Solved: Serial Number Not Found - HP Support Community - 3256795

• Sign up
• ·
• Sign in

• Community Home
• Welcome
  • First Time Here? Learn How to Post and More
  • Community Blog
  • Poly Blog
• Product Discussions
  • Notebooks
    • Notebook Video, Display and Touch
    • Business Notebooks
    • Notebook Hardware and Upgrade Questions
    • Notebook Wireless and Networking
    • Notebook Operating System and Recovery
    • Notebook Audio
    • Notebook Boot and Lockup
    • Notebook Software and How To Questions
    • Notebooks Knowledge Base
    • AI PCs
  • Printers
    • LaserJet Printing
    • Mobile Printing & Cloud Printing
    • Scanning, Faxing & Copying
    • Printer Setup, Software & Drivers
    • Printing Errors or Lights & Stuck Print Jobs
    • DesignJet, Large Format Printers & Digital Press
    • Sprocket
    • Samsung
    • Printers Knowledge Base
    • Printer Wireless, Networking & Internet
    • Printer Ink Cartridges & Print Quality
    • Printer Paper Jams & Feed Issues
  • Desktops
    • Desktop Software and How To Questions
    • Desktop Hardware and Upgrade Questions
    • Desktop Audio
    • Desktop Operating Systems and Recovery
    • Desktop Video, Display and Touch
    • Desktop Boot and Lockup
    • Sprout by HP
    • Business PCs, Workstations and Point of Sale Systems
    • Desktop Wireless and Networking
    • Desktop Knowledge Base
  • Gaming
    • Gaming Notebooks
    • Gaming Desktops
    • Gaming Accessories
    • Gaming Knowledge Base
  • Apps, Services & Software
    • HP ZCentral Remote Boost and Connect
    • HP Instant Ink
    • Poly Services
    • Poly Software
  • Poly Headsets
    • Accessories
    • Aviation & Specials
    • Bluetooth Headsets & Earbuds
    • Contact Center Headsets
    • DECT Wireless Headsets
    • USB Headsets
    • Poly Headsets Knowledge Base
  • Poly Phones
    • Accessories
    • UC Platforms
    • Desk and IP Conference Phones
    • ATA / VoIP Adapters
    • USB / Bluetooth Speakerphones
    • PSTN
    • Wireless Phone Solutions
    • Poly Phones Knowledge Base
  • Poly Video Conferencing
    • Accessories & Cameras
    • Meeting Room Solutions
    • Webcams
    • Collaboration & Conferencing Platforms
    • Poly Video Conferencing Knowledge Base
  • Poly International
    • Chinese 中文
• Support Resources
  • Product Support
    • Printer support
    • Computer support
    • All
  • Software & Drivers
  • Diagnostics
    • Printer Diagnostic Tools
    • Computer Diagnostic Tools
    • Windows Support
    • Print And Scan Doctor
    • HP PC Hardware Diagnostics
  • Contact Us
• HP Expert Center
  • Meet the Experts
  • Meet HP Team
  • Expert Portal

• Sign up / Sign in

• × Information Need Windows 11 help? Check documents on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center.
• 

• × Information Need Windows 11 help? Check documents on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center.
• 

• HP Community
• Archived Topics
• Notebooks Archive
• serial number not found

serial number not found

Solved

Options

• Mark Topic as New
• Mark Topic as Read
• Float this Topic for Current User
• Bookmark
• Subscribe
• Mute
• Printer Friendly Page

Entire CommunityThis CategoryThis BoardKnowledge baseUsers cancel turn on suggested results Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for  Search instead for  Did you mean:  Start a conversation Guidelines Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts! Nominate here! Please log in to submit a nomination. Thank you Sorry, there was an error with your nomination, please try again. Required fields can't be empty, please try again.

Create an account on the HP Community to personalize your profile and ask a question

Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Sign in / Create an account Learn more Sign in / Create an account / Learn more This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board. carsteaf 3 0 0 8,607 New member

‎12-22-2013 05:01 PM - last edited on ‎12-22-2013 07:24 PM by MrMatthew

HP Recommended

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

when i open the laptop i have this problem in startup ( serial number not found )and the internet connection work only with the wireless connection why? pls help what i must to do ?

my id is [Personal Information Removed]

Solved! Go to Solution.

Tags (2)

• Tags:
• Archived
• source-board-id:Internet

View All (2) 1 ACCEPTED SOLUTION Accepted Solutions SuperMario1 5,085 1,060 326 8,579 Retired

‎12-26-2013 04:53 PM - last edited on ‎08-22-2024 07:00 AM by SofiaML

HP Recommended

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

Hello carsteaf. I understand you are experiencing serial number and Internet connection issues. To assist you properly, I require the following information:

1. The computer model number. If you require assistance locating this information, please reference this website: https://support.hp.com/us-en/document/ish_2039298-1862169-16

2. Your operating system. If you require assistance locating this information, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system3. Have you installed any new hardware on this computer, before the issue appeared?4. Have you installed any new software or drivers on this computer, before the issue appeared?Please respond as soon as possible. I look forward to your response.Mario

I worked on behalf of HP.

View solution in original post

4 REPLIES 4 SuperMario1 5,085 1,060 326 8,580 Retired

‎12-26-2013 04:53 PM - last edited on ‎08-22-2024 07:00 AM by SofiaML

HP Recommended

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

Hello carsteaf. I understand you are experiencing serial number and Internet connection issues. To assist you properly, I require the following information:

1. The computer model number. If you require assistance locating this information, please reference this website: https://support.hp.com/us-en/document/ish_2039298-1862169-16

2. Your operating system. If you require assistance locating this information, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system3. Have you installed any new hardware on this computer, before the issue appeared?4. Have you installed any new software or drivers on this computer, before the issue appeared?Please respond as soon as possible. I look forward to your response.Mario

I worked on behalf of HP. carsteaf Author 3 0 0 8,571 New member

‎12-28-2013 07:50 AM - last edited on ‎12-28-2013 08:26 AM by OrnahP

HP Recommended

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

Pavilion dv5 1215ep

s/n [Personal Information Removed]

P/N NR711EA#AB9

WINDOWS 7 ULTIMATE

Sistem operating 64 bit

no

no

carsteaf Author 3 0 0 8,548 New member

‎12-30-2013 09:33 AM

HP Recommended

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

? SuperMario1 5,085 1,060 326 8,541 Retired

‎12-30-2013 03:05 PM - last edited on ‎04-20-2016 11:13 AM by OscarFuentes

HP Recommended

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

Thank you for the information. Usually, updating the BIOS will force the serial number to appear. For more information on how to do this, please reference this HP document: http://support.hp.com/us-en/document/c00007682

I am also providing a document, regarding your Ethernet connectivity issue (since you stated you can cannot wireless, but not wired): http://support.hp.com/us-en/document/c00818622

Please respond when you complete the troubleshooting. I'm only here to help!

Mario

I worked on behalf of HP. This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board. † The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

• English Open Menu
  • English
  • 中文

Didn't find what you were looking for? Ask the community † The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.