NHS Staffing Pool Hub - Working In Healthcare - The 6 Cs Of Care

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Why Partner with NHS Professionals
Agency Management
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Healthcare Support Worker Development Programme
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National Bank
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Annual Reviews
Case Studies
Working Together: Collaborative Approaches for Healthcare Staffing
Blogs
Now is the time for flexible workers
Hidden Heroes: Profiling the NHS Professionals Non-Clinical Workforce
Act Today, Plan Tomorrow: In anticipation of the workforce plan
Investing in flexible workers
Profiling Healthcare Support Workers and the HCSWD programme
Specialist Support: Profiling NHS Professionals’ Allied Health Professionals, Healthcare Scientists and Social Workers
New roles in integrated healthcare: what can we learn from the rest of the world?
The King’s Fund Annual Conference, 2023
Publications Archive
Workforce Alliance – Brochure for Non Clinical Temporary and Fixed Term Staff Framework

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Agency Support
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Direct Engagement

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The 6 Cs are a set of values required by all patient-facing health and social care staff. This includes not only registered healthcare professionals, but also clinical support staff and non-clinical staff who may come into contact with patients or members of the public.

Care

Care is our core business and that of our organisations; and the care we deliver helps the individual person and improves the health of the whole community.

Caring defines us and our work. People receiving care expect it to be right for them consistently throughout every stage of their life.

Compassion

Compassion is how care is given through relationships based on empathy, respect and dignity.

It can also be described as intelligent kindness and is central to how people perceive their care.

Competence

Competence means all those in caring roles mist have the ability to understand an individual’s health and social needs.

It is also about having the expertise, clinical and technical knowledge to deliver effective care and treatments based on research and evidence.

Communication

Communication is central to successful caring relationships and to effective team working. Listening is as important as what we say. It is essential for ‘No decision without me’.

Communication is the key to a good workplace with benefits for those in our care and staff alike.

Courage

Courage enables us to do the right thing for the people we care for, to speak up when we have concerns.

It means we have the personal strength and vision to innovate and to embrace new ways of working.

Commitment

A commitment to our patients and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our patients.

We need to take action to make this vision and strategy a reality for all and meet the health and social care challenges ahead.