Pay And Work Rights Helpline And Complaints - GOV.UK

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1. Home
2. Working, jobs and pensions
3. Your pay, tax and the National Minimum Wage

Pay and work rights helpline and complaints

Help and advice for workers and employers on rights and obligations at work.

Acas helpline and other resources

You can:

• get advice on the Acas website
• call the Acas helpline

Acas helpline Telephone: 0300 123 1100 Monday to Friday, 8am to 6pm Find out about call charges

Acas provides free and confidential advice to employers, employees and their representatives on employment rights, best practice and policies, and resolving workplace conflict. The helpline has a free translation service for over 100 languages.

You can ask Acas about:

• employment rights and responsibilities
• pay and the National Minimum Wage
• discipline and grievance
• contracts and terms and conditions
• working time, rest breaks and holiday entitlement
• equality in the workplace
• working for an employment agency or gangmaster
• agricultural workers’ rights

Complaints

You can make a complaint about your employer or employment agency, or complain on behalf of someone else.

Your complaint will be directed to:

• HM Revenue and Customs (HMRC), if it’s about the National Minimum Wage
• Employment Agency Standards inspectorate, if it’s about employment agency legislation (except Agency Worker Regulations)
• Gangmasters and Labour Abuse Authority (GLAA), if it’s about agency workers in agriculture, horticulture, shellfish gathering or associated processing and packaging
• Health and Safety Executive (HSE), if it’s about working time issues, including maximum weekly working hours
• the Agricultural Wages Team in the Rural Payments Agency, if it’s about agricultural wages

Related content

• Agricultural workers' rights
• Employment contracts
• Maximum weekly working hours
• The National Minimum Wage and Living Wage

Explore the topic

• Your pay, tax and the National Minimum Wage

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