Solved: Serial Number Lookup - HP Support Community - 7157063

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Serial number lookup

Solved

Options Entire CommunityThis CategoryThis BoardKnowledge baseUsers cancel turn on suggested results Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for  Search instead for  Did you mean:  Start a conversation Guidelines Are you having HotKey issues? Click here for tips and tricks. Sign in

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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Sign in / Create an account Learn more Sign in / Create an account / Learn more Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. Septheure Septheure 2 0 0 40,583 New member

‎06-26-2019 11:25 AM

HP Recommended Product: Proliant ML 350

I've been entering the serial number for our server in https://www.dell.com/support/home/us/en/04 to look up its purchase date and other information about it. The subsequent screen, https://www.dell.com/support/search/us/en/04#q= (my server's serial number) &sort=relevancy&f:langFacet=[en], states that zero results were found. I've tried this in Firefox and Internet Explorer. I've been able to get results for every other serial number I've entered.

I then entered the serial number into https://www.dell.com/support/home/us/en/04?app=products&~ck=mn. The subsequent screen, https://www.dell.com/support/home/us/en/04?app=products&~ck=mn, stated "There is no match for that Service Tag or product ID. Please try again, auto-detect or choose from all products".

I've tried this in Firefox and Internet Explorer. I've been able to get results for every other serial number I've entered.

I also entered the serial number into https://support.hp.com/us-en/checkwarranty, choosing Unites States as my region. The subsequent screen, https://support.hp.com/us-en/unknownwarranty, stated "HP was unable to find a match based on the information provided" I then entered the serial number and product number, 600425-005, into this screen, https://support.hp.com/us-en/unknownwarranty, again choosing United States as my region. The subsequent screen, https://support.hp.com/us-en/error?errorType=500, stated "We're Sorry HP Customer Support site is temporarily unavailable." I repeated these steps over the course of the past two days, entering the product number as "600425-005" and as "600425005", and got the same result in Firefox and Internet Explorer.

How can I look up this machine?

Solved! Go to Solution.

Tags (3)
  • ProLiant ML 350
  • serial number
  • Warranty
View All (3) 1 person had the same question I have the same question 1 ACCEPTED SOLUTION Accepted Solutions Paul_Tikkanen Level 22 Paul_Tikkanen 171,523 42,162 27,565 40,523 Level 22

‎06-26-2019 12:03 PM

HP Recommended

Hi:HP split into two companies a few years ago.HP supports printers, pc's, tablets and calculatorsHP Enterprise (HPE) supports servers, switches, routers, and tape drives.You may also want to post your question on the HPE Community Support Forum -- Proliant Servers section...https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/bd-p/itrc-264#.XRNx00nsa9I

Here is the HP Enterprise support portal...

https://support.hpe.com/hpesc/public/home

View solution in original post

Tags (1)
  • ProLiant ML 350
View All (1) Was this reply helpful? Yes No 3 REPLIES 3 Paul_Tikkanen Level 22 Paul_Tikkanen 171,523 42,162 27,565 40,524 Level 22

‎06-26-2019 12:03 PM

HP Recommended

Hi:HP split into two companies a few years ago.HP supports printers, pc's, tablets and calculatorsHP Enterprise (HPE) supports servers, switches, routers, and tape drives.You may also want to post your question on the HPE Community Support Forum -- Proliant Servers section...https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/bd-p/itrc-264#.XRNx00nsa9I

Here is the HP Enterprise support portal...

https://support.hpe.com/hpesc/public/home

Tags (1)
  • ProLiant ML 350
View All (1) Was this reply helpful? Yes No Septheure Septheure Author 2 0 0 40,518 New member

‎06-26-2019 12:43 PM

HP Recommended

Thanks, Paul!

Was this reply helpful? Yes No Paul_Tikkanen Level 22 Paul_Tikkanen 171,523 42,162 27,565 40,507 Level 22

‎06-26-2019 02:13 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". † The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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