"OFFICIAL" 2019 LG C9 Consolidated Info, FAQ, Troubleshooting ...

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"OFFICIAL" 2019 LG C9 Consolidated Info, FAQ, Troubleshooting, Firmware & more Tags faq firmware info oledc9 troubleshooting 3 reading Jump to Latest

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dfa973 "OFFICIAL" 2019 LG C9 Consolidated Info, FAQ, Troubleshooting, Firmware & more General Info & Summary - UNDER CONSTRUCTION! This is not a replacement or clone for the 2019 C9–E9 Owner's Thread (No Price Talk)! That thread (and others) is the main source of this consolidation thread. Other threads of interest to the owners or future owners of the 2019 LG OLED's: LG C9 eARC Info Thread 2019 OLED Deals B/C/E/W/Z all sizes Content index with shortcuts: 1 - General Info & Summary - this post 2 - Main differences between the 2018 C8 model and the 2019 C9 model 3 - Known problems for LG C9 4 - Tested eARC devices and compatibility 5 - LG C9 Firmware Changelog 6 - FAQ - Frequently Asked Questions 7 - The new features and differences between the 2019 C9 and the 2020 CX Available models ID's per geographic zones: USA - C9PUA/C9AUA/C9AUB AUS/NZ - C9PVA/C9PTA EU - C9PLA / EU Germany C97LA / EU HU/AT/PT C9MLB South Korea - C9BNA/C9GNA The differences between the models inside of one region are small or none and different model codes exist only for marketing segmentation, channel differentiation or for preventing price matching or automated comparisons. Examples: - USA ---- the PUA model is marketed through the normal retail outlets (Best Buy, Fry's, Amazon, etc.); ---- the AUA is marketed through wholesale outlets or warehouse clubs such as Costco, Sam's Club or BJ's Wholesale Club or other warehouses; ---- the AUB has a different stand; The PUA models are WiSA Ready devices, those models have the required software to let you control a WiSA set of speakers, but they do not have a WiSA transmitter built-in. WiSA Ready products require the purchase of an external USB WiSA transmitter. As for the AUA models, they do not have the required WiSA software installed and even with a dongle attached cannot connect or control WiSA compatible speaker systems. See the attached pictures of Sound Out menu for AUA and PUA models where the differences appear. The PUA model has the side USB1 port marked blue as if it is a USB 3.0 port (SuperSpeed), the USB2 and USB3 are marked with white or black, as USB 2.0 ports (High Speed) - see the attached C9 Service Manual Block Diagram (the USB1 socket is not labeled as 3.0 in the diagram..., but as 2.0 just like the rest of the ports..., so we cannot be sure if it is a 3.0 port); The AUA model does not have any blue marked USB ports, only white or black USB 2.0 ports (High Speed); LG assembly factories around the world: - Mexic - Poland/EU - two factories in the Mlawa city (Mlawa-LG Town) - China - South Korea - two factories - Indonesia - Russia 2,461 - 2,480 of 3,086 Posts 1 124 of 155

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mhmercer

· Registered Joined Nov 26, 2002 · 445 Posts

Evan E said: I still haven't seen it in the US - my C9 is on 5.20.25 and continues to say "no updates found". Click to expand...

Have a look here. A

Andy o

· Registered Joined Jan 15, 2007 · 5,158 Posts I installed the 5.20.07 update via USB earlier in the week, and just now I received the 5.25.07 update via the TV menu. It seems to have arrived just now cause about an hour ago I'd checked manually and there was nothing.

avernar

· Registered Joined Mar 6, 2008 · 6,552 Posts

mhmercer said: Have a look here. Click to expand...

I just downloaded 05.25.07 from there and put it on a USB stick. Went upstairs for 15 minutes to do a few things. Came back down, powered on the TV with USB stick still sitting on the table. Guess what prompt popped up on the TV screen. A

Andy112

· Registered Joined Dec 12, 2019 · 110 Posts

mhmercer said: Have a look here. Click to expand...

Is anybody familiar whether Australian (PTA) models are able to install this US based image? If not, which region(s) firmware IS compattible with the AU PTA models? Thanks 9

9404756

· Guest Joined Mar 11, 2018 · 1,943 Posts

Andy112 said: Is anybody familiar whether Australian (PTA) models are able to install this US based image? If not, which region(s) firmware IS compattible with the AU PTA models? Click to expand...

You need the DVB variant of the firmware update, i.e. no you can’t use the firmware file from the U.S. website. But you can simply download v05.20.07 from the official LG AU support website. A

Andy112

· Registered Joined Dec 12, 2019 · 110 Posts

HiFi4Vision said: You need the DVB variant of the firmware update Click to expand...

Cool thanks mate. Already have v05.20.07, however was just interested in grabbing the latest firmware instead of waiting. Often Australia is one of the regions that has to wait longer for the new firmware to become available both via the LG Support site & OTA. C

Cleandisc999

· Registered Joined Jun 26, 2016 · 59 Posts The update popped up for me just now in usa

helvetica bold

· Registered Joined Oct 8, 2004 · 3,895 Posts Anyone else having issues with quick access inputs not saving on the remote? Sent from my iPhone using Tapatalk

Makav3li

· Registered Joined May 31, 2009 · 197 Posts I updated to 05.25.07 firmware OTA on my C9 and now the internal YouTube app won't play videos. Anyone else having this issue? J

Jrocker23

· Registered Joined Nov 16, 2008 · 1,698 Posts

Makav3li said: I updated to 05.25.07 firmware OTA on my C9 and now the internal YouTube app won't play videos. Anyone else having this issue? Click to expand...

Seems to be fine for me Sent from my Pixel 6 Pro using Tapatalk

Makav3li

· Registered Joined May 31, 2009 · 197 Posts Well it doesn't work now directly after the update, when I use it everyday prior including today. So something happened from the update. Uninstall and reinstalling the app didn't fix it. Neither did signing in and out of YouTube on the TV. What am I supposed to do now?

Makav3li

· Registered Joined May 31, 2009 · 197 Posts So after the update my C9 shows that it's connected to the internet and I can connect and disconnect, but internet function like the YouTube app and LG channels no longer work. They error out and display a connection problem. Edit A hard reset of the tv leaving it disconnected from power for several minutes seems to have fixed the issue. K

kaufman

· Registered Joined Oct 3, 2009 · 60 Posts

helvetica bold said: Anyone else having issues with quick access inputs not saving on the remote? Sent from my iPhone using Tapatalk Click to expand...

I have always had this problem for many firmware incarnations but with regard to freeview/freesat not being remembered. For the life of me I don't understand why this can't be just a button on the remote that switches between the two like my old Panasonic instead to having to navigate relatively deeply into the menus to switch between the two.

b0rnarian

· Registered Joined Jan 24, 2008 · 10,921 Posts Question - If I have the LG sites blocked off on router for automatic updates and prompts, will it also stop it from accessing data if I manually check for updates? And if so, the only way to update is via USB? F

Feryl

· Registered Joined Oct 11, 2021 · 7 Posts

Lammiwinks said: Sorry for my ignorance - but how do you turn these on? Are these the 'artwork' type pictures that show up when switching inputs? Because these do show when swapping frame rates on Apple TV! Click to expand...

That is exactly what I noticed. During the frame rate switch I get a black screen and then the gallery picture shows up for just a short moment. This is even more annoying than the No signal screen because of the brightness change. I'm going from an Apple TV 4K into my Denon X3700 and into the C9 so there might be an added delay from the AVR. I believe the option to turn it off is in the general settings.

mrtickleuk said: For whatever reason, they've "won", and persuaded LG to provide a way to turn off the text on the No Signal screen and keep the images. I hope they're happy. I know they will be! Click to expand...

But if I understand this correctly the change was never meant to hide the no signal screen itself but to hide the no signal box when the gallery images are turned on. So it works as designed but it's not what we wished for. D

DarthMaster09

· Registered Joined Dec 17, 2016 · 186 Posts My LG C9 automatically updated to the latest firmware but for me, in About This TV it says that the Software Version is 05.25.07. Is this normal? It doesn't say 05.20.07 for me.

mrtickleuk

· Registered Joined May 2, 2016 · 17,625 Posts

Feryl said: But if I understand this correctly the change was never meant to hide the no signal screen itself but to hide the no signal box when the gallery images are turned on. So it works as designed but it's not what we wished for. Click to expand...

It's precisely what hundreds and hundreds of C8 users on that thread wished for. They wanted to have a No signal screen which consisted of the gallery images without any text on. Their mentality is detailed in my post above I think what you seem to want is a total pitch black "no signal" screen with neither images nor text? You'll have to start a brand new campaign for that if so; I've never seen anyone asking for it until the other day. But really, I think you're only seeking a work-around for a core HDMI problem: a HDMI hand-shake takes a few agonising seconds, which can never be speeded up, during which time, the TV will display the "No Signal" screen. 9

9404756

· Guest Joined Mar 11, 2018 · 1,943 Posts

DarthMaster09 said: My LG C9 automatically updated to the latest firmware but for me, in About This TV it says that the Software Version is 05.25.07. Is this normal? It doesn't say 05.20.07 for me. Click to expand...

Just go back a few pages, I explained everything in detail there. 9

9404756

· Guest Joined Mar 11, 2018 · 1,943 Posts

Andy112 said: Already have v05.20.07, however was just interested in grabbing the latest firmware instead of waiting. Click to expand...

v05.20.07 is currently the latest firmware version for DVB models. See my previous posts about v05.20.07 vs v05.25.07.

Andy112 said: Often Australia is one of the regions that has to wait longer for the new firmware to become available both via the LG Support site & OTA. Click to expand...

Yes, it does happen from time to time that some regions have a significant delay. In your case, you can always check LG's U.K. support site, for example - or of course any other LG E.U. support site. B

batyx4

· Registered Joined Jan 4, 2022 · 5 Posts Desde españa actualizado a la version 05.25.07, mas del lo mismo retraso de la nvidia por av denon dejando pasar primero el audio y despues la imagen, tambien y he notado un par de veces viendo hdr que se oscurece mucho la pantalla hasta que te das cuenta y te mueve el cursor... esto no me paso con firme 4.80 2,461 - 2,480 of 3,086 Posts 1 124 of 155

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