Solved: How To Fix Serial Number Not Found Error - Page 2 - 1308823

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• how to fix serial number not found error

how to fix serial number not found error

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Entire CommunityThis CategoryThis BoardKnowledge baseUsers cancel turn on suggested results Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for  Search instead for  Did you mean:  Start a conversation Guidelines Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts! Nominate here! Please log in to submit a nomination. Thank you Sorry, there was an error with your nomination, please try again. Required fields can't be empty, please try again.

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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Sign in / Create an account Learn more Sign in / Create an account / Learn more This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board. colinzim 3 0 0 10,009 New member

‎10-26-2012 11:24 AM

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Hi,

I need the pcid number for a G62 Notebook so I can program in bios.

Info is missing from board and case.

Message on Boot:

System Board OOA Product Information Not ValidConfigurationFor help go to HP.com/go/techcenter/startup

AttackofZaq 4,472 833 257 10,004 Trailblazer Level 11

‎10-26-2012 12:08 PM

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Hello colinzim. You will need to contact HP Customer Support or take the notebook to an HP Authorized Repair Center to get rid of this error. Contact them at 1-800-474-6836 if you're in the US/Canada. Go to HP's support site if you need contact information for another region.

---------------------------------------------------------------------------------------------------Please click the white star under my name to give me Kudos as a way to say "Thanks!"Click the "Accept as Solution" button if I resolve your issue. colinzim 3 0 0 10,003 New member

‎10-26-2012 12:16 PM

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I don't need to be "robbed" I just need the missing number 🙂

colinzim 3 0 0 9,989 New member

‎10-27-2012 11:58 AM

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Thanks for the help.

Been on hold listening to commercials for close to 2hrs.

Opened another phone line and 2 lines getting commercials for hp.

ndecamps78 1 0 0 9,647 New member

‎04-04-2013 08:25 AM

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como borrar los erores de mi computadora esta despacio gracia nd

eric35673 3 0 0 9,484 New member

‎06-02-2013 10:02 AM

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Why,if the computer is yours out of warranty, and not really an HP problem any more. I have been repairing and rebuilding laptops many years. This HP g7-1019wm is the only one to have such nonsense in mother board. I'm sure it's just bing able to access those "missing" lines in the bios. Most others I've replaced just have to be done on 1st boot and everything is fine.I've talked to several HP partners and they didn't have a clue. Even when I offered to pay. Can't some help?

fanta88 9 0 0 8,920 Apprentice Level 2

‎11-07-2013 01:24 PM

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On inital start up I get an error about serial number not found, then BIOS detects hardware (HDD, RAM). SuperMario1 5,085 1,060 326 8,876 Retired

‎11-11-2013 02:36 PM - last edited on ‎04-20-2016 10:17 AM by OscarFuentes

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Hello fanta88. I understand you are witness an error declaring a serial number isn't present. To assist you better, I do require the computer model number and the operating system of the computer.

For information on locating the model number, please reference this website: http://support.hp.com/us-en/document/c00033108

For information on locating the operating system, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system

In the meantime, I would like to test the computer hardware, to identify if it is causing the issue. Here is some documentation on how to test the hardware without booting into Windows:

Windows 8: http://support.hp.com/us-en/document/c03467259

Windows 7 and Vista: http://support.hp.com/us-en/document/c01443317

Please respond when you complete the hardware diagnostic. Please provide your results, and the information I requested at the beginning of my post. I look forward to your response.

Mario

I worked on behalf of HP. fanta88 9 0 0 8,870 Apprentice Level 2

‎11-12-2013 07:36 AM

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fanta88 9 0 0 8,869 Apprentice Level 2

‎11-12-2013 07:36 AM

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