Long Nguyen Le Hoang - Business Perspectives

Long Nguyen Le Hoang Country: Viet Nam Affiliation: M.Sc. in Public Management, Lecturer, School of Government, University of Economics Ho Chi Minh City

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• Fostering innovative behavior in the aviation industry: The role of perceived supervisor support and work group diversity

  Long Nguyen Le Hoang , Huong Nguyen Thi Thu , Viet-Anh Ho doi: http://dx.doi.org/10.21511/ppm.19(1).2021.14 Problems and Perspectives in Management Volume 19, 2021 Issue #1 pp. 163-176 Views: 2097 Downloads: 1070 TO CITE АНОТАЦІЯ

  The research primarily seeks to understand how supervisor support can directly and indirectly enhance the service innovative behavior (SIB) of flight attendants via work engagement. Moreover, although there has been some research on the effect of group diversity on organizational performance, the results have not been consistent. Thus, this study addresses this gap by investigating how work group diversity can make variance in the relationship between work engagement and innovative behavior of flight attendants. The sample size of 242 flight attendants working at the central airport in Ho Chi Minh City, Vietnam, has been taken for the study. To test hypotheses, structural equation modeling and bootstrapping were employed. This study provided an evidence for the positive nexus between perceived supervisor support and SIB. Additionally, the results shed light on a mediation mechanism of work engagement for the association between flight attendants’ perception of their supervisor and innovative behavior. Furthermore, tenure diversity and job position diversity in a work group were proved to play a moderating role in the relationship between work engagement and service innovative behavior. Specifically, flight attendants are more willing to exhibit innovative behaviors when working in a homogeneous group in terms of tenure and job position rather than in a heterogeneous group. The empirical results contributed to the diversity management literature and broadened the understanding of how to activate the service innovative behavior of employees. From a managerial perspective, managers should pay attention to the characteristics of employees when organizing teamwork.

  AcknowledgmentThe authors are grateful to the anonymous referees of the journal for their extremely useful suggestions for improving the quality of this paper.

Business, Management and Accounting Decision Sciences Economics, Econometrics and Finance Social Sciences

Problems and Perspectives in Management

• • aviation industry
  • service innovative behavior
  • work engagement
  • work group diversity

Connected authors Huong Nguyen Thi Thu

• 1 Articles

Viet-Anh Ho

• 1 Articles

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