverige
Türkiye
United Kingdom
Украина
Bosna i Hercegovina

Asia Pacific and Oceania

Australia
中国
香港特別行政區
Hong Kong SAR
Indonesia
India
日本
한국
Malaysia
New Zealand
Philippines
Singapore
台灣地區
Thailand
ไทย
Vietnam

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HP Printer & Laptop Repair - HP Support