Mercedes 1238800183 Grill Grille Chrome Shell W/ Fixing Kit | W123

CancellationsWe can cancel orders before they are dispatched, just let us know.

ReturnsReturns SealSome products will arrive sealed inside a spacious transparent bag with a returns seal closing it shut; please immediately inspect the product for defects or differences without opening the bag. If the returns seal is broken (or the bag is damaged or ripped), and you wish to return the product, it can only be processed as a warranty claim (see Warranty below).

Returns Scenarios

• My order is damaged in transit by the courier.Within 5 days of delivery (this timeframe is set by our couriers), email us with photos of the damage. These photos must include multiple angles of both the inside and outside of the box (including a photo of the shipping label attached to the box), all of the packaging material used, and the damaged product from multiple angles (placed both inside and outside of the packaging). Once we have confirmed the presence of the damage, we will resend your product free of charge or refund you in full.
• I have not received what I ordered.Within 14 days of delivery, email us with photos of the product. Any returns seals must not have been broken (see Returns Seal above). Once we confirm the mistake, we will exchange the item for the correct one free of charge, and will cover all delivery costs spent returning the incorrect product to us including taxes and import fees.
• I've changed my mind and want to return a part.You must dispatch the returned goods within 30 days of the original order purchase date. First email us requesting a return, or go to Account > Orders > 'Return Items'. Any returns seals must not have been broken (see Returns Seal above). Customers must pay for return delivery costs including taxes and import fees. Once we receive your product we will refund you for the cost of the product less a 20% handling fee, and less the original delivery costs if any.
• My product is damaged on arrival.Please contact us right away with photos and/or videos of the issue and we will assist you.
• I have fitted a part to my vehicle but it is faulty.Please see Warranty below.

Contact us if you have any further questions about returns.

Warranty

Our products are covered by a minimum three month warranty period at no additional charge - see product description for warranty length. (The warranty period begins on the date of dispatch, which can be found in your order confirmation email.)

If your product has become defective and is within its warranty period, contact us right away and we'll ask you to send it to us for inspection. When sending such items to us, customers must pay for delivery costs including taxes and import fees. Following inspection we will replace the product with the same one free of charge.

Warranty is void where damage has been sustained by the customer, which includes water damage, or evidence of incorrect use or fitment that may directly or indirectly have led to any components’ failure. Where relevant we will ask for written evidence of the procedure used to fit the part and the qualifications of the fitter.

Contact us if you have any further questions about warranty, including extending your warranty period if you would like to.