Security Token | Seamless And Secure Banking - HSBC SG

Top of main content Security token Our Digital Secure Key or Security Device can help protect you against fraud when you bank online or on mobile.

Digital Secure Key is here, an easier and more secure way to bank online. Once your Digital Secure Key is set up, your physical Security Device will be deactivated. You can then either return it to any HSBC branch or discard it yourself.

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1. HSBC SG
2. Ways to bank
3. Online Banking
4. Security token

Keeping you and your money safe

A security token protects you when you use online and mobile banking. It helps to keep you safe against fraud and other security threats. With it, you can verify your identity and access the full range of our services. It can be digital or physical.

Take me straight to

• What types of security tokens are available?
• How to activate your security token
• How to use your security token
• Frequently asked questions

What types of security tokens are available?

You have two options to choose from: a Digital Secure Key or a physical Security Device.

The Digital Secure Key is built into the HSBC Singapore app, so you can do all your banking from your phone without needing to carry an extra item.

Digital Secure Key

You can access the Digital Secure Key on the HSBC Singapore app. It replaces the physical Security Device.

With it, you can generate security codes on your mobile device. This way, you can access our full range of mobile and online banking services.

It's much more convenient and secure. And it's more friendly for the environment too.

Security Device

A Security Device is a small electronic device that generates security codes. With those codes, you can access our full range of mobile and online banking services.

If you choose to use a Security Device, you may not be able to use the HSBC Singapore app. To use the HSBC Singapore app, please switch to Digital Secure Key when prompted. Once you've made the switch, we'll deactivate your Security Device.

How to activate your security token

Download transcript (PDF) Download transcript (PDF) about how to activate Digital Secure Key. This link will open in a new window

Digital Secure Key

New to mobile banking and downloading the app for the first time? Your Digital Secure Key will be activated automatically.

But if you’re upgrading from a Security Device, you’ll need to activate your Digital Secure Key in the app.

To do this, you can follow the video or these steps.

1. Make sure you're on the latest version of the HSBC Singapore app, and log on.
2. Once prompted, choose 'Continue'.

Your Digital Secure Key is now activated. If you have a Security Device, we’ll deactivate it immediately.

You can also enable Touch ID, Face ID or Fingerprint ID to generate your security codes. This way, you can generate them with just a touch or a smile[@biometric-devices].

Security Device

To activate your Security Device, you can follow the video or these steps.

1. Log on to online banking.
2. Once prompted, choose 'Activate now'.

If you're a new HSBC customer, you'll need to scroll down and open the 'Don't have compatible device' section.

Download transcript (PDF) Download transcript (PDF) about how to activate your Security Device This link will open in a new window

How to use your security token

You can use your security token to generate a security code. With it, you can log on to online banking, and you can approve certain transactions. This code also lets you make updates to your account.

Digital Secure Key

Step 1: Open app but don't log on

Make sure you're on the latest version of the HSBC Singapore app. Next, open it but don't log on. Instead, select 'Generate security code'.

Step 2: Choose your action

Choose what you want to generate a security code for – log on to online banking, verify a transaction, or get a re-authentication code.

Step 3: Verify your identity

To log on or get a re-authentication code, enter your 6-digit PIN. Or you can use biometric authentication if you've enabled it. To verify a transaction, enter the digits from your transaction first.

Step 4: Use your security code

Once you see your security code, you can enter it on the screen where it's been requested.

Security Device

Step 1: Turn on the device

Press and hold the green button for 2 seconds to turn on your Security Device.

Step 2: Enter your PIN

Enter the PIN for your Security Device.

Step 3: Generate the security code

Press the green button to generate your 6-digit security code, and use it where needed.

Frequently asked questions

Why do I need a security token for my account?

Whether digital or physical, the token allows you to verify your identity when logging on to online banking. It's also used to authorise certain investments, transactions and account updates.

What is the difference between the Digital Secure Key and Security Device?

Both devices serve the same purpose, but they differ in how they're accessed. The Digital Secure Key is available within the HSBC Singapore app on your mobile or tablet, while the Security Device is a separate piece of hardware.

Can I have a Digital Secure Key and Security Device at the same time?

No, you can only have one. Once you activate your Digital Secure Key, your Security Device will be deactivated.

How do I upgrade to a Digital Secure Key?

The Digital Secure Key is on the HSBC Singapore app. It’s available to both Apple and Android mobile devices. You can download the app from the App Store or Google Play Store.

Downloading the app for the first time? If you didn’t have a Security Device, your Digital Secure Key will be activated automatically.

Already got the HSBC Singapore app? If you’ve been using a Security Device, please follow the instructions on the app to upgrade to Digital Secure Key.

If you need help, you can contact us via ‘Chat’ on our website. Or you can call our 24/7 hotline:

• Within Singapore: 1800 4722 669
• Outside Singapore: +65 6 4722 669

Can I switch back to a Security Device if I don't like using the Digital Secure Key?

If you can't use Digital Secure Key, you can ask for a Security Device. If you think that this may be the case for you, please contact us.

Is Digital Secure Key as safe as a Security Device?

Digital Security Key is completely secure. It has advanced security and protection features. This makes it more secure than a Security Device.

To use Digital Secure Key, you'll need to verify your identity each time with your 6-digit PIN. Or you can use Face ID, Touch ID, or Fingerprint ID if you've enabled it.

Plus, once you've activated Digital Secure Key on your mobile device, it's linked to your personal bank accounts. That means you're the only one who can access them on that mobile device. No one else can log on to the HSBC Singapore app on your mobile device.

Can I set up Digital Secure Key on more than one device?

No, you can set up Digital Secure Key on one mobile device only.

• See all security token FAQs

Get started with more secure banking

Digital Secure Key

Digital Secure Key is on the HSBC Singapore app. Download the app from the App Store or Google Play Store.

Or scan the QR code to download the HSBC Singapore app.

Get the app

Security Device

To ask for a new Security Device, call us on 1800 4722 669 in Singapore, or +65 6 4722 669 from overseas.

Or come visit us at your nearest branch.

Find a branch Find a branch for Security Device

What you can do on the HSBC Singapore App

As well as accessing your Digital Secure Key, you can use the app to:

• See all your accounts at a glance
• Pay bills and move money easily
• Make and receive payments instantly using QR codes

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