[Malaysia] Fuji Xerox Tuyển Dụng Chuyên Viên Hỗ Trợ Khách Hàng ...

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Fuji Xerox Malaysia@Tuyển dụng

public4 năm trước

[Malaysia] Fuji Xerox Tuyển Dụng Chuyên Viên Hỗ Trợ Khách Hàng Full-time 2021

Hết hạn - Tính chất công việc Tính chất công việc: Toàn thời gian - Chuyên môn Chuyên môn: Khác - Địa điểm Địa điểm: Nước Ngoài - Mức lương Mức lương: Thỏa thuận - Kinh nghiệm Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm

Overseas Opportunity

EP, Quarantine and Swab Test covered by company

Accommodation and Transportation Allowance

CSR activities

Local Presence and International Experience

Fuji Xerox Malaysia Sdn Bhd, a Regional Shared Services which is wholly owned by Fuji Xerox Asia Pacific Pte Ltd (Singapore). Its main activity involves in providing shared services of Technical Support, Customer Support, On-line Support and Finance Services Operation for all our customer and operating companies located across Asia Pacific Region. Join us for an exciting career opportunity here in Malaysia with Fuji Xerox Malaysia !
Customer Support Executive - Vietnam - (21000031)

Job Description:

  • Assist Fuji Xerox customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
  • As a first point of contact, promote a unified and professional image of the CSC and Fuji Xerox as a whole.
  • Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
  • Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
  • Processing of consumables and supplies orders for customers.
  • Conduct daily activities in accordance with Fuji Xerox’s policies, procedures and code of conduct.
  • Conduct daily activities in a quality and environmentally responsible manner in accordance with Fuji Xerox’s policies.
Qualifications

Requirements:

  • At least one (1) year working experience in contact center or customer support related field.
  • Have excellent communication and interpersonal skills & genuine passion for customer care
  • Demonstrate exceptional telephone customer service skills & effective problem solving techniques
  • Enjoy working in a team environment
  • Self-motivated and able to work autonomously
  • Be responsibility and integritY
  • Fresh grad is encourage to apply . Send you application to [email protected] with NAME_CUSTOMER SUPPORT EXECUTIVE

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