Infrared Remote Control Driver Pavilion DV6000 Series

• Sign up
• ·
• Sign in

• Community Home
• Welcome
  • First Time Here? Learn How to Post and More
  • Community Blog
  • Poly Blog
• Product Discussions
  • Notebooks
    • Notebook Video, Display and Touch
    • Business Notebooks
    • Notebook Hardware and Upgrade Questions
    • Notebook Wireless and Networking
    • Notebook Operating System and Recovery
    • Notebook Audio
    • Notebook Boot and Lockup
    • Notebook Software and How To Questions
    • Notebooks Knowledge Base
    • AI PCs
  • Printers
    • LaserJet Printing
    • Mobile Printing & Cloud Printing
    • Scanning, Faxing & Copying
    • Printer Setup, Software & Drivers
    • Printing Errors or Lights & Stuck Print Jobs
    • DesignJet, Large Format Printers & Digital Press
    • Sprocket
    • Samsung
    • Printers Knowledge Base
    • Printer Wireless, Networking & Internet
    • Printer Ink Cartridges & Print Quality
    • Printer Paper Jams & Feed Issues
  • Desktops
    • Desktop Software and How To Questions
    • Desktop Hardware and Upgrade Questions
    • Desktop Audio
    • Desktop Operating Systems and Recovery
    • Desktop Video, Display and Touch
    • Desktop Boot and Lockup
    • Sprout by HP
    • Business PCs, Workstations and Point of Sale Systems
    • Desktop Wireless and Networking
    • Desktop Knowledge Base
  • Gaming
    • Gaming Notebooks
    • Gaming Desktops
    • Gaming Accessories
    • Gaming Knowledge Base
  • Apps, Services & Software
    • HP Z Remote Graphics Software (RGS)
    • HP Instant Ink
    • Poly Services
    • Poly Software
  • Poly Headsets
    • Accessories
    • Aviation & Specials
    • Bluetooth Headsets & Earbuds
    • Contact Center Headsets
    • DECT Wireless Headsets
    • USB Headsets
    • Poly Headsets Knowledge Base
  • Poly Phones
    • Accessories
    • UC Platforms
    • Desk and IP Conference Phones
    • ATA / VoIP Adapters
    • USB / Bluetooth Speakerphones
    • PSTN
    • Wireless Phone Solutions
    • Poly Phones Knowledge Base
  • Poly Video Conferencing
    • Accessories & Cameras
    • Meeting Room Solutions
    • Webcams
    • Collaboration & Conferencing Platforms
    • Poly Video Conferencing Knowledge Base
  • Poly International
    • Chinese 中文
• Support Resources
  • Product Support
    • Printer support
    • Computer support
    • All
  • Software & Drivers
  • Diagnostics
    • Printer Diagnostic Tools
    • Computer Diagnostic Tools
    • Windows Support
    • Print And Scan Doctor
    • HP PC Hardware Diagnostics
  • Contact Us
• HP Expert Center
  • Meet the Experts
  • Meet HP Team
  • Expert Portal

• Sign up / Sign in

• × Information Need Windows 11 help? Check documents on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center.
• 

• × Information Need Windows 11 help? Check documents on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center.
• 

• HP Community
• Notebooks
• Notebook Software and How To Questions
• Infrared remote control driver pavilion DV6000 series

Infrared remote control driver pavilion DV6000 series

Solved

Options

• Mark Topic as New
• Mark Topic as Read
• Float this Topic for Current User
• Bookmark
• Subscribe
• Mute
• Printer Friendly Page

Entire CommunityThis CategoryThis BoardKnowledge baseUsers cancel turn on suggested results Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for  Search instead for  Did you mean:  Start a conversation Guidelines Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts! Nominate here! Please log in to submit a nomination. Thank you Sorry, there was an error with your nomination, please try again. Required fields can't be empty, please try again.

Create an account on the HP Community to personalize your profile and ask a question

Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Sign in / Create an account Learn more Sign in / Create an account / Learn more Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. TWector 2 1 1 7,668 Apprentice Level 2

‎01-24-2020 10:39 AM - edited ‎01-25-2020 06:35 AM

HP Recommended

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

Product: Pavilion DV6920ea Operating System: Microsoft Windows 10 (64-bit)

Hi, I am trying to get the infrared remote control working for my Pavilion dv6920ea. It is running Windows 10, 64 bit. The multimedia control bar above the keyboard works correctly, but the remote control does not. A picture of the remote control is attached. The batteries are new and I know the remote is working as I can see its infrared light flashing on a mobile camera. I guess this is something to do with Windows 10 drivers (the original operating system was Vista). Any help would be appreciated, many thanks.

Solved! Go to Solution.

Tags (4)

• Tags:
• DV6000
• infrared remote
• Microsoft Windows 10 (64-bit)
• Pavilion DV6920ea

View All (4) 3 people had the same question I have the same question 1 ACCEPTED SOLUTION Accepted Solutions TWector Author 2 1 1 7,564 Apprentice Level 2

‎01-25-2020 06:34 AM

HP Recommended

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

Solved it. It was nothing to do with the Infrared receiver driver (device manager reports this as working correctly, although the driver dates from way back in 2007). Rather it was HP Hotkeys that was not installed. The Laptop was originally Vista 32 bit, but when I converted to 64 bit there is no upgrade path so I had installed Windows 10 64 bit from scratch. It seems HP hotkeys is something that has to be installed separately to make the remote work.

https://support.hp.com/gb-en/document/c06085861

https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88033.exe

Although my laptop is a pavilion DV6000 series and not even listed on the above web page, the above HP hotkeys download did install and the remote is now working.

View solution in original post

Tags (4)

• Tags:
• DV6000
• HP Hotkeys
• Microsoft Windows 10 (64-bit)
• Pavilion DV6920ea

View All (4) Was this reply helpful? Yes No 1 REPLY 1 TWector Author 2 1 1 7,565 Apprentice Level 2

‎01-25-2020 06:34 AM

HP Recommended

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

Solved it. It was nothing to do with the Infrared receiver driver (device manager reports this as working correctly, although the driver dates from way back in 2007). Rather it was HP Hotkeys that was not installed. The Laptop was originally Vista 32 bit, but when I converted to 64 bit there is no upgrade path so I had installed Windows 10 64 bit from scratch. It seems HP hotkeys is something that has to be installed separately to make the remote work.

https://support.hp.com/gb-en/document/c06085861

https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88033.exe

Although my laptop is a pavilion DV6000 series and not even listed on the above web page, the above HP hotkeys download did install and the remote is now working.

Tags (4)

• Tags:
• DV6000
• HP Hotkeys
• Microsoft Windows 10 (64-bit)
• Pavilion DV6920ea

View All (4) Was this reply helpful? Yes No Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". † The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

• English Open Menu
  • English
  • 中文

Didn't find what you were looking for? Ask the community † The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.