Over-the-Air Software Updates From Volkswagen

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1. Home
2. Over-the-Air Software Updates

What is an Over-the-Air (OTA) Update?

How will I know when an OTA software update is available?

How does it work?

FAQs

• How can I confirm I qualify for an Over-the-Air Update?

  If you didn’t receive a mailer or in-vehicle notification, you can visit our available look-up tool. Simply enter your VIN to view any open campaigns on your vehicle, including software updates.

• What’s necessary for a successful Over-the-Air Update?

  1 Green Light On – With your vehicle running, verify the 3-button module in your overhead console has a green light. When illuminated, your vehicle is “online” and able to communicate with Volkswagen servers.

  2 Network Coverage – Over-the-Air Updates are delivered to your vehicle using cellular connectivity, so cellular network coverage is critical to a successful update. Once the process starts, if network connectivity becomes limited, the update will automatically resume if network connectivity becomes available. 

• Can I opt out of Over-the-Air Update?

  At this time, there is only the option to postpone an update. To postpone, simply tap "Cancel" on your infotainment screen when prompted to install the software update. If you change your mind, you can always visit your local VW dealer for an in-person software update.

• How is my data used during an Over-the-Air Update?

  To complete an Over-the-Air Update, VW must collect the unique vehicle identification number (VIN), vehicle connectivity and software status, and the in-vehicle consent to download and install the software. No other personal information is collected or stored by VW for this process.

  VW uses this information: a) to ensure the correct software is downloaded, that the installation is successful, and to maintain a record of the installed software associated with that VIN; and b) for documentation of the owner/registered user's consent to conduct the Over-the-Air Update. VW uses this data in accordance with our privacy statement at vw.com/privacy. 

• How do I know which software version is currently installed in my vehicle?

  In your infotainment menu, select “Setup” then navigate to “System Information.” Your current software version will be listed there.

• Which features do I get from the latest Over-the-Air Update?

  For electric vehicles, “Release Notes” will be available in your infotainment screen after the update is complete.

  For all vehicles, a description of the software update is provided in the mailer as well as described in the VIN look-up tool.

• Do I incur any additional cost for an Over-the-Air Update?

  No, all Over-the-Air Updates are available at no additional charge to our customers.

• Will the vehicle warranty be forfeited if I do not install updates?

  No, the vehicle warranty will remain intact. 

• Why haven’t I received a notification about the update yet?

  Updates are rolled out in batches across all vehicles in operation. You will receive a notification in your vehicle once the update is available.

  If you're unsure if your vehicle qualifies for an Over-the-Air Update or have not received notification, we have a look-up tool available. Simply enter your VIN to view any open campaigns, including software updates available for your vehicle, and contact your dealer for next steps.

• My update installation failed. Now what?

  If the Over-the-Air Update is still available, you will receive a prompt in your vehicle to begin the installation process again. Otherwise, please contact your VW Dealer for next steps. 

• Can I install the update without a data connection?

  No, even after the download is completed, you’ll need an adequate signal for the installation. For example, if you primarily park your vehicle in an underground parking garage, the installation may not work. A data connection is required. 

• Will my personal preferences be reset after installing the update?

  No, your personal settings are retained. 

• Why are there no visible changes after my update?

  Sometimes, Over-the-Air Updates only improve background functionality or systems.

• I accidentally removed the notification that the update is ready to install. How do I navigate back?

  Turn off your vehicle to see the notification listed in the “Goodbye Screen.” 

• For electric vehicles, is there a minimum state-of-charge required for the Over-the-Air Update?

  The high-voltage battery must be at least 50% charged at the start of the installation. 

• Can I charge my electric vehicle during the software installation?

  No, the vehicle cannot be charged during installation. Please stop charging (if doing so) and then start the installation of the update. In order to successfully complete the Over-the-Air Update, please ensure a minimum charging status of 50%.

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