Session Manager, HP ProLiant DL360p Gen8: FAN_FAIL,WARNING

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Session Manager, HP ProLiant DL360p Gen8: FAN_FAIL,WARNING: Fan Failure Alarm System Fans Not Redundant (Location System)SOLN302868 | Version: 23.0 | Published: 01/10/2017 | Updated: 02/17/2021Available To: Customer, Partner, Internal Categories: Avaya Aura® Application Enablement Services, Avaya Aura® Session Manager, Avaya Aura® System Manager, Break/FixDetails

Session Manager, AES, SBCE and other Avaya products running on Server: HP/ProLiant DL360p Gen8. You can verify product name using below command.

[root@sm# dmidecode -t 1

# dmidecode 2.11 SMBIOS 2.8 present. # SMBIOS implementations newer than version 2.7 are not # fully supported by this version of dmidecode. Handle 0x0100, DMI type 1, 27 bytes System Information Manufacturer: HP Product Name: ProLiant DL360p Gen8 Version: Not Specified Serial Number: 6CU4411FMN UUID: 314D3446-4130-4336-5534-343131464D4E Wake-up Type: Power Switch SKU Number: F4M10A Family: ProLiant Problem Clarification

Please login as sroot and use the following command below to verify the status of the fans.

[root@ses-manager]# ipmitool sel list 1 | 03/26/2016 | 14:43:36 | Power Supply #0x03 | Failure detected | Asserted 2 | 01/06/2017 | 23:41:59 | Fan #0x0b | Transition to Degraded 3 | 01/06/2017 | 23:42:00 | Fan #0x0b | Transition to Running

[root@ses-manager]# ipmitool chassis status|grep Cooling Cooling/Fan Fault : true

[root@ses-manager]# hplog -f ID TYPE LOCATION STATUS REDUNDANT FAN SPEED 1 Var. Speed System Board Normal Yes High ( 94) 2 Var. Speed System Board Normal Yes High ( 94) 3 Var. Speed System Board Normal Yes High ( 94) 4 Var. Speed System Board Normal Yes High ( 94) 5 Var. Speed System Board Normal Yes High ( 94) 6 Var. Speed System Board Failed No Unknown 7 Var. Speed System Board Normal Yes High ( 94) 8 Var. Speed System Board Normal Yes High ( 94)

It shows some issue with Fan#6.

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c03453672&docLocale=en_US HP doc for further information.

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