Error occurred while accessing the Hard Disk Drive ("HDD") or Blu-ray / DVD Drive.
It looks like your console is having problems reading from the Hard Disk Drive ("HDD") or Blu-ray player, please follow the steps below:
Eject the disc from the system, making sure it’s not dirty, scratched, or damaged.
If the disc is in good condition please try rebuilding the system’s database using Safe Mode option 5. If the error persists your console may be faulty and in need of service, please contact PlayStation Support.
Safe Mode on PlayStation®4 consolePlayStation Support
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