HP Scan Application Is Unable To Open Your Email Application

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  • HP Scan application is unable to open your email application

HP Scan application is unable to open your email application

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Options Entire CommunityThis CategoryThis BoardKnowledge baseUsers cancel turn on suggested results Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for  Search instead for  Did you mean:  Start a conversation Guidelines Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions! Sign in

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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Sign in / Create an account Learn more Sign in / Create an account / Learn more Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan. Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. petermusichall petermusichall 3 0 0 28,209 New member

‎12-12-2017 05:19 AM - last edited on ‎12-12-2017 11:27 AM by Retired danny-r

HP Recommended Product: HP Laserjet Pro 400

I have exactly the same problem on my HP Laserjet Pro 400, and using Outlook on a W10 computer. As far as I can see all other functions are working properly. It actually is saving the scan in My Docs, but not able to email them. It has worked perfectly for years, but this seems to have started after the W10 Update that my computer decided to do about a week ago. Any ideas?

Solved! Go to Solution.

Tags (1)
  • HP LaserJet Pro 400
View All (1) 2 people had the same question I have the same question 1 ACCEPTED SOLUTION Accepted Solutions ShlomiL Level 17 ShlomiL 34,913 14,638 5,798 28,063 Level 17

‎12-13-2017 02:56 AM - edited ‎07-30-2019 02:15 PM

HP Recommended

Hi,From the Control Panel select Uninstall a Program.Search and locate Microsoft Office.Click Uninstall (or Repair if shown), then select Repair from the shown screen and follow the steps on the screen.From my experience that should help, else I suggest contacting Microsoft as the issue relies on MS office itself and not with the HP software.Hope that helps,Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.If my post resolve your problem please mark it as an Accepted Solution :slightly_smiling_face:

View solution in original post

Tags (1)
  • HP LaserJet Pro 400
View All (1) Was this reply helpful? Yes No 11 REPLIES 11 ShlomiL Level 17 ShlomiL 34,913 14,638 5,798 28,106 Level 17

‎12-12-2017 01:39 PM

HP Recommended

Hi,

Please locate any PDF file on your PC, right click it and select Send To > Mail Recipient.

Does it open a New Message dialog in Outlook as expected or may nothing happens then too?

The HP Scan software do the same function as the above command should be done, as long as your operating system cannot perform a such HP Scan will fail to do the same too...

Please let me know the results, to get a better understanding of the problem.

Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.If my post resolve your problem please mark it as an Accepted Solution :slightly_smiling_face: Was this reply helpful? Yes No petermusichall petermusichall Author 3 0 0 28,068 New member

‎12-13-2017 02:24 AM

HP Recommended

Thanks for that thought, which is a good one! You're right- if I Right click on a PDF and Send to Mail Recipient nothing happens at all. Again, this was also all working as normal until the W10 update a few days ago. Incidentally, that update has also changed the way Office Outlook searches and slowed it down considerably. I guess it's all just about another not very resolved Windows Update!

Was this reply helpful? Yes No ShlomiL Level 17 ShlomiL 34,913 14,638 5,798 28,064 Level 17

‎12-13-2017 02:56 AM - edited ‎07-30-2019 02:15 PM

HP Recommended

Hi,From the Control Panel select Uninstall a Program.Search and locate Microsoft Office.Click Uninstall (or Repair if shown), then select Repair from the shown screen and follow the steps on the screen.From my experience that should help, else I suggest contacting Microsoft as the issue relies on MS office itself and not with the HP software.Hope that helps,Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.If my post resolve your problem please mark it as an Accepted Solution :slightly_smiling_face: Tags (1)
  • HP LaserJet Pro 400
View All (1) Was this reply helpful? Yes No petermusichall petermusichall Author 3 0 0 28,058 New member

‎12-13-2017 05:00 AM

HP Recommended

Brilliant- that's all sorted now. Thank you so much

Peter

Was this reply helpful? Yes No ShlomiL Level 17 ShlomiL 34,913 14,638 5,798 28,035 Level 17

‎12-13-2017 09:40 AM

HP Recommended

You're much Welcome Peter, great to see you are now up and running :slightly_smiling_face:

Click the Yes button to reply that the response was helpful or to say thanks.If my post resolve your problem please mark it as an Accepted Solution :slightly_smiling_face: Was this reply helpful? Yes No RobL999 RobL999 1 0 0 27,762 New member

‎12-23-2017 08:08 AM

HP Recommended

Excellent information, thank you. Took me almost 4 hours to find this particular info, as I was looking at "Scan to Email" issues, rather than "unable to open our email application". 5 minutes to fix it after that. Beautiful.

Was this reply helpful? Yes No carolina4213 carolina4213 6 0 0 27,552 Apprentice Level 1

‎12-28-2017 01:25 PM

HP Recommended

When I tried that, nothing happened.

Was this reply helpful? Yes No Benja2 Benja2 1 0 0 25,926 New member

‎01-26-2018 01:35 PM

HP Recommended

That fixed it for me. But I had to open Programs and Features from the Admin Command Prompt and then repair office.

Was this reply helpful? Yes No PW19804 PW19804 13 0 1 24,538 Apprentice Level 3

‎03-06-2018 10:16 PM

HP Recommended

Exactly! After days of hitting my head against the wall with "Scan to Email", the solution. Thanks, Schlomi!

Paul

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