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Welcome > > > to JPMorgan Chase. Congratulations on Your New Job! New Hire Welcome Book December 18, 2017 | Author: Austen Dawson | Category: N/A DOWNLOAD PDF (1.2MB) Share Embed Donate Report this link

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Download Welcome > > > to JPMorgan Chase. Congratulations on Your New Job! New Hire Welcome Book...

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> > > Welcome to JPMorgan Chase Congratulations on Your New Job! New Hire Welcome Book > > > Welcome to JPMorgan Chase Dear colleague: Welcome to JPMorgan Chase! You’ve joined our company at an exciting time. We have everything it takes to be the best financial services company in the world – great customers, products and services, talented people, international scope – and now the skills, experience and creative ideas you bring to our team. At the core of JPMorgan Chase is a commitment to diversity. We aim to be a company where every colleague can contribute and excel. We work hard to create opportunities for employees to develop and grow, so that our customers think of us as the best in the business and our company is known as a great place to work. In addition to this Welcome Book and the specific training you’ll receive, a good way to familiarize yourself with JPMorgan Chase is to visit our intranet. You’ll find a wide range of programs and benefits available to you, the result of joining this powerful franchise – and we can grow even more with your talent and commitment. Best wishes for your success. Once again, welcome to our team! Jamie Dimon Chairman and Chief Executive Officer >>> http://newhire.jpmorganchase.com 1 > > > New Employee Checklist Starting a new job is exciting and can be overwhelming. Below is a checklist that highlights important milestones in your new career at JPMorgan Chase day one and beyond. Please note that, throughout this book, we've provided live links to where you can find more information on the JPMorgan Chase intranet. You may need to disable pop-up blockers on your computer (call your Help Desk, if necessary) in order to open the links. Date of hire/rehire/transfer: ________________________________________________________________________________________________ Manager/supervisor name:__________________________________________________________________________________________________ 90-day introductory period: ________________________________________________________________________________________________ Coach/trainer: ____________________________________________________________________________________________________________ Department/Line of Business (LOB) name: __________________________________________________________________________________ Before starting work N Read and complete affirmation for the Code of Conduct. N Complete a drug test at LabCorp. N Complete your fingerprints. N Submit your online forms. N Complete your I-9 (Employment Eligibility Verification Form). N Sign and return your offer letter to your Recruiter or Staffing Coordinator. N Read this Welcome Book for key information about JPMorgan Chase. N Inform your Recruiter of any special accommodations you need. Day one N Meet your manager. Discuss questions, concerns. N Obtain your Standard ID and ID badge from your Hiring Manager. N Determine who will be your coach for training. Schedule job-specific training. N Participate in welcoming activities if applicable (departmental lunch or lunch with manager and/or coach). N Tour the work area, become familiar with where everything is located, e.g., restroom, entrances/exits, supplies, cafeteria/break room and mail. N Discuss the dress code with your manager. First week N Discuss emergency life safety, security and business contingency procedures. N Be sure you've completed the New Hire online orientation course at http://newhire.jpmorganchase.com. N Discuss your unit’s objectives and learn how your role contributes to meeting these goals. N Review your job description, job title and pay information. N Discuss performance objectives, measures and the performance review process. N Discuss time reporting, e.g., time sheets, vacation, project reporting systems, and sick time. Ask your manager how you should report your time. Details on time reporting can be found at HR & Personal > Pay & Benefits > Pay >Time & Attendance. Specifics on bank holidays and our time off policies, including vacation policies, can be found at HR & Personal > Career & Work > HR Policies > Time Away From Work. N Review department policies and procedures such as standards for phone, voice mail, customer service, holidays, vacation and tardiness/absentee procedures. N Discuss the company’s 90-day introductory period with your manager. N Tour Company Home, HR & Personal, and the Workplace Resources home pages to access a wide range of online resources, business information, and work tools. Be able to locate the accessHR Contact Center and the online phonebook. N Sign up for your W-4 withholdings at HR & Personal > My Personal Toolkit. N Be sure you have obtained approval in writing for certain outside activities as required by Section 6.3.2 of the Code of Conduct. Instructions and forms can be found at Company Home > About Us > Code of Conduct > Outside Activities. >>> http://newhire.jpmorganchase.com 2 > > > New Employee Checklist First 31 days N Complete benefits enrollment. Be sure to consider enrolling in the Transportation Spending Accounts. Enrollment materials can be found at the New Hire website at http://newhire.jpmorganchase.com (you'll find the materials under 2007 Benefits Enrollment Resources) or at HR & Personal > Pay & Benefits > New Hire Enrollment Materials. N Discuss business challenges, goals and organization structure in your department. N Review Human Resources Policies, which can be found at HR & Personal > Career & Work > HR Policies. N Familiarize yourself with the online phone book on Company Home. Locate your org chart, cost center and internal mail code. If needed, update your contact information with your phone and fax number. N Complete Code of Conduct Training; begin on-the-job training. N Open an employee account and sign up for direct deposit of your pay if not already completed. N Visit the IT Risk Management website and review the Technology Usage Policy. N If you will be working in a business group defined in the Code of Conduct, Rule 7.5 as subject to the U.S. Personal Trading Rules, all brokerage accounts must be in compliance within 30 days of your hire date. For questions regarding Personal Trading, please call 1- 800-301-8003. N Under the Consolidated Omnibus Reconciliation Act of 1985 as amended (COBRA), the U.S. Department of Labor requires organizations that sponsor group health plans -- including JPMorgan Chase -- to notify individuals regarding continuation of their health care coverage under certain circumstances -- such as when an individual becomes covered under a health plan. As a result, you'll receive a notification at your home address shortly after your date of hire. You don't need to take any action; the notification is for informational purposes only. First 90 days and beyond N As a new hire, you must complete the mandatory IT Risk Management CBT course titled, Technology Usage and Information Protection Practices for Users, within your first 90 days of employment. Access this course at Training Central. N Complete Anti-Money laundering training as required for your position. Your manager will be able to inform you of the Anti-Money Laundering training program you should take. Access these courses at Training Central. N Review applicable compliance/regulatory standards and participate in training. N Seek out opportunities for performance coaching and feedback. N Participate in annual performance review with your manager. N As a JPMorgan Chase employee, you can take advantage of discounts on Chase products and services. Periodically check out the Employee Financial Services website for exclusive employee financial offers at HR & Personal > Employee Discounts & Banking or at http://efs.jpmorganchase.com. N Continue your education about JPMorgan Chase with the following courses, which can be accessed through Training Central: - The Business of JPMorgan Chase - Diversity at JPMorgan Chase - Preventing Workplace Harassment N Continue your education on protecting information and avoiding identity theft by taking the following courses at Training Central: - Information Protection - Social Engineering - Information Protection - Identity Theft and Financial Account Protection N Complete your annual affirmation of the Code of Conduct when requested. If you have questions regarding the Code of Conduct, ask your Code Specialist for help. N Complete Privacy training. Your manager will be able to inform you of the Privacy training program you should take. You can access the training at Training Central. N A great way to get involved in your new company is to join an Employee Networking Group. To find a networking group near you, go to HR & Personal > Diversity & Community > Diversity > Employee Networking Groups. N If you are a part-time employee, enroll in benefits approximately 31 days prior to your eligibility date. >>> http://newhire.jpmorganchase.com 3 > > > JPMorgan Chase’s Structure A LOOK AT HOW OUR COMPANY OPERATES Headquartered in New York, JPMorgan Chase is the nation’s third largest bank holding company with $1.3 trillion dollars in assets. Our common stock is traded on the New York Stock Exchange under the symbol JPM. JPMorgan Chase is organized into major lines of business and staff areas. Each has a clear purpose and a specific set of customers. They work together to keep JPMorgan Chase a leader in the industry, and to deliver superior financial services to businesses and consumers around the world. Below is a quick overview of each of JPMorgan Chase's businesses. Each business also has its own intranet site, which you can find at Company Home > Lines of Business. AN OVERVIEW OF LINES OF BUSINESS (LOBS) AND CORPORATE AREAS Retail Financial Services Retail Financial Services consists of Regional Banking, which includes consumer and small business banking, community development and education finance; Mortgage Banking and Auto Finance. Our extensive network of more than 3,000 banking centers in 17 states makes us the fourth-largest retail branch network in the United States. $119 $52 #2 Billion mortgage loan originations Billion home equity originations National deposit share $524 #2 3 Billion of mutual fund assets Active asset manager based in the U.S. Million retail investors globally #1 #1 #2 in U.S. dollar treasury clearing and commercial payments in global custody ADR Bank in market capitalization under management We are the second-largest home equity originator, a top-five mortgage originator and servicer, the largest noncaptive originator of automobile loans and a top provider of loans for college students. Asset Management Asset Management provides investment and wealth management services to institutional, high net worth and retail investors and their advisors. For wealthy individuals and families, we offer personalized financial solutions that integrate investment management, capital markets, trust and banking products. We also provide retirement plan services and brokerage for retail clients. With combined assets under supervision of $1.4 trillion, we are one of the largest asset and wealth managers in the world. Treasury & Securities Services Treasury & Securities Services is a global leader in providing transaction, investment and information services to support the needs of chief financial officers, treasurers, issuers and investors worldwide. We are the largest cash management provider, processing an average $2.8 trillion in U.S. dollar wire transfers daily and one of the world's largest custodians, with $14.7 trillion in assets under custody. >>> http://newhire.jpmorganchase.com 4 > > > JPMorgan Chase’s Structure Card Services With 152 million cards in circulation and about $144 billion in managed loans, we are one of the largest credit cards issuers in the United States and the largest merchant acquirer. Our customers use our cards for about $246 billion worth of purchases a year. We offer a wide variety of cards to satisfy the individual needs of our cardmembers, including cards issued on behalf of major airlines, hotels, universities, top retailers, other financial institutions and a whole host of well-known brands. $246 #1 #2 Billion annual charge volume Global Merchant Acquirer MasterCard and Global Visa Issuer #1 #1 #3 Global High-Yield Corporate Bonds Global Loan Syndications Global M&A Announced #1 4,600 #2 Asset-Based lender Employees in 73 metropolitan areas across 22 states Middle Market bank in the U.S. Investment Bank JPMorgan has one of the largest client franchises in the world. Our clients include companies, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. We offer our clients a full platform that enables us to develop the most complete and innovative financial solutions in the industry. We have global leadership positions in all our key products – mergers and acquisitions advice, capital raising, restructuring, risk management and research. JPMorgan also participates in proprietary trading and investing and marketmaking in cash securities and derivative instruments around the world. We continue to add to the breadth of our platform through organic growth and selective acquisitions, and by developing new products to meet the evolving needs of our clients. Commercial Banking Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions and not-forprofit entities with annual revenues generally ranging from $10 million to $2 billion. While most Middle Market clients are within the Retail Financial Services footprint, Commercial Banking also covers larger corporations, as well as local governments and financial institutions on a national basis. Commercial Banking is a market leader with superior client penetration across the businesses it serves. Local market presence, coupled with industry expertise and excellent client service and risk management, enable Commercial banking to offer superior financial advice. Partnership with other JPMorgan Chase businesses positions Commercial Banking to deliver broad product capabilities – including lending, treasury services, investment banking, and asset and wealth management – and meet its clients’ financial needs. >>> http://newhire.jpmorganchase.com 5 > > > JPMorgan Chase’s Structure At JPMorgan Chase, Corporate Staff consists of the Chief Investment Office, the Private Equity business and corporate support functions. The Chief Investment Office manages structural interest rate risk and the firm’s investment portfolio. Private Equity invests in leveraged buyouts, growth equity and venture capital for the firm and third parties around the world. Our staff areas support the lines of business. Together they work to keep our company at the top of the industry and to deliver superior financial services to businesses and consumers around the world. Most of our staff areas have their own intranet sites, which you can find at Company Home > Lines of Business > Corporate Groups. Overview of corporate groups N Audit N Central Technology and Operations N Corporate Real Estate and General Services N Finance N Human Resources N Legal, Compliance & Government Affairs N Marketing and Communications N Risk Management N Strategy and Development >>> http://newhire.jpmorganchase.com 6 > > > Get to Know JPMorgan Chase JPMorgan Chase offers a variety of programs and services to help meet the diverse needs of our employees. More details on the firm’s employee programs can be found at HR & Personal. An important first step is deciding on benefits coverage for you and your family. JPMorgan Chase offers you a number of different options so that you can choose the coverage that's appropriate for your personal situation. The JPMorgan Chase Benefits Program - Medical Plan - Dental Plan - Vision Plan - Spending Accounts (Health Care, Child/Elder Care, Transportation) - Long-Term Disability (LTD) Insurance Plan - Life and Accident Insurance Plans (includes basic life, business travel accident, survivor support financial counseling, employee and dependent AD&D, and employee and dependent supplemental term life) - Long-Term Care Insurance Plan - Group Legal Services Plan - Retirement Plan - 401(k) Savings Plan - Employee Stock Purchase Plan When participation in the benefits program begins The benefit elections you make as a newly hired employee depend on your status as a full-time or part-time employee. In general, full-time employees are eligible to participate in the benefits plans on the first of the month following date of hire; part-time employees are eligible on the first of the month after completing 90 days of service. More detailed information is included in your Health and Income Protection Plan and 401(k) Savings Plan enrollment materials: - You can access your Health and Income Protection Plan benefits enrollment materials online at HR & Personal > Pay & Benefits > Enrollment Materials. (In most cases, a copy of these materials will also be sent to you via interoffice mail. However, you do not need to wait for these materials to arrive to make your enrollment elections online.) - You can access your 401(k) Savings Plan enrollment materials online at HR & Personal > Pay & Benefits > Enrollment Materials. (A copy of these materials will also be sent to you via interoffice mail. However, you do not need to wait for these materials to arrive to make your enrollment elections online.) - You can also access enrollment materials at the New Hire website: http://newhire.jpmorganchase.com. Additional programs that may be available to you as a JPMorgan Chase employee include: N Access Ability Resource Center N Employee Assistance Program N LifeWorks Resource and Referral N Career Management N Employee Credit Cards N Employee Discount Program N Preferential Mortgage Rates for Employees N Employee Referral Program N Tuition Assistance Program N Adoption Assistance N Child Care N Discounts to Art and Cultural Programs N Discount Fitness Programs and Equipment N Elder Care Program N Emergency Financial Assistance N Employee Checking Accounts N Employee Networking Groups N Employees’ Children’s Scholarship Program N Flexible Work Options N Lactation Program >>> N Matching Gifts Program N Time Off Policies (Paid and Unpaid) N Volunteerism and Grants N Wellness Services N Work-Life Seminars http://newhire.jpmorganchase.com 7 > > > Get to Know JPMorgan Chase Navigating JPMorgan Chase With more than 170,000 employees at JPMorgan Chase, there’s bound to be a lot of news, information and tools you’ll need to do your job. There are several ways that the company distributes information to employees. While you should talk regularly with your manager, there are other ways to obtain information at work. Printed publications A monthly newspaper, Ink, is distributed to all employees at JPMorgan Chase. It’s a good place to keep up with business information, new products and services news, benefits updates and information about local and national events. Company intranet Visit the Company Home page to gain access to a wide range of resources, business information and work tools. Workplace Resources - Tools and information to help you perform work-related tasks. My Links - Have your favorite links follow you around the intranet. HR & Personal - Tools and information to help you complete career- and life-related tasks. The HR & Personal site is also accessible from the Internet at http://connect.jpmorganchase.com Lines of Business - This tab will be personalized to your line of business. People/Intranet Search - Powered by Google, you can enter an employee name to access the JPMC Phonebook, or enter a search term to find anything posted on the intranet. Left Navigation - Offers key links to sites such as Lines of Business and Technology. Market Watch - Find the latest stock prices here. HR & Personal - Frequently accessed tools from the HR & Personal tab. My Rewards @ Work - This is your gateway to JPMorgan Chase pay and benefits web sites and to access your personalized pay and benefits information. As a newly hired employee you will be able to view your personalized information within 4-6 weeks from your date of hire. You can also access My Rewards @ Work from home at www.MyRewardsAtWork.com. News - Includes Company-wide news, External News and Regional and State News. Workplace Resources Frequently accessed tools from the Workplace Resources tab. >>> http://newhire.jpmorganchase.com 8 > > > Get to Know JPMorgan Chase Index - Use this Index to find your item of choice alphabetically on the HR & Personal tab. HR and Personal Left Hand Navigation Look here to find all HR products and service information. Joining the Company Visit here for links to important information for new hires like, benefits enrollment, set-up/ change direct deposit and set-up/change tax withholding. News and Events Keep up to date with HR & Personal events and reminders. My Personal Toolkit Visit here to view or update your personal information. Locate and directly link to featured services. Click “more” for an expanded list of choices. * Most information on HR & Personal is also accessible from home via the Internet at http://connect.jpmorganchase.com HR Forms Library Find HR-specific forms here. Workplace Resources Index - Use this to find your item of choice alphabetically on the Workplace Resources tab. Manager's Toolkit - Managers can find useful links here. Locate and directly link to featured services. Click “more” for an expanded list of choices. Policies - Review corporate and business policies and procedures. >>> http://newhire.jpmorganchase.com 9 > > > Getting Paid Pay information JPMorgan Chase pays employees semi-monthly. Paydays fall on the 15th and the last day of the month. If the 15th or last day of the month falls on a weekend or holiday, you will be paid on the preceding business day. Pay periods run from the 1st through the 15th and from the 16th through the last day of the month. For employees scheduled to work 20 hours or more per week, your first paycheck will include your scheduled hours from your date of hire to the end of the pay period. If you’ve incurred any overtime, docked time or additional straight time (as shown by your timecard), they will not be included in the first pay. Generally there is a two-three week lag due to processing time for these types of adjustments and the same will apply going forward. For employees scheduled to work less than 20 hours per week, your first paycheck will be based off the time reported via one of the time and attendance systems. These hours are paid once the time is reported and approved, typically two-three weeks later, on the next scheduled payday. Tracking time and attendance At JPMorgan Chase, we track time and attendance electronically using multiple systems. Please see your manager for clarification on which system you should use. If you are a nonexempt employee (that is, you are eligible for overtime pay), you are paid for all hours spent performing work-related activities for the firm, and it is especially critical that all hours worked be recorded so that they are paid. You are responsible for ensuring that time records are accurately maintained. No work can be done “off the clock” either at a manager's request or because of your own desire to do work on your own time. You are also responsible for recording any time away from work, as appropriate, under the respective Human Resources policies, such as vacation, personal days and sick time. Supervisors/managers of a nonexempt employee must review and approve their timecard before data is sent to payroll. Exempt employees will be expected to record only their time away, as appropriate, under the respective Human Resources policies. Direct deposit You may have your pay directly deposited to any checking or saving account you choose. As an employee you may open an account by contacting your local branch. To set up your pay for direct deposit, you can go online at HR & Personal > My Personal Toolkit > +More > Direct Deposit. Pay statements online JPMorgan Chase provides an electronic method for delivering your pay statement without the need to receive paper. You can access your current and historical pay statements from your desktop at home or work. Paper pay statements will only be issued for employees who do not have direct access to the JPMorgan Chase intranet. If you elect direct deposit as your method of pay and you have direct access to the intranet, paper will not be generated. Your pay information is available at HR & Personal > My Personal Toolkit three business days before payday. >>> http://newhire.jpmorganchase.com 10 > > > Paid Time Off Paid time off JPMorgan Chase’s time off policies provide a competitive benefit that recognizes and rewards employees for their service. It also provides you time away from work emphasizing the importance of rest, relaxation and balancing professional and personal matters. You can find out more about our time off provisions at HR & Personal > Career & Work > HR Policies > Time Away from Work > Time Off Policies. Amount of vacation time per year Your vacation allowance is based on whether you’re in a nonexempt, exempt or senior officer position and your length of service. You must obtain your manager’s approval to use your vacation time. More on our vacation policy, eligibility and accruals can be found at HR & Personal > Career & Work > HR Policies > Time Away from Work > Vacation. Years of recognized service 0-4 5-14 15-24 25+ Nonexempt 2 weeks 3 weeks 4 weeks 5 weeks Exempt 4 weeks 4 weeks 4 weeks 5 weeks MD/SVP or equivalent and above 5 weeks 5 weeks 5 weeks 5 weeks Holidays JPMorgan Chase generally recognizes those holidays recognized by the Federal Reserve Bank. Lines of business may develop and communicate a different holiday schedule based on state, local or industry practice. Check with your manager about the holiday schedule for your business. More on the firm’s holiday policy can be found at HR & Personal > Career & Work > HR Policies > Time Away from Work > Holidays. Personal days Personal days may be scheduled during the year with your manager’s approval. For most full-time and part-time salaried employees, the annual amount of personal days equals 2 days. To calculate the number of personal days based on your hire or rehire date, or for more information on eligibility, go to HR & Personal > Career & Work > HR Policies > Time Away from Work > Time Off Policies > Personal days. Sick time For most full-time and part-time salaried employees, the annual amount of sick time is equal to the number of days in your regularly scheduled workweek plus one day (e.g. six sick days for exempt employees regularly scheduled to work five days per week.) To calculate the number of sick days based on your hire or rehire date, or for more information on eligibility, go to HR & Personal > Career & Work > HR Policies > Time Away From Work > Time Off Policies > Sick time. >>> http://newhire.jpmorganchase.com 11 > > > Your Responsibilities As an employee of JPMorgan Chase, you have an obligation to seek out, learn and understand the rules and regulations for your specific job function. The JPMorgan Chase intranet is where most policy details can be found; however, there are some universal policies that govern all of our behavior. An explanation of some of those policies is below. Code of Conduct At JPMorgan Chase, all employees are accountable for their actions. The company’s Code of Conduct provides a framework to guide employees in their actions. All employees should read and be familiar with the Code of Conduct and comply with its terms as a condition of employment. The Code may change from time to time and you are responsible for knowing and complying with those changes. If you violate the Code of Conduct, you may be subject to corrective action, including termination of employment. We expect all employees to act in a manner that best serves our customers, colleagues and shareholders. That means being honest and trustworthy; preserving confidential information; and avoiding any unethical behavior. You will be asked periodically to affirm that you have read and understood the Code of Conduct. Every employee has a compliance officer assigned as his/her Code Specialist. A list of Code Specialists and the lines of business they are assigned to is available on the Code of Conduct Home Page at Company Home > About Us > Code of Conduct > Contacts List (including Code Specialists). Feel free to contact your Code Specialist for advice and assistance regarding the Code of Conduct. Harassment-free workplace JPMorgan Chase is committed to maintaining a professional and collegial work environment in which all individuals are treated with respect and dignity. Accordingly, no form of harassment or inappropriate conduct is tolerated by or against employees, customers, vendors, contractors or any other individuals who conduct business with the firm. Employees are required to cooperate with the firm to promote equal opportunity and prevent inappropriate conduct, and managers are expected to create an atmosphere where complaints of violation of this policy can be voiced without fear of retaliation or intimidation. This policy applies not only in all JPMorgan Chase work locations, but also to any work-related activities outside the workplace, such as business trips and business-related social events. If you have a question or concern about this policy or about your responsibilities, you may discuss them with your manager, your HR Business Partner (as appropriate for your business), or Employee Relations - Advice Connection at 1-888-703-5555. Securing information After our people, information is JPMorgan Chase’s most important asset and it must always be secured appropriately. JPMorgan Chase maintains a great deal of confidential and sensitive information for our employees, customers and business partners and we must preserve its confidentiality, integrity and availability at all times. All forms of information, whether printed, electronic, spoken or committed to memory, are covered by Information Technology Risk Management policies, which can be found on the intranet at Company Home > About Us > Policies. These policies address the many ways we securely share information and the delivery channels we use, such as telephones, computers, fax machines and copiers. Employees are expected to understand and follow policies, standards, and best practices for use of technology and protection of information. Refer to the IT Risk Management website for more information. In addition, you're required to complete a mandatory course called Technology Usage and Information Protection Practices for Users within your first 90 days of employment. The training will provide you with specifics on information protection essentials. In addition, your business may require mandatory privacy training which, among other things, will explain the firm's policies around its technology resources, sharing information, and protecting customer and employee information. >>> http://newhire.jpmorganchase.com 12 > > > Your Responsibilities Information protection essentials Follow these core protection practices and help protect customer, company and employee information: 1. Always protect Login ID’s and passwords, PINS (Personal Identification Number) or access badges. Never share your login ID’s, passwords, PIN's or badges with anyone. 2. Put away non-public information material from unattended work areas. 3. Log off computers or use a password-protected screen saver when you leave your work area. 4. Secure your laptop. Take your laptop home at night or lock it in a secure cabinet, out of sight. Keep your laptop in a safe place when traveling. Make sure your laptop is encrypted with software provided by JPMorgan Chase. 5. Use only company-approved software on your computer. 6. Only access company information you have a business need or right to know. 7. Do not copy confidential information, including personal information of customers, employees, business partners and others, onto your laptop or any removable media device unless you have a valid business reason and are authorized to do so. 8. Choose passwords that are difficult to guess. a. Use a combination of numbers and letters. b. Consider a phrase that makes sense to you; then use the first letter of each word to construct a password. Use numbers that look like a letter where possible. c. Do not use names of family members or pets, birthdays or anniversaries, consecutive or repeating letters or numbers. 9. Use only your company-approved e-mail account when conducting company business. 10. Shred or properly dispose of non-public information when it is no longer needed. 11. Avoid reading or discussing non-public information in public spaces such as airports, restaurants or elevators. 12. Back up your information regularly by saving or copying files to your network server. Clean files off your workstation or laptop you no longer need. 13. If you know or suspect unauthorized access to or use of information, immediately notify the Incident Response Team in your line of business or corporate group. If you do not know who the head of your Incident Response Team is, immediately notify the Executive Office at [email protected], phone number: 1-312-661-5380. Regulations Hundreds of federal, state and local laws affect the way we perform our jobs each day at JPMorgan Chase. Meeting these standards is an ethical responsibility we share, whether you're coming on board as a Customer Service Representative or a CEO of one of our companies. You'll hear more about the laws that directly affect your work as you're trained in your new position. When you have questions or concerns, always consult your manager, who will assist you or direct you to the appropriate Compliance or Law Department contact. >>> http://newhire.jpmorganchase.com 13 > > > Quick Resource Directory PRIOR TO YOUR START DATE, YOUR RECRUITER IS YOUR FIRST POINT OF CONTACT FOR QUESTIONS. Human Resources help and information Information on our HR programs and services can be found at the HR & Personal tab on Company Home. From any internet-enabled PC, you can get to HR & Personal from http://connect.jpmorganchase.com. In addition, the accessHR Contact Center is available for handling more complex servicing needs at 1-877-JPMChase (1-877-576-2427) (TDD: 800-719-9980). Representatives are available from 8 a.m. - 7 p.m. ET, Monday through Friday, except on bank holidays. Benefits help and information After your start date, if you have questions regarding your Health & Income Protection Plan Benefits, please call the Benefits Call Center through accessHR at 1-877-JPMChase (1-877-576-2427) (TDD: 1-800-719-9980). [Enter your Standard ID or your Social Security number; press 1; enter your personal identification number (PIN); then press 1.] For questions on the 401(k) Savings Plan, please call the 401(k) Savings Plan Call Center at 1-866-JPMC401k (1-866-576-2401) (TDD: 1-800-345-1833). For questions on the Retirement Plan, please call the accessHR Contact Center at the number listed above. [Enter your SID or your Social Security number, press 1; enter your PIN; then press 2.] Use My Rewards @ Work as the gateway to JPMorgan Chase pay and benefits web sites: N From Work: Go to Company Home > My Rewards @ Work N From Home: Go to www.MyRewardsAtWork.com via the Internet Additional help contacts JPMorgan Chase switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-800-992-7169 Global Help Desk/technology support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-866-576-1818 Emergency information hotline for employees (obtain recorded information about emergency situations) . . . . . . . . . . . . . . . . . . . . .1-800-CallJPMC Corporate Security Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-800-727-7375 Access Ability Resource Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-212-552-8148 Employee Assistance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-800-276-0760 TTY/TDD:1-800-697-0353 LifeWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-800-635-0606 TTY/TDD:1-800-346-9188 (www.lifeworks.com login: jpmorganchase, Code: 0926) Employee Financial Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-877-EFS-JPMC 1-877-337-5762 Employee Relations - Advice Connection (report discrimination, harassment issues) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-888-703-5555 (you can also write to Employee Relations at: Employee Relations Advice Connection, 712 Main Street, 4th Floor East, Houston, Texas, 77002) Hotline to report Code of Conduct violations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-800-727-7375 Employee financial services For exclusive employee details on Chase accounts and services, visit HR & Personal > Employee Discounts & Banking > Employee Banking. You can also call an Employee Financial Services telephone banker at 1-877-EFS-JPMC. Online New Hire Orientation Course http://newhire.jpmorganchase.com This Welcome Book is not a contract. It does not convey any employment rights nor does it give any employee or former employee any rights to continued benefits. Employment is at-will. JPMorgan Chase reserves its right to terminate your employment and to terminate or change any of its practices, policies and benefit plans at any time and for any reason. We are committed to providing a workplace where all employees are valued and empowered to succeed. If you require a reasonable accommodation, please inform either your Recruiter or HR Business Partner. Effective 07/07 (U.S.) >>> http://newhire.jpmorganchase.com 14 View more...

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